Grand Prairie Ford

lovemynhl 

on DealerRater

14 years ago

By far the WORST dealership I've ever had the misfortune of walking into. Somebody needs to go in there and clean house, so to speak, and then hire a company to come out and teach them a thing or two about customer service. I have never experienced such game play and trickery in my life. Just an absolute JOKE of a dealership. If you're looking for a Ford, go to Don Davis Ford. That's where we ended up after our awful experience. There were no games at Don Davis and we left with the vehicle we wanted. 

GSW 

on DealerRater

14 years ago

This past Tuesday I visited Grand Prairie Ford located in Grand Prairie TX to look into purchasing a 2011 Fusion SEL. I was trading in my 2009 Honda Accord, and after talking with the sale person and sales manager there was a written offer as follows: my car ( trade in value $16,000) plus $7669.32 cash. I advised that I needed to think it over and would get back with them later that evening. When leaving I advised Mr.Smith that I would return Wednesday, but he stated that this was his day off, and if I closed the deal on Wed... read more

dmarcozon 

on DealerRater

15 years ago

I am happy with the vehicle that I bought but the sales experience was stressful and deceptive. I was asking to be explained the numbers on closing and the guy acted like he was very put out to have to explain them to me. I "walked" on two occasions but then someone would come out and get me and tell me they were going to drop the price another 500. In the end they dropped the price 1000 dollars but I noticed after signing that he went in and tacked on extra to the price that I paid for the extended warranty. Also with a 750... read more

tradosaurus 

on DealerRater

15 years ago

I was deceived over the phone by the internet sales manager that my car would receive a certain trade in value if it was found to be in excellent condition upon inspection. After a 3 hour drive to dealership I was lowballed on my trade-in and the email correspondence between myself and the internet sales manager was not honored. I would never trust nor recommend purchasing a vehicle from this dealership.