Frontier Utilities

S O. 

on Birdeye

2 years ago

This Frontier Electric company is a fraudulent company that manufactures fake kw of electricity the customer has used. Before I moved to a different electric company, I always checked a whole year of how much kw I used monthly so that I can purchase a plan that works for me. I live in a small place, 944sq ft condo, I put the heat at 67 and cool at 78. I am very conscious of how much energy I used. I cook once a week as I don't mind eating the same thing for a week. I do not own a tv or computer, just a phone. My 2nd bi... read more

LordXerin 

on Birdeye

2 years ago

Deliberately misled me on pricing, repeatedly disconnected me from phone calls to their chat service, and would hang up on chat service in a minute because of 'not hearing from me' while I was visibly typing responses to intricate questions. Spoke with me as of I were a child and never gave a satisfactory answer. Avoid at all costs 

Benjamin S. 

on Birdeye

2 years ago

The company tripled my CCF rate upon for a renewal contract. I couldn't switch in time with Duke. Make sure there is now early cancelation fee and to arrange before termination date of contract and do not hesitate to open your mail approaching the end of your contract from them and check the new CCF rate or you will be in store for a gigantic surprise when it automatically renews. ESAD 

Chandan J. 

on Birdeye

2 years ago

Customer representative guide me wrong and make me change my plan. I want to add my spouse name on bill so both of name can appear on bill so representative told me change the plan and we put you both name on bill but after change the plan there are only one name on bill as before and now they said they can't put both name on bill. 

Ebony M. 

on Birdeye

2 years ago

This is the worst electric company I've had the displeasure of using in my entire life. I've never had to contact my electric company and much as this one and I've lived in several states. The customer service team does not listen to concerns fully in regards to your account and they continuously miscommunicate and misinform their customers about their policies. They consistently contradict each other when giving clarity and the customer is penalized for the short comings of the company. The kwh rates are exorbitant and the ... read more

Renee G. 

on Birdeye

2 years ago

IF YOU CAN USE ANOTHER COMPANY, YOU NEED TO. IT'S BAD ENOUGH WE CAN BARELY PAY OUR BILLS, BUY FOOD, ECT ECT. THEN YOU HAVE COMPANIES LIKE THIS ONE THAT JUST ADD TO THE STRESS AND FUSTRATION. I RENEWED MY CONTRACT IN JULY. I HAVE 2 EMAILS AND A 23 PAGE CONTRACT IN BLACK AND WHITE THAT SAYS NEW CONTRACT AND PRICE START 7/20/2023. GET MY NEW BILL AND IT STIL HAS OLD CONTRACT PRICING. I CALL WAS TOLD SORRY MAM OUR COMPUTER SHOWS NEW CONTRACT STARTS 8/20/23. SO THE 23 PAGE CONTRACT I HAVE MEANS NOTHING?? THEN OH YES THEY FIND THE... read more

Jerri Dawes R. 

on Birdeye

2 years ago

Hooked me in with a low introductory rate, then after sending a letter at the end of the term that if I intended to stay with them, I need not do anything. Get my bill a month later that went from $139 to $327 with an additional $9.95 monthly fee. Rate went up to $.19900 which is much more than the PPL rate of $.12126. Completely disappointed that they would not even offer to waive the monthly fee or anything to keep me. Just told me they would put a cancelation notice in. I would not recommend this company at all. In t... read more

Johanna D. 

on Birdeye

2 years ago

Frontier Utilities is NOT a good provider!!! Every month for 6-7 months I have to call to get extensions till my disability check arrives. I have tried to change due date, I can if I pay an extra $100. They knew prior to my electricity service began that I was disabled and had equipment. I even had doctor fill out critical care form for my medical. Yet, here we are once again. I cannot get an extension cause I already received one (told that every month) so my electric is getting cut off today because they can't extend me 5 ... read more

Gary G. 

on Birdeye

2 years ago

It would be nice to deal with someone in a 3rd world company that you can understand. Same goes with emailing info that they request in and it goes nowhere.