Grand Prairie Ford

barblop23 

on DealerRater

12 years ago

Just bought a car from them on 5/7/13, The sales person was very nice and polite very very helpful. Finance manager said if we had any questions to leave a message, that he would call us back after a ASAP, NEVER called back, still waiting after 10 days. Finance dept is never available. The front desk "ladies" dont know whos doing what, put you on hold forever. Then they bully you so that you will get off their phone line- like the Sales manager I just spoke with "Ray". Completely disatisified.... I went in with a letter offe... read more

carybob 

on DealerRater

13 years ago

Costomers Beware!! Internet prices at Grand Prairie Ford are Misleading. They show internet price but when go over there they add $2000.00 more because they added bedliner (on F150) and window tint. I asked to see one for internet price they said they always do the extras but dont put it on the internet. HELLO FALSE MISLEADING ADVERTISING!! THEN I signed an agreement that i would accept $6000.00 for my trade in and the next day they offered HALF!! Thats right $3000.00..I said Excuse me but you offered me twice that yesterday... read more

Tiff_plac 

on DealerRater

13 years ago

Sales Manager was incredibly rude. Would not allow me to have the pre owned car to be checked out by my personal mechanic. What do they have to hide?!? 

Rhawk51133 

on DealerRater

13 years ago

I had a very bad experience with the finance department. They did not honor what the Salesman had told me, ($88 down and no payment for three months). I called about twenty times, at least, and was either put off or told they would call me back. When I finally spoke to the Finance manager and told him I thought their advertising was fraudulent and that I was thinking of calling my attorney, he cussed me out and hung up on me. I work in sales and cannot imagine ever talking to a paying customer like he did. I agree with some ... read more

russell777 

on DealerRater

13 years ago

This dealership does not honor the prices they advertise, nor do they do what they say they are going to do. I asked several employees for numbers in writing and was refused. When numbers did come to me they were jacked up by $400 tint and $500 bedliner. Go price these things at other dealerships. They wasted my time for a week. 

Evecas 

on DealerRater

13 years ago

Scam artists!!! Wish I was able to not give ANY stars at all since these uneducated backwards heathens do not deserve it! This place needs to be put down just like their service! Scam!!!!! 

stankaluzniak 

on DealerRater

13 years ago

Service Dept. will not call back after making diagnostic check, you have to make multiple calls or srive to the dealership to find out that repairs are still not complete! Service Mngr. will not call back either for what reason I could not say. It seems to me that poor service is the norm for this dealership. I will not use their service for any reason from now on. 

Orion-75 

on DealerRater

13 years ago

bait and switch !! looking for new F150 sales person said they had 6 on the lot at my price point when I got there 3 hours later they had sold them all I wish I could give them less stars 

cruzn_51 

on DealerRater

13 years ago

First off got sent to another sale associate would not First off got sent to another sale associate would not budge on used car price low balled me on my trade in value lied about the 88 down 88 a month (only for well qualified buyers) not what was told. Tried selling me a car I did not want. It has an atmosphere like you are at a Walmart.