Glyde

3.5

Mobile Phones
Florham Park, NJ

About this business

Consumer Goods Mobile Phone Accessories Mobile Phones

Location details

11 Vreeland Road, Florham Park, NJ, 07932, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.5907 reviews

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Chad B.

8 years ago

I have used Glyde for years with no problem, but will never use them again I have use the Glyde service for years and have never experienced any problems. That is, up until till this most recent transaction--the beginning of March 2017. Everything with this transaction was flawless until it came time for settlement and payment. My funds were supposed to be released to me four days ago, however they have not yet been released. I have sent two separate messages to customer service and I have yet to hear back from the Glyde tea... read more

Business response:

Hi Chad. Thanks for the feedback here and I am very sorry about the delay in proceeds. Can you tell me the order number here or the full name on the Glyde account? I will check on this order and make sure you are paid right away. Thanks again.

Matt M.

8 years ago

Horrible customer service, blatant disregard of policy, I Sold 2 phones through them. One the customer did not want, so they returned it which was fine but they did not send my charger back and they have yet to resolve the issue and it has been weeks. Many unanswered emails, and the ones they did respond to were vague such as "Let us check with our partner and we will get back to you". It is UNBELIEVABLE they would treat a client like this. The second phone I sold went smoothly and money was deposited in my account. Later (p... read more

Business response:

Hi Matt. This is Brian from Glyde's customer service team. I am so sorry to hear about the returns. I can help you get each of these issues solved. Can you tell me the order number associated with each sale? We will accept the damaged device and make sure you are paid your agreed upon proceeds. We will make sure you are paid for the missing charger as well. We will also make sure to remove the buyer in this case so that it does not happen again. Thanks again.

Deb A.

8 years ago

Disappointed Now what? An immaculate phone I sent to the buyer is being returned: "Not as described" Really? It went out in perfect like new condition. I expect it to come back the same way. I hope this isn't bait and switch. Send a nice piece and get crap back. I

Business response:

Hi Deb. This is Brian from Glyde customer service team. I'm so sorry to hear about the return. It could be that the buyer just had an activation issue with the phone or ordered the wrong model. We will make sure you receive the phone back in the exact same condition or get your full proceeds. I can look up more details about the buyer's complaint. Can you tell me the full name on the Glyde account or the order number here?

Braiden b.

9 years ago

Scam site? Bought a Galaxy S5 for a reasonable price (120$ or so) and was fairly happy and excited to receive it. 5 mins later I received an email saying my order was cancelled, but the money was never returned to my bank. I complained over email and received a computer generated response saying they would get back to me within 24 hours, that never happened and I am still waiting for a response.

Kiarra P.

9 years ago

"THEY ARE A SCAM" This is the worst website made in history of websites. They don't have a phone number too contact them if you want to know about your order. They also have a automated email, which means it's not a real person emailing you its the computer. also they take forever too email you back they'll say they would send you a tracking number but they don't. Your basically blind with placing your order because you don't know nothing. i wish i never discovered this website. it almost ruined my life. Pleases stay away fr... read more

Business response:

Hi Kiarra. This is Brian from Glyde's customer service team. I am so sorry to hear about the frustrating experience on Glyde. We are able to respond to all emails within 48 business hours. You may get an automated response just after the email, but we will follow up with a personally written response within those 48 business hours. You can always check on your order by logging into Glyde too and visiting your transactions page. Can you let me know the order number here? I can also check on it for you and get a tracking numbe... read more

Arrianna W.

9 years ago

They suck. Don't give them ur money! My husband bought me my first smartphone from there and had a terrible time. They sent the wrong phone 4 times. It was supposed to be at and t Samsung galaxy 4 and they either sent wrong phone or sent it under another Carrier and it was not unlocked. Then they suspended his account because the seller claimed that we sent back the wrong phone however we sent back what we recieved. Spend ur money elsehwhere. Honestly.

Business response:

Hi Arrianna. This is Brian from Glyde's Customer service team. I am so sorry to hear about this listing error. Can you tell me the order number of one of these orders? We will make sure this does not happen again and I can look into the account details. Thanks again.

Erica M.

9 years ago

Absolutely Horrible Its been 2 1/2 weeks and nothing, No Iphone, No answers! I was charged $300.00 twice for a phone that has not yet come? Seller received shipping kit last week...NOthing received over here received! Customer service hasn't even responded to my several emails=I guess I Have to call the bank to get my money back!

Business response:

Hi Erica. This is Brian from Glyde Customer Service Team. I sent you message on here yesterday but I will try to post here too. Thanks for contacting us and I am so sorry to hear about the seller's delay. We can contact them to urge them to ship right away and mark this against their account. Can you tell me the order number here?

GA-Lara W.

9 years ago

HORRIBLE service Don't bother with this service!! I ordered an iPad, waiting 2 weeks for it and then got an email saying they were cancelling the order because the seller didn't ship anything. I reordered an iPad, waiting another 2 weeks and again never received anything because the seller didn't send anything. Despite their claim that most of "their sellers are timely and reliable," I have found that to be an outright lie. To make matters worse, after you get screwed, the company just says we apologize for the frustration. ... read more

Business response:

Hi Lara. We appreciate the feedback and again I am so sorry about the delay. We will work to improve the communication throughout this process. I have followed up with your via the messaging service here on SiteJabber. Glad to see that the second order did arrive. We will mark the lateness of this shipment against the seller and work hard to make sure it does not happen again.

Charles B.

9 years ago

No customer service phone number I ordered a phone. I knew the process would be slow, but it was a great deal. The phone came with a sim card still in place, and the phone was locked by the previous owner. When I search for customer service, I found no number and sent an email that I was told could take up to 48 hours to respond to. Terrible customer service.

Business response:

Hi Charles. Thanks for the feedback here. This is Brian from Glyde's customer service team. I am very sorry to hear about the locked device. We can often get this cleared with the seller to prevent a return. Please email us at service@glyde.com or reply here with the order number. We can often address the issue sooner that 48 hours via email. Thanks again.