.png)
This profile has been claimed by the business owner or representative.
Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hello, I read all of these five stars reviews for this company, which makes me wonder what we are missing from our end. We signed our contract 11/13/20. The written agreement stated that the work would begin within 1-3 weeks of signing the contract. Our contract fell through the cracks-we were forgotten. We called in Jan 2021 because we had had no contact with them. End of Jan, we find out they needed to survey the land to get our permit. The second measurement was completed in February instead of Dec 2020, as told. The surv... read more
Business response:
Dear Ms. *******, We sincerely apologize for the delays with your project. This is not the type of experience we want for our customers. Staffing has been a challenge but we are doing everything we can to correct it. Our Regional Operations Manager for your location advised that he reached out this week to give you a project update and to let you know the documentation for the permit has been submitted. At this point, we are simply waiting on the building department. Again, we apologize for the delays but will get your proje... read more
Less than 8 years, 2 product failures. Poor customer service communication. No return phone calls. Not honoring warranty I recommend any other company to hire
Business response:
Dear Mr. **********, We sincerely apologize for the issues you have had with your room. It is our understanding that our service technicians conducted a service call a few weeks ago to reattach some weather stripping. If you are still having issues, please let us know and we will send our technician out again. Thank you, Great Day Improvements
This is the absolute worst business ever. Especially in GA, we contract a year ago to get our patio enclosed and we still don't have the work completed. There is zero transparency and its a bunch of lies when they keep saying they are filing for permits or waiting on some approval. Do not fall into the trap of these guys and ruin your financial and mental peace. Would not recommend them for any service of any kind.
Business response:
Dear Ms. *******, We sincerely apologize for the complications and delays with your project. This is not the type of experience we want our customers to have. We recognized the staffing challenges in your local location and are working to make the corrections necessary. It is our understanding that you have been in contact with our Regional Operations Manager who is helping to move your project along. Thank you for your continued patience.
You may not be aware of it but you can call up GreenSky and put a credit freeze. You can freeze and unfreeze it as many times as you like if you feel Great Day Improvements did not meet the terms of your agreement with them. This will give you better negotiating power because once they have helped themselves to your money, there is no financial incentive to take care of your problems immediately. I see many complaints and all of them have one thing in common, Great Day improvements has helped themselves to you money through ... read more
We contracted for a 12x13 4-season room in September, 2020. After many delays, it was finished 7 months later. The foreman, Tim was on sight only twice. Communication was rare. Craftmanship was shoddy and we invested our own time to correct their mistakes. It was a horrendous experience and I would NOT recommend them for any project.
Business response:
Dear *****, We are sorry to hear of your poor experience. We strive to delight our customers, not disappoint them. It is our understanding that the Regional Manager for your area has contacted you and will be conducting a site inspection next week to address any concerns you may have. Thank you, Great Day Improvements
Ordered 7.6k of sun room sliding glass doors. Installation started with demolition of my existing glass doors April 2, 2021. Did not have all the parts, hung up a canvas, and it will be April 27th before they come back (maybe). Apparently no quality control for shipping, and no common sense for demolishing a perfectly good (old) sliding glass barrier if installation could not be completed for a month. Will update if sooner or later.
Business response:
Dear Mr. ******, We sincerely apologize for the hiccup. You are right, we should not have torn out the existing glass barrier until we had all the parts. The error has been addressed with the crew and corrective actions put in place. The parts delay is due to a key piece of machinery in our factory that went down unexpectedly. We have our teams diligently working to get the issue fixed so we can produce the necessary parts for your project. We will get this corrected as soon as possible. Thank you for your patience.
I would never refer anyone to this company. They still have not finished our patio enclosure after ordering in early November and the limited work they have done is not acceptable. They don’t have the correct materials, had to measure 3 times, and don’t communicate when they don’t show up. However, they’ve called several times wanting their final payment. I feel like we’ve been pretty patient but I wish I had read their reviews before ordering from them.
Business response:
Dear *****, We are very sorry to hear you are have not had a good experience. We are working through staffing challenges in this location and sincerely apologize for the issues. Our Regional Installation Supervisor is on it and will be reaching out to you to get everything taken care of. Again, we apologize for the delay and hiccups. Sincerely, Great Day Improvements
The initial process was smooth. The sales person was very helpful and the design was great. The process of getting my permits with HOA was very quick and easy with their help. We began this in August 2020 and it was supposed to be completed in 10 weeks. They were still working on it in January 2021. The initial (first) installer was inexperienced and the measurements were off; because the glass is manufactured and they receive shipments once every 4 weeks, this led to multiple delays. In February, when they finally called to... read more
Business response:
Dear Ms. ****, We sincerely apologize for the delays and hiccups with your project and that the manager did not call you back. For your troubles, we did provide you with a sizeable gift card as a gesture of customer goodwill. We earnestly strive to complete our customer’s projects within the estimated timeframe, but unforeseen circumstances do occur, which is why our contracts state approximate completion date. Although your project took longer than anticipated to complete, we do hope you are happy with the overall quality a... read more
********* ** area ,I have been patient and very understanding, but this has gotten ridiculous..Since the first of June 2020, we have been going through this long and drawn out process to get a sunroom installed. It's almost mid March (2021) still no COMPLETED sunroom. I'm understanding about the ice storm, the pandemic but this timing now is beyond unacceptable. At the end of Jan (2021) some contractors came out to start the process and after tearing down my over 10ft high deck, they ran out of material and had to re-order. ... read more
Business response:
Dear Ms. ******, We sincerely apologize for the delays with your project. There certainly have been several unforeseen challenges that have added to the normal time it takes to complete a project. It is our understanding that the crew is back out there this week to finish up the installation. Thank you for your patience and understanding. Sincerely, Great Day Improvements
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.