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Glyde
- Mobile Phones
- Florham Park, NJ
About this business
Location details
11 Vreeland Road, Florham Park, NJ, 07932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful Customer Service and I've been charged 3 times for a Refund This company has been awful. My phone was about to die so I thought I would try ordering from glyde. My mistake. It took about a week for the seller to get the box to ship it and I was fine with that. After about a week went by I checked with customer service as I saw it was sitting with the seller. After 2 weeks of waiting (so 3 weeks total from ordering) I was done. It WILL take customer service 48 hr to respond to any email you send and any after that. So y... read more
It's a gamble, at best. Buyers -vs- Sellers? Is there a breakdown of reviews between buyers and sellers? It seems most of the higher (4 and 5 star) reviews are from sellers whereas the lion share of poor reviews are from buyers. Moreover, and conversely, the lion share of buyers are poor reviews. Concerning my experience with Glyde: paid for two day shipping recieved in 8 days. No refund nor offer to address a refund for services not rendered. The phone came with a charger that caused the phone's battery to discharge rather ... read more
Not worth it I ordered an iphone 6, it gets here and I discover the previous owner was still logged into their icloud account. I couldn't factory reset the phone because that needs the icloud password, which I don't have. I emailed the previous owner about it and they haven't replied. Well, at least the phone was in the condition they described it as. Thanks for getting my hopes up about a new phone *facepalm*
Was good till I bought an iPhone 5 I originally used Glyde to buy a used iPad mini and iPhone 4. I had no problems with them. Then I decided to upgrade and buy an iPhone 5. This is where the problems started. The good condition had a phone without a working headphone jack. I was offered a $20 discount, but it would cost $80 to fix, so I returned it. Hoping to get a better phone I upped the category and paid the extra for excellent condition. Guess what? The second phone I received didn't hold a charge. Boo. Good bye.
damaged item from sender. charged return shipping & restocking fee. Dont buy from them. Do not buy from Glyde. I received a damaged product. They charged me return shipping and a significant restocking fee. I only got 50% back. Never buy from them again. They didn't reply to any of my emails regarding the damage. This is very unseasonable.
6s is not as described I ordered a certified IPhone 6s. It doesn't ship for two weeks then I get it three days after it ships. Today I get it and its in horrible condition. It said slight scratches and minimal wear. There are big deep scratches on the back, the sides, the bottom, and the top. I said okay "I can just slap a case on and it'll be fine." Then I realize the screen is popping out! Horrible quality. The prices on this website may be low but its not worth it!
Worst possible experience i purchased tablet, paid with debit card. transaction was cancelled and account suspeneded automatically with an email stating that they need to verify something. i emailed back, never got a response. a week later, with account suspended, they charged my card. most horrible experience. these people should not be allowed to do business
6 weeks later, still not resolved! First, let me say that the customer service is very good... when they reply. The problem is they take 2-3 days. I got a very good deal on a phone. The phone arrived after some delays (1st seller cancelled). I ran the IMEI and the phone still had a balance. I contact Glyde and they respond in 1 day saying they are going to contact the seller. Not bad, but you only have 72 hours to accept/reject. They write back the next day and claim the seller called T-Mobile and sorted everything out. I ca... read more
No Customer support Horrible experience. There is absolutely no customer support with Glyde. It was impossible to contact them via any other method than email, and they didn't even respond to that. Tried to buy a phone through them and after a week finally just cancelled the transaction because I couldn't get any information out of the company. Just go somewhere else and save yourself the hassle of trying to deal w/t company.
Business response:
H Bill. This is Brian from Glyde's customer service team. I am so sorry to hear about the cancellation and slow response via email. We can almost always reply to you via email within 48 hours. We will look into this and make sure it does not happen again. If you can reply here with your Order Number, I can look into the details and get back to you right away via email. Thanks.
Frequently asked questions about Glyde
How is Glyde rated?
Glyde has a 3.5 star rating with 907 reviews.
When is Glyde open?
Glyde is closed now. It will open on Monday at 9:00 a.m.