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Frontier Utilities
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Got a surprise, my electric bill was going from $140-$170 a month. I renewed my contract with FRONTIER UTILITIES in August. I was shocked when my January electric bill was $438. This is for a two bedroom apartment. I figured some mistake had been made and paid it. This month the electric bill was for $383. I called FRONTIER UTILITIES yesterday. I had to get through two people before I got to a manager. She told me that my usage hadn't changed that much. This is where it got strange. She said that my rates changed in August w... read more
Business response:
Hello Mr. Steve W. We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your account. I will contact you shortly to review your inquiry further. In case we are not able to reach you, please contact us at Resolution@FrontierUtilities.com Sincerely, Araceli R.
I pay a flat rate of $145 per month for 2000 kWh, use it or lose it. This past month, Frontier did a 35 day reading, putting me 213 kWh into the penalty rate of 15.9 cents, billing me an extra $33.87. HOW DARE THEM? Next month, what will happen? Oh, probably a 25 day billing period for a flat $145 on 1600 kWh. This HAS to be ILLEGAL.
Business response:
Hello Theodore Z, I reviewed your account and I was able to verify that Centerpoint took the meter read from 12/07/2018 until 01/10/2019 as you mentioned, Frontier Utilities have no control when the meter read is going to be taken since CenterPoint owns the meters, power lines, and all other equipment. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your account. I will contact you shortly to review your inquiry further. In case we a... read more
Y'all ruined my Thanksgiving. I hate y'all. Y'all need to teach your employees and supervisors on telling the TRUTH. I hate y'all, y'all took my money and took too long returning it over YOUR EMPLOYEES MISTAKE! I have made negative comments EVERYWHERE, EVEN THE RADIO! 270 For a deposit....please. TXU is cheaper AND BETTER so why choose you LIARS. I HATE Y'ALL
Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity. Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in mu... read more
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 18,453 reviews.
When is Frontier Utilities open?
Frontier Utilities is closed now. It will open at 7:00 a.m.