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Fox Pest Control Buffalo
- Pest Control
- Williamsville, NY
About this business
Location details
430 Lawrence Bell Dr, Suite 8, Williamsville, NY, 14221, United States
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Came up to my door to try and sell the service. Had no pamphlets, business cards, wanted to look around the back of the house but could not provide pricing after saying could do half price for doing many houses in the neighborhood. Found it odd on busy street but no vehicle in sight. Came off as a scam, did not appreciate
Business response:
Hi Carolyn, I am sorry to hear that you had a less than 5-star experience with one of our representatives. He must have ran out of pamphlets earlier in the day. We are able to offer a discount on services if we get enough customers in the same neighborhood on the same day! Thank you for reaching out to us. I will notify the branch manager to provide more training. Sincerely, Rachel J. Customer Success Team
Thanks for the reply. Just that employees of a pest control shouldn't be such pests. Guy from Fox Pest Control ringing doorbells and lying about the number of customers they supposedly have on your street and refusing to take No for an answer. Wouldn't use them because of this even if I needed their services. And then he refused my request to not walk across my lawn. Michelle (the company rep replying to all the negative reviews but using a male photo), don't bother replying.
Business response:
Hi Larry, we are sorry for disturbing you and appreciate you sharing your experience with us. I have informed our local sales manager of your feedback. Yelp only allows us to have one photo per account, regardless of how many representatives we have responding to reviews. If there is anything more we can do for you please call our office. Sincerely, Rachel J. Customer Success Team
If I could give this review a 0 star rating I would! The salesmen are misleading in the information that they tell you and just assume you know what they meant. When their own manager basically calls you a liar before even listening to the phone call, that's a problem. Every person you speak with gives you a different quote for the exact same service and acts like they are doing you a favor. They say they pride themselves on working with military but not in our case. Good thing I read through the contract carefully before si... read more
Business response:
Hi Katie, we are sorry to hear you had such a poor experience. We would love to speak with you directly and set things right. I attempted to look up your contact information in our system, but the only accounts matching your name didn't seem to fit the situation. Please call our office at your earliest convenience, and ask to speak with Georgia. She is our Branch Administrator and will see to it that your concerns are heard and addressed. We hope to provide you with a much more positive and satisfactory experience. Sincerel... read more
DO NOT USE! Their salesmen are predatory and misleading. Stay away!!! They directly lied to us... Dishonest!!!
Business response:
Hi James, We are sorry that you have been dissatisfied with your experience with our company. Our Branch Administrator, Georgia, and our Customer Relations Manager, Michelle, have both been trying to reach you to address your concerns. We are eager to improve your experience and committed to finding a solution you feel is fair and satisfactory. Please call our office as soon as possible. Sincerely, Michael Stokes, Customer Satisfaction Manager.
Fox was HORRIBLE! I hired them because I could hear a rodent in the wall of my bedroom. After four service calls in four moths, I still had a rodent in the wall of my bedroom. They would come out, put out bait boxes and that was the extent of their service. They did not look to see where rodents might be coming in or doing anything other than put out bait boxes. Do not waste your money. Just go buy your own bait boxes.
Business response:
Hi Ann, we are sorry that we disappointed you. We would love to speak with you to discuss what more can be done to resolve your rodent issue. I have not been able to locate your account in our system, so we are unable to reach out to you more directly. Please call our office as soon as possible so that we can address your concerns. We are eager to deliver the results you are looking for. Sincerely, Michael Stokes, Customer Satisfaction Manager
I rarely post negative reviews, however, my experience warrants it. I've used Fox for about a year. Today they were scheduled to come to do a "winter treatment" and the whole family was home. We saw the Fox Pest vehicle pull up and sit on the street parked directly in front of our house. The kids were playing in the snow in the backyard and I was waiting until he came out before calling them inside. He was sitting in the vehicle for 20-30 minutes but never got out of the vehicle. Then the Fox vehicle left. About 30 minutes l... read more
Business response:
Hi Rick, we would like to apologize for this incident. We regret its occurrence and recognize that we should have handled it differently. I have discussed your feedback with our Branch Manager, and we are committed to learning from this experience and ensuring it is not repeated. We regret that we lost the opportunity to work with you, and we wish you the best going forward. If there is anything we can do for you, we hope you will call our office. Sincerely, Michael Stokes, Customer Satisfaction Manager
Terrible service. We gave this company a chance all summer. We had ants and spiders and mice in the garage and nothing they did helped. They offer "targeted" treatment as well as put out baits for the mice but the problem did not go away. We bought our own ant baits as well as mice traps with peanut butter and that is what worked. Don't spend your $ unless you go with a company that works like orkin. Go ahead and ask the pest control guys that come out about certain bugs and they have limited knowledge. They charged me $150.... read more
Business response:
Hi Madeeha, we are sorry your service did not provide the value you were looking for. We work hard to provide beneficial treatments that deliver results. In many cases, some action on the part of the customer is required. One request we make of all our customers is that they allow our products to run their course and not apply their own pest control products, as these can often interfere with our treatments. I am sorry if you were not aware of this as you tried to improve results by laying your own traps. It is possible this... read more
Poor Quality, Impolite Customer Services, and Untrustworthy. Do not let them mislead you! as soon as they got your card number, the smiley face will disappear and you will never be able to talk or to reach to the agent who did the agreement with you. Quality: "Below Zero" Untrustworthy, where they have charged my card for a guaranteed service that supposed to be free of charge. On of the rudest agent stated that "I charged the termination fee $150, in order to get your attention so that you would listen to me."
Business response:
Hi Ali, we regret that you were dissatisfied with your service. We appreciate that you were willing to speak with our Branch Administrator, Georgia, about your experience and this review. She assured me that we made several mistakes with you, which she did her best to correct. We hope our actions are satisfactory to you and will allow us to part ways on positive terms. If there is anything further we can do for you, please let us know. Sincerely, Michael Stokes, Customer Satisfaction Manager
Very shady business, not professional. I would not hire them or trust them in and around my home. Stay away
Business response:
Hi Jon, we are sorry that you were dissatisfied with your experience with us. We would love to change that and address your concerns. At your earliest convenience, please call our office and ask to speak with Georgia. She is our Branch Administrator and is eager to help set things right. We hope to hear from you soon. Sincerely, Michael Stokes, Customer Satisfaction Manager
Frequently asked questions about Fox Pest Control Buffalo
How is Fox Pest Control Buffalo rated?
Fox Pest Control Buffalo has a 4.8 star rating with 6,070 reviews.
When is Fox Pest Control Buffalo open?
Fox Pest Control Buffalo is open now. It is open 24/7.