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Future Nissan of Folsom
- Car Dealers
- Folsom, CA
About this business
Location details
12610 Auto Mall Cir, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
No complaints about their staff, who werecompletely professional and courteous. But my issue was not resolved. I am unable to charge my car at the brand new charging stations at my worksite with the State of California. Everyone else can use the chargers and the Facilities people told me they haven't received a report from anyone else about not being able to charge their cars there. I went to Future Nissan of Folsom to have them look at the issue. They did a lot of diagnostics and tried using their chargers, said everything ... read more
Business response:
Joseph Maruca, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (916) 608-5300 to speak to our manager directly.
This was a cash payment for the car that was ready to pickup and the transaction took 8 hours. We just sat there all day waiting for no apparent reason.
Business response:
Thank you for your business! We apologize for the wait time. We will get better!
Addison has been great in the service Dept but my car is still not fixed and smoking everywhere! Now they can’t get me back in because they don’t have any rentals available!
I was told when scheduling that the work would take up to 2 hours. Upon arrival, I was told it would require up to 4 hours. There was no apology for the incorrect information.
I don't wish to write 15 words. The fact that you require it is irritating.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Had my car serviced. Nicole did not explain at time of service exactly what was going to be performed. When I picked up my car I did not receive a condition report. Nicole told me my tires had some cracking. The next day my tire light went on. I checked the tire pressures and all were not set correctly. I called and spoke to Nicole about the problem. And requested a call from her Manager. I corrected the issue and the next day the tire light came on again! I discovered a screw in one of the tires. I spoke to Corey and he tol... read more
Business response:
Hi Ralph & Linda, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (916) 608-5300 to speak to our manager directly.
I love Future Nissan I went there on Saturday with a Appointment met Joseph Jeff and Kevin ward they treated me with the most respect they was sooo extremely nice to me Joseph waited on me from head to feet offer something to drink cold water very Professional things I didn't Understand he explain to me where I will Understand so courtesy i will recommend anyone to Future Nissan wow i left there the Happiest person in the world with a beautiful Car something I love Future Nissan and the Staff made it happen May God continue ... read more
Business response:
Denise.porter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (916) 608-5300 at your earliest convenience and we will do our best to resolve this with you.
THEY SHOULD OPEN AT 7AM I HAD JUST BOUGHT THE CAR AND ALREADY HAD PROBLEMS
Business response:
Bullbrace, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership failed to contact me regarding the status of the car and issues that were located. The person that checked me in was not working the following day and no one contacted me. When I showed up to pick up the car I was told about issues that were located, but none of the issues were documented on my receipts. I believe the issues were due to staffing around Christmas. The lack of communication was very frustrating.
Business response:
Srich621, we truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (916) 608-5300 to discuss this further. Marcus Mendiola
Frequently asked questions about Future Nissan of Folsom
How is Future Nissan of Folsom rated?
Future Nissan of Folsom has a 4.6 star rating with 5,066 reviews.
When is Future Nissan of Folsom open?
Future Nissan of Folsom is open now. It will close at 9:00 p.m.