Glyde

3.5

Mobile Phones
Florham Park, NJ

About this business

Consumer Goods Mobile Phone Accessories Mobile Phones

Location details

11 Vreeland Road, Florham Park, NJ, 07932, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.5907 reviews

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Bryce K.

9 years ago

Terrible shipping policy I have ordered my phone over two weeks ago and it its still not here. Not only does this site not have a customer service phone number to call they also take up to 3-4 DAYS to respond to an email. Very unprofessional and I will not be using this service ever again. They do not even provide you with a shipping number to track your package. I am completely in the dark about when or if ever my ordered phone will arrive

Business response:

Hi Bryce. Thanks for your feedback here. I'm Brian from Glyde's customer service team and I would be happy to help here. Can you tell me the order number? We will email the seller and urge them to ship as soon as possible. Seller delays like this are rare, but when they do occur, we mark them against the seller and remove the seller if they form a pattern. Thanks again.

Marielle D.

9 years ago

Glyde screwed me over DO NOT USE I bought an iPhone 6s from Glyde and first problem was that it took over a week to get to me, until i finally emailed and said I wanted to know what was going on within 24 hours. When I get the phone, everything is fine but as i use it, I noticed the screen would glitch and start hitting random buttons and opening random apps. This happens about every 10 min of using the phone. So I went online (within my 72 hours allowed to return the phone) to return it and clicked reject but accidentally d... read more

Business response:

Hi Marielle. I am so sorry about the glitchy phone and the issues during the return process. We will make sure you are covered for this phone and receive a full refund. Can you respond to my message here with the order number?

aaron m.

9 years ago

very poor would not recommend glyde because when i purchased a Iphone 3GS on 2-6-17 its been saying that the "Seller received shipping kit." for a little over a week now an here we are on 2-21-17 nothing has changed.

Business response:

Hi Aaron. This is Brian from Glyde's customer service team. I am very sorry to see the delayed shipment here. Can you email us at service@glyde.com with the order number? We will email the seller and urge them to ship as soon as possible.

Kal F.

9 years ago

I ordered and paid for an item ad it wasn't shipped. Dont buy here.its a waste of time!! I ordered a phone and paid for it. A few days later I received and email stating the order was canceled by seller. There was no explanation just an apology for the phone order being canceled and not being shipped as scheduled. I needed the phone by a certain date and ultimately had to go to a store and buy it off a shelf because I couldn't wait any longer. No attempt at making good on my sale, just an empty apology.

Business response:

Hi Kal. This is Brian from Glyde's customer service team. I am so sorry about the seller cancellation in this case. The vast majority of sellers on Glyde are timely and reliable about shipping. Any seller that does not fulfill their sale is removed from Glyde. If you can follow up with me here with your order number, I can look into your order in more detail and follow up with you via email. Thanks.

Shua S.

9 years ago

It was a mistake clicking buy I clicked buy on an "excellent" Galaxy S7 on 2/3. I received the phone on 2/16. The package was nice and the phone looked great, but the phone's theft deterrent asked me to log into the google account that was originally on the phone. The short and skinny of it is that I paid for a phone that doesn't work. I asked for giidance from their customer service emai with no response. A return package is incoming and I will have been out $350 for a month by the time I get a credit if this goes as slowly... read more

Business response:

Hi Shua. This is Brian from Glyde's customer service team. I am so sorry to hear about the locked phone. If you can respond here with your order number, we can urge the seller to remove their Google account from the device. If they are able to do so, we can cancel the return. If not, they will be removed from Glyde. The vast majority of sellers reliably remove these and we will make sure this does not happen again.

Readus M.

9 years ago

I give up on Glyde!!! Really Gylde? I've been waiting on my phone for almost 2 weeks now! It say's that the seller received the shipping material but its been saying that for 4 days now. I could've bought me another phone by now. WTF? I'm done with you guys. I want my full refund. RIDICULOUS

Business response:

Hi Readus. We've been in communication through the messaging service here. I have processed the cancellation this morning and the refund should hit your bank statement in 2-3 business days. The seller involved in this transaction has been removed from Glyde for failure to ship in a timely manner. Again, the vast majority of sellers are timely and we hope you will give Glyde another chance in the future. Thanks again.

Syrah S.

9 years ago

Not worth it. I've been waiting for my phone for 2 weeks and apparently it's in Philadelphia now. Im done in this amount of time I could've bought a new phone from a real person by now. Just give me my money back please, you guys have wasted enough of my time already.

Business response:

Hi Syrah. Thanks for following up with us through the message feature. I see that this was a mistake in shipment by the seller of the phone. We have refunded your credit card in full and removed the seller from Glyde. I am so sorry to see this happen. The vast majority of sellers on Glyde are more reliable and we hope you will give us another chance.

Michael C.

9 years ago

Very Slow Payment Price was fair but it took almost a month from when I listed my phone until I received payment. If I had it to do all over again I would have sold on eBay. I used this site because I wanted to sell my phone fast but they use the absolute slowest shipping methods to receive the shipping kit and to send the phone.