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Fox Pest Control York
- Pest Control
- York, PA
About this business
Location details
52-3 Grumbacher Rd, York, PA, 17406, United States
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Update: Shaleese called and stated she was one of the managers and asked for the full story. She is going to send out the pest control manager to come on site to assess any potential damages caused by the technician and try to make it right. I will update this review as things progress. For now, the stars remain the same.
Business response:
Hi Lisa, we are very sorry for all the inconvenience. We can see how frustrating it must have been to have found your old bait boxes thrown into your flower beds. Thank you for your feedback and for giving us a second chance. We are looking forward to hearing about your experience with our pest control manager. If you have anymore issues please let us know. Sincerely, Abby V. Customer Success Team
One of the owners contacted me. He corrected the situation and I am satisfied with the results. I increased to 2 stars because of the correction.
Business response:
Hi Dwight, we apologize for the frustration you've experienced. I've sent your review onto our sales managers so they can go over it with their team members. Our customer service representative offered to send our service manager out to your location and give you a discount, however you declined both offers. But, if there is anything else we can do for you please let us know. Sincerely, Abby V. Customer Success Team
They seem to do a good job for an ok price. They incessantly solicit your neighborhood and at times have tried to sign me up even though I'm on a quarterly plan. They also offer incentives to leave good Google Reviews. I likely won't renew after my one year is up because of that.
Business response:
Hi Zack, we apologize for soliciting at your home when you already had service. Our office manager, Jeremy, let me know that he called you and apologized for the inconvenience. We are grateful to have you as a customer and appreciate your sincere review. We apologize if you were given the impression that we only want positive feedback, because this is not the case. We like hearing customers' honest feelings so that we know what's going well and where we need to improve. Please continue to keep us informed about how your serv... read more
so today is a Saturday at around 6:00 pm and I hear the door bell ring. It was a sales person from Fox Pest Control. They said they were dealing with some of my neighbors issues " blah blah blah". I think we all know the drill by now with door to door sales people. I listened to him talk about their services and let him know we were having some issues with some bugs currently. After he was done I politely asked for a card as we were going to be looking into getting some quotes and checking out a few different companies in th... read more
Business response:
Hi Michael, We apologize for giving you a poor first impression of our company. We appreciate your feedback and will work to improve our interactions. If there is any assistance we can provide you, please give our office a call. Sincerely, Abby V. Customer Success Team
I noticed I was charged by Fox Pest, via credit card, on Feb 1 for services not provided. I called and they said they bill way in advance of service. (In this case no service provided). I contacted the PA attorney general's office. They told me that "pre-billing" is not permitted in PA. You cannot bill weeks /months before providing service. The PA state attorney general is now investigating. I called Fox to fix this and they were rude and obnoxious. If they had been polite and courteous I may have stayed with them since I o... read more
Business response:
Hi Tom, we apologize for the misunderstanding about your payment setting. At Fox, we offer an "Easy-pay" option where payment for service is automatically charged at the beginning of the service month. This is described on our Service Agreements, and many customers find it convenient because they know exactly when the charge will go through. However, we realize this method is not the best for everyone, which is why we have multiple other payment options available. We are sorry that we did not explain this clearly enough at t... read more
Door-to-door salesman that stopped by was incredibly unprofessional and rude. I shared that we have not had any issues and were not interested in the services to which he continued to say that just because we do not have issues at the moment, things would change once we go into the summer season. I told him that we haven't had issues in the summer months in the past to which his tone started to change into a more aggressive tone. I am just confused as to how this organization allows their salesman to treat home owners (in my... read more
Business response:
Hi Nina, we apologize for the poor first impression you received of our company and appreciate your feedback. I have shared your comments with our company owner and Branch Manager so they can address them with the representative who came to your home. We are glad to hear that pests have not been an issue in your home in the past. If something arises in the future, we hope you will contact us. We would love to provide you with a more satisfactory experience and improve the comfort of your home. Sincerely, Michael Stokes Custo... read more
Frequently asked questions about Fox Pest Control York
How is Fox Pest Control York rated?
Fox Pest Control York has a 4.7 star rating with 3,582 reviews.
When is Fox Pest Control York open?
Fox Pest Control York is open now. It is open 24/7.