Frontier Utilities

Jill W. 

on Birdeye

4 years ago

Make sure you call to cancel your contract when it expires because I was not aware nor notified properly and it went month to month after the contract had expired and I was charged when I was not occupying the space. 

Charm M. 

on Birdeye

5 years ago

The first year was fine. I renewed on an average billing Oct 2019 I have called 5 times to find out why average billing has not been set on my account. They review my account acknowledge their error and tell me they will have someone get back to me and to date NO ONE has gotten back to me. POOR CUSTOMER SERVICE. When my contract is up I will shop other companies. 

Mervis J. 

on Birdeye

5 years ago

Horrible service! I HAD TO SPEND TIME EXPLAINING THAT I HAD ALREADY MADE TWO PAYMENTS, ONE IN A STORE AND THE OTHER ONE FROM A DEBIT ACCOUNT. THYE START CHARGING YOU LESS THAN 200 DOLLARS ONCE YOU HAVE TIME WITH FRONTIER THEY CHARGE YOU 3 TIMES MORE! THEY DO MAGIC WITH THE MONEY! I AM PAYING 400 DOLLARS PER MONTH FOR TWO PEOPLE IN THE HOUSE! THEY NEVER FIND YOUR PAYMENTS SO THEY CAN CHARGE YOU EXTRA FEES....AND ON TOP OF THAT YOU NEED TO SPEAK WITH THEM AND DO THEIR JOB! I DO NOT RECOMMEND FRONTIER.... 

Mike L. 

on Birdeye

5 years ago

I have had constant issues with both phone and internet, Spotty connectivity and slow response. I wish I had another choice. 

Belal s. 

on Birdeye

5 years ago

Very bad I don’t recommend 

Sharon M. 

on Birdeye

5 years ago

You guys cut my power off during my kids school. I'm switching power companies!! Prices are too high!! Thanks for nothing!! 

Anne N. 

on Birdeye

5 years ago

Very shady company. When I signed up, the promised rate was 5.9 (¢/kWh); now the first bill has arrived, and the actual rate is 3 times more. Yes, THREE TIMES MORE than the advertised plan. I called the company and was told if I terminated my plan early, the penalty would be $150. Avoid this company like the plague! Don't use it! 

Dinkar C. 

on Birdeye

5 years ago

Cancelled service with this company after 45 days. Even paying penalty worth it. Never will go back. Dinkar Chheda 

Jorge S. 

on Birdeye

5 years ago

My suggestion is that we make a group and hire a lawyer to sue them for abuse in the electricity bill, renewal of contracts without authorization, double billing, which is punishable by law ...