Frontier Utilities

Donna J. 

on Birdeye

7 months ago

I find no flexibility with the payment due date. Late fees are assessed immediately, with the threat of disconnection for owing just the late fee. 

Veronica Ridgley W. 

on Birdeye

a year ago

⭐ 1 Star I would not recommend Frontier Utilities to anyone! My electric bill is an outrageous $400, and to make matters worse, they charge a $25 late fee for being just one day late—all while we’re in the middle of an inflation crisis! The rates are already high, and this company has no flexibility or understanding for customers who may need a little grace. I expected better customer service and more reasonable policies. If you’re considering switching to them, think twice! I’ll definitely be looking for another provider A... read more

Veronica Ridgley W. 

on Birdeye

a year ago

I would not recommend Frontier Utilities to anyone! My electric bill is an outrageous $400, and to make matters worse, they charge a $25 late fee for being just one day late—all while we’re in the middle of an inflation crisis! The rates are already high, and this company has no flexibility or understanding for customers who may need a little grace. I expected better customer service and more reasonable policies. If you’re considering switching to them, think twice! I’ll definitely be looking for another provider ASAP. 

World T. 

on Birdeye

a year ago

Frontier Utilities is a terrible company. They are very deceptive with their billing methods. They use a 28 to 35 day billing cycle and frequently won't inform you in your acct what day the billing cycle ends until late into the cycle. Their customer service is based in a foreign country (Ecuador I believe) and their agents can only help you if your issue fits their word track scripts. Wnen you ask for a US based agent they give you the runaround, I guess hoping you'll get frustrated and hang up. When it came time to renew m... read more

Dennis P. 

on Birdeye

a year ago

If I could give a negative star I would this company is trash, u can't ever get someone that speaks English enough to voice your concerns or the over priced electricity, I had a bill for 395 the first month after taking a 125 bill credit off, the next month it's over 400 dollars after the credit and get this it was nice and cool for several days so we didn't run any air what so ever and its close to 500 with almost a week without using any air and other than that nothing changed in usage so DO NOT GO WITH THIS COMPANY, There... read more

Gene T. 

on Birdeye

a year ago

This company deserves ZERO STARS for customer service and competence. If you want your electric service cutoff on a hair trigger, then Frontier Utilities is the company for you. Today was the second instance in two years where Frontier Utilities cut electric service to my home. Let me explain. I have enrolled with Frontier for automatic payment of electric bills to be charged to a credit card. Sound foolproof? Not at Frontier. Credit cards sometimes create problems with the automatic payment regimen. One characteristi... read more

David H. 

on Birdeye

a year ago

I called in for service and finished all the agreements. To not have to pay a deposit, I had to unlock my credit. I did it immediately after the call. I received no confirmation email so I called the next day. The rates had gone up and they would not honor the agreement I had made the day before. The representatives promised to get things worked out but they never did. I was on the phone for long periods of time on hold. Two of the reps that led me on were David and Amanda. I called again the next day and my tracking number ... read more

Randy Sires J. 

on Birdeye

a year ago

company is a scam 

Ruben U. 

on Birdeye

2 years ago

Their rate is extremely expensive. They use offers that do not lower the rate enough, they only grant it for meeting the requirement. When comparing with other energy companies and friends there is a difference of approximately $100 to 140 per bill.