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52-3 Grumbacher Rd, York, PA, 17406, United States
Get directionsMike Caron came to our house and was professional, friendly and very knowledgeable about our ant problem. He took the time and explained the do's and dont's to us and told us to call if we continue to have a problem and he would add us to his route to stop quick and service us again! He is top notch! We really appreciate him being our technician!
Business response:
Hi Melissa, Thank you for your kind feedback on Mike's service. Our technicians work hard to become knowledgeable in their profession, and we are happy to hear Mike did a wonderful job for you. If any questions or concerns arise, please give us a call! Sincerely, Michelle B. Customer Relations Team
The door to door salesman came to my house and sold me in the product when saying it was local. It isn't. I could have checked but I didn't. In the spirit of fairness and honesty, the service was quite good the first three to six months that I had it. I don't know what happened but I have more bugs coming in now than I ever had. Be warned, if you didn't read the fine print they are going to nail you for $250 for canceling your contract. I don't think I'll be using this company ever again;I will be going back to my previous p... read more
Business response:
Hi, We appreciate the feedback. We apologize that Fox Pest Control did not work for you. If you are ever in need of pest control in the future we would love the opportunity to make this right. Sincerely, Kacie E. Customer Relations Team
We found a major change in Fox pest control after our initial struggles. The service has really recovered from what our initial expectations were. The technicians have been so nice and helpful when they've come out. Last technicians have explained everything with the service before and after the work was done. We appreciate it!
Business response:
Hi Michael, We are sincerely sorry that the contract was not properly explained to you. We appreciate your willingness to be patient with us and give us a second chance to make it right. Please don't hesitate to reach out if you need anything. Sincerely, Kacie E. Customer Relations Team
Stay away - far far away - it's not a local company - it's a corporation - Rollins to be exact, my last call after waiting 30 minutes went to a call center in Connecticut . We signed up last year for ants - the short version they never really got rid of the ants . I was suspect last fall when I mentioned to the tech a yellow jacket nest in a light box - long story short had to take care of the nest myself - days after they supposedly treated the nest was as active and alive like nothing was applied. Fast forward to this year... read more
Business response:
Hi John, We appreciate your feedback. We are always looking for ways in which we can improve our services. I am sincerely sorry that you have not received the quality service you were hoping for. I cannot find your account to look into this further for you. Please feel free to reach out at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team
We requested to get service inside the house for insects in the bathrooms and gazebo. We were told twice they would come and treated. Both days no show or phone call they couldnot come. I have been a customer for a while and this is not customer service. I wouldnot recommend this company. POOR CUSTOMER! Joe Go
Business response:
Hi Joseph, We are sincerely sorry for this encounter. We want to ensure that all of our customers are being taken care of. I am not able to locate your account to assist you further. Please reach at your earliest convenience and we will be determined to make this right. Sincerely, Kacie E. Customer Relations Team
Next month will be outta my "contract" that was suppose to be one year but somehow became 2 and I didn't put up the fight to stop it. I got the thing that goes in the ground for termites. That I seen they came out and put in but couldn't get in contact with any for the year check up. Just started making bad reviews and then it happened. You take my money each month I pay for the service and have to jump loops to just talk to someone. As a costumer it's disrespectful. I will be looking for another company . This was the one i... read more
Business response:
Hi Amanda, We apologize for any inconvenience this may have caused you. We are happy to discuss your concerns at any time. Please feel free to reach out and our representatives will happy to assist you. Sincerely, Kacie E. Customer Relations Team
beware!!!!!!!!!!!!!!!!!!!!!!!!scondrols!!!!!!!!!!!!!!!pirates!!!!!!!!!!!!!!!!thieves!!!!!!!!!!!! these scumballs sent a door to door saleman to my front door that is clearly marked with two signs stating "no solicitors" and "no tresspassing" while i was out and the "salesman" got my 90 year old mom up and she was somehow talked into a "onetime service" for $50 bucks . she signed something and we never got not nothing but another bill for almost $400 . well this ole boy told em to take their bill and shove it where the sun ai... read more
Business response:
Hi Chuck, We are sincerely sorry that our representatives did not heed to your no soliciting sign. I will pass this along to our management team to ensure that we improve our services. Sincerely, Kacie E. Customer Relations Team
I wanted carpenter bees taken care of but the Harrisburg office kept changing service techs and not telling them what to treat. Fired them because they expect homeowners to provide oversight of their techs and "call us if you are not satisfied". They make more money if treatment needs to be extended because it's not done in the first place. They even sent a tech that flat out said he wouldn't provide the service I needed. Had previously spoken with a service manager and no change. At least the other pest companies flat out t... read more
Business response:
Hi, I am very sorry to hear about your negative experience. We are always looking for ways that we can improve. I am not able to find your account to look into this further. Please feel free to give us a call and one of our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team
Signing up is VERY easy, they come out and take care of your property that day (which was great). I made the mistake of signing up for the service to which now I've tried to call 3 times to set a follow up appointment however no one answers the phone. 15 mins, 10 mins, 15 mins. I call to set new service and I get someone on the phone within 3 minutes. Being understaffed is a lame duck excuse especially when you don't forget to draft my card each and every month.
Business response:
Hi John, We are sincerely sorry that you were not able to get in contact with the office. We are also available via email and text. Please feel free to reach out at your earliest convenience. Sincerely, Kacie E. Customer Relations Team
Fox Pest Control York has a 4.7 star rating with 3,582 reviews.
Fox Pest Control York is open now. It is open 24/7.