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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I reached out to this dealership earlier in the week to try and negotiate the price of a truck. I was rudely told, “The price is the price,” and that no negotiation would be considered. Not a great first impression, but I let it go. They calculated my taxes as an out-of-state buyer, which was fine, and refused to remove their $1,595 “Advantage Package,” which still wasn’t clearly explained. No deal was made. By the end of the week, the truck had been reduced by a couple thousand dollars, clearly showing it was overpriced to ... read more
Business response:
We take your feedback seriously and understand your frustration. Your concerns are important to us. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can work toward a resolution. Your feedback helps us identify areas where we can improve our processes and customer service approach.
Dealership was dirty and dated. Salesman was great though told me I wouldn’t be able to get a better rate and deal until I applied on my phone through my bank and showed the loan approval and rate. The finance department tried to give me something else until I explained they meet or exceed the rate or I would just do the loan with my bank. When I concluded with salesman and went to finance to complete paperwork I was offered and declined gap insurance and extended warranty. He later returned with a better rate and it wasn’t ... read more
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way. We appreciate that you found your salesperson to be great and that they worked with you on securing a competitive rate. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns directly.
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LIED about the truck having warranty and it didn’t I had to paid for it , truck broke down 3 days after bought got it back and still wasn’t in good condition now I have to drop it off again with no loaner vehicle available for me totally regret buying this truck will not recommend.!!!
Business response:
Your concerns are noted and we understand your frustration. We are sorry to hear that you feel this way about your recent purchase. The experience you've described does not reflect the standard we strive to maintain, and we take situations like this seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your specific concerns directly.
They got me good. I will let everyone know to NEVER do business with Grand Prairie Ford. I should have known better!
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration and take your concerns seriously. Your feedback is important to us as we strive to provide quality service to all our customers. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can better understand what happened and address your concerns directly.
Brandon was great. The back and forth nonsense is ridiculous. That's not his fault. That's management just wanting to make as much money as they can!
Business response:
Thank you immensely for sharing your experience with us. We're pleased to hear that our team member provided you with great service and made a positive impression during your visit. We understand your frustration regarding the lengthy process, and we truly value your feedback about how we can improve our customer experience. Your insights help us identify areas where we can streamline our procedures to better serve you and all our customers. We appreciate you taking the time to recognize excellent service while also sharing ... read more
Joshua was knowledgeable about the truck. It may have just been a long day but he didnt seem very friendly. I came with a preapproval check but it felt as if they were trying to strong arm me into their financing. Joshua told me that even though I have a preapproval check, they still had to run my credit. He said it was a soft inquiry but I received a notification of a hard inquiry from Grand Prairie Ford. I later found out I did not have to allow them to run my credit since I was not relying on the dealer for financing. Now... read more
Business response:
We regret to learn about your experience and understand your frustration. We appreciate you taking the time to share your feedback about your visit and the concerns you have. We are sorry to hear that you feel this way about your interaction with our team. While we strive to provide knowledgeable service, we also want every customer to feel welcomed and comfortable throughout their visit. The experience you've described is clearly not what we would want for any customer. We would appreciate the opportunity to discuss this ma... read more
When my car was delivered, it was not properly cleaned. The interior windshield was still dirty even after I pointed it out to my sales rep, and only the exterior had been washed, which is absurd for a brand-new vehicle. The finance department also forged my signature. During the paperwork process, the F&I representative presented me with an iPad and asked if I wanted warranty, wear & tear, and GAP coverage, all of which I clearly declined. There are two cameras in that office that would confirm this, yet she later tried to ... read more
Business response:
We are disappointed to hear about the issues you experienced during your vehicle delivery and financing process. We understand your frustration, and we take these matters very seriously. Your feedback is important to us as we work to improve our processes and ensure every customer receives the respectful and honest service they deserve. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address these concerns directly and work toward a resolution.
I sold you my ford truck 3 weeks ago. AFTER the sale was complete I was informed that I would get my check on “Monday” when accounting was back in the office. I was also told that my sale documents would be emailed to me. After 3 weeks and multiple texts and requests with the non-responsive sales associate, I still have not received my sales document or my check for ~$29k! For perspective, I have already received my registration from the state of TX but nothing from Grand Prarie Ford.
Business response:
We regret to learn that you feel this way about your recent truck sale experience. We understand your frustration and we take your feedback seriously. We would appreciate the opportunity to resolve this matter promptly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can immediately address your concerns.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,535 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.