Grand Prairie Ford

smallmedia 

on DealerRater

13 years ago

This dealership only cares about themselves. They will not budge on price. They also throw in hidden fees. I was charged 1,787 under Options. Window Tint, Tire Insurance and what ever maintenance is. They will not remove it. I didnt not ask to put the tint on the car. It was already on the car. I wasnt told about the Tire Insurance. Very very sneaky and totally screwed me. Worst car buying experience I have ever experienced. 

romorffi 

on DealerRater

13 years ago

Bought NEW truck, have had problems with it and no one know how to fix it. And keep getting run a around. Service Manager refuses to admit problems. I have tried to speak with the person who sold me the truck but he too gives me the run a around. Everyone just refuses to be willing to come to a honest solution. They have had my truck in service for over a month. I now face the only option as taking them to court. 

nicholegrambleyvance 

on DealerRater

13 years ago

My husband purchased a F250 from this dealer less then two months ago (not a cheap vehicle). Just days after taking it home we noticed a leak. We called the dealer and we were told that it was overflow and that this was normal. As a precaution, we were told to keep an eye on it and if it worsened to bring it in after we received our warranty information in the mail. The leak did get worse, we waited for the warranty information and brought the truck in. The leak turned out to be a radiator leak..not overflow and not covered ... read more

msamples 

on DealerRater

13 years ago

I was contacted by a "salesman" Edward, who told me I had been pre-approved, and set an appointment. He was very specific about the financing that would be available to me. I stressed to him that I would be driving a considerable distance, in a car that was ready to die, with no ac, and I wanted to be sure everything was set. he reasssured me that it wa so I made the appointment. I called him 3 more times before going in, asking questions so I would be fully prepared to purchase a vehicle that day. In each conversation I str... read more

Mr & Mrs John Bargel 

on DealerRater

13 years ago

We started out looking at vehicles with a young man (can't remember his name,but he mention he was Palestinian). He was very polite and helpful. When we decided to negotiate the purchase of a Grand Marguis, he told us the asking price and made an offer for our trade-in. We countered and he had to check with his sales manager (Carl?). After a second counter offer, he disappeared and his sales manager took over. This made us feel uncomfortable, since this guy totally took over and the young man was only seen, when he came to o... read more

David Dees 

on DealerRater

13 years ago

I stopped by to view the inventory of new or used Ford F-150 Lariats. Edward who called was on an errand, not available. Adrian "Big Boi" was now going to be my sells person. We walk over to cubicle, but before he sat down, he told me, "I need to take care of something, I'll be right back." He returned with Mike. We walked over to Mike's cubicle, he had to have my personal info before looking at trucks. That was fine, I guess. He ask how I was paying, I said, "Cash." this wasn't what he wanted to hear, I guess, he ask to be ... read more

zacharytolson 

on DealerRater

14 years ago

STAY AWAY!!!! They had a lot of hidden fee's, Dealer add-on's ect. They tired to force us to buy extra protection saying it was a Ford thing and they can't take it off (lie). Their prices posted online a thousands of dollars off of what they actual charge. We walked away and found the same car with more features for less than what they charged for a stripped down model. Don't fall for the large scale and extravagance. The only person we liked there was the salesman Jackie Mercier. It was the people above him that were insult... read more

tlfisher68 

on DealerRater

14 years ago

Bought a vehicle, closed on the on the deal. A few day into owning the car had anexpected expenace come up and needed to return it and made it perfeclly cleare i will come back in a few weaks to make a deal. Come to find out they had no cooling down period, to make it worse there great customer service went out the door after they take your money, they gave me the run around didn't return your calls !!!!!! 

arby7737 

on DealerRater

14 years ago

I found Grand Prairie Ford on a Google search and they actually had an SUV I was interested in purchasing on their lot (Ford Escape). I left an inquiry via their website and they got back to me by email and phone call the next day. I set up an appointment with a salesman and expected to meet with him when I walked in. When I got their I was greeted by a salesman on the floor, who then went to get the salesman I had an appointment with; he was apparently busy and I was pushed off to his "floor partner." He had very little per... read more