Frontier Utilities

Vonda M. R. 

on Birdeye

5 years ago

Signed up with Frontier Utilities because they offered such a good rate. Imagine my shock when I got my first month's bill and it was almost double what I expected to pay . . . because they didn't mention that not only do they charge you per kWh, they also tack on a $50+ charge to CenterPoint Energy. 

Ty W. 

on Birdeye

5 years ago

I have never had to purchase an electricity "plan" before, but always simply paid for what you use at the same rate per kWh regardless. So, when estimating usage, customer service was not very helpful and after a month of seeing what my usage would likely be, when I attempted to change plans and get a better rate (I'd still be paying more because I was using more) - they informed me I couldn't change plans unless I changed into a plan that was more expensive per kWh and exponentially increase my monthly cost. I was able to s... read more

Jim B. 

on Birdeye

5 years ago

The website was extremely slow and buggy. Also, after having set up my credentials and logged-in and even resetting them, it still would not let me log in. If you utilize a website or cell phone, this may not be your best bet. The 2 star rating on power to choose is probably a lot more accurate. 

Fitsum G. 

on Birdeye

5 years ago

I had a horrible experience with a customer service been hanged up on after being on hold for 20min twice! I found that very unprofessional! 

Lottie C. 

on Birdeye

6 years ago

I have been a customer since 2018 I owe no balance but when I attempted to transfer my service to a new resident I was first told I had to now pay a deposit over 400. Dollars. I called back and spoke to another agent and was told I had to reapply and was given the excuse it was because I closed out my account by paying my final payment I don’t qualify for a transfer of services but I am a new customer. The original server stated I could have service transfer as long as I stayed current on my bills. That proved not true.. ... read more

Sherry Gallaher H. 

on Birdeye

6 years ago

I did paperless billing and auto pay and would just glance at the total. Well I should not have done that because they charged me 5% late charge EVERY month!!!! How does that happen with auto pay? My contract is up March 1st and I WILL NOT renew with them!! 

carrie g. 

on Birdeye

6 years ago

If even half of you have experienced the absolute ruse we have in Frontier billing, there is no possible way the 4.9 in satisfaction is remotely TRUE! I have shopped power for years. I have never seen a company over bill the way Frontier does especially with a year contract! They will take your highest billed month and will raise your charges to maintain as close to that amount as possible for the majority of the year!! They raised our costs over 4 cents - without notice - charge late fees when your bill is not late - you ca... read more

Naraf S. 

on Birdeye

6 years ago

Leaving a review based on the experience I am currently praying for positive resolution. So I literally just started service with this company 10/1/2019... so yeah, 6 days ago... this morning I just so happened to log in to my account, as I am making sure all things are going smoothly with my move... There is an entirely different, incorrect address associated with my account! Showing that service began at this address the exact same day as the address In which I live and have services. My correct address nowhere to be foun... read more

Lakeitha B. 

on Birdeye

6 years ago

Frontier sucks. They care more abt their bottom line, than their customers. They do not hold their agents accountable for misinforming you. Nor will they take responsibility for the error. Its not good business.