Frontier Utilities

Carissa A. 

on Birdeye

3 years ago

Terrible experience with Frontier Utilities. Very disappointed in their company and their customer service. I chose a contract with them in December for a 12 month, FIXED rate and they started charging me a higher rate when the contract began. No where in the contract does it say the rate can be changed at any time. They pulled a bait and switch. I'm been back and forth with them now for almost a month and three times have been told yes, we made a mistake and we will fix it to the correct rate and reimburse you for the ... read more

Laura D. 

on Birdeye

3 years ago

Horrible! They are charging a lot! The cut my service even when I call and make a plan because I got my bill for almost $500 when my history its $100. I have to call every day because they cannot process my request even when they told me it’s done in the system. I received an email that now my credit can be impacted!!!! Terrible service. I spent more than an hour on each call . 

crystal s. 

on Birdeye

4 years ago

DO NOT USE UNLESS YOU WANT RIDICULOUS CHARGES AND FEES!!!!!!!!!! 

Kristin M. 

on Birdeye

4 years ago

Wow. I can’t leave zero stars so I will leave one instead. Overbilled. Jump rates. BUYER BEWARE!!!! Don’t go with them. I will be suing the company and registering with better business bureau. 

Courtney S. 

on Birdeye

4 years ago

Horrible business. Freshly started with this company less than 2 months ago and I’ve received 2 bills. First bill for 100$ For 20 days(This is with a 100$ discount). Second one for 350$. My house is empty and I don’t have any luxury in my house. Just stove microwave and fridge. This is ridiculous. Their competition offers way cheaper rates with or without the discount deal. Tried to call to negotiate with customer service but most they can do is same day cancellation. It is bizarre that they can cut it off instantly but it t... read more

farhad G. 

on Birdeye

4 years ago

Get extra charge out of contract 

Sunny A. 

on Birdeye

4 years ago

They charged me over $200 in fees one month I had a bill of $500+ which I paid, said they were going to cred it back to my account never happened. I call them and they have NO record of me every calling in and then they asked me who did I speak to. I asked for a supervisor the call tried to transfer but they hung up. No call back. Now few days later I have a current bill for $300+ for my usage with NO CREDITS. I'm fed up with Frontier and I will never go back to them and I ADVIS YOU NOT TO GO WITH THEM EITHER! 

Chelsea P. 

on Birdeye

4 years ago

The worse customer service, they canceled our power a day early from scheduled day, we have small children here. Called them to see why they decided to cancel early and if they could turn it back on. Told me no there was nothing they could do it was already processed. Very disappointed in this service. 

Bob S. 

on Birdeye

4 years ago

Terrible company. I signed-up for a low rate for a 3 month period. At the end of the 3 months, Frontier increased my rate from 4.27 cents/kWh to 12.6 cents. The contract I had with Frontier states the following: "You will receive two (2) separate written notifications prior to the expiration of your Contract term.....". I NEVER RECEIVED ANY NOTIFICATION. I filed a complaint with the Better Business Bureau and the response from Frontier is to deny my claim because they say they sent the notices. I repeat what the contract say... read more