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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst people Ive ever dealt with we signed a contract to get our patio enclosure done and its 2022 we sign our contract ************************************************* theyve been messing around with us for that long I am so disappointed I would never recommend them to anyone
Business response:
Dear ******************, We sincerely apologize for the delays with your glass. Please know that we are doing everything we can to get your glass units remade and shipped to your location for installation. While it is no excuse, the delays have been caused by everything from manufacturing machinery failure to labor shortages to logistics issues. Most due to COVID, but others simply terrible timing. We are not unique in these issues as nearly every industry in the country has been impacted by similar circumstances. You are a ... read more
We have been dealing with great day improvements and patio enclosures since May of this year. Our project has yet to be completed and it is December 31. One problem after another keeps arising preventing them from completing the project. This is the 3rd time theyve measured wrong and delayed completion. I would NEVER recommend these companies.
Business response:
We understand your frustration and we apologize. We assure you that we are urgently doing our best to address all of your concerns in as timely as possible. We admittedly have had some difficulty completing the work on your project due to several complications. Some difficulties with manufacturing resulted in the incorrect sized pieces you mentioned. We are also facing material shortages, resulting in some manufacturing delays. On top of this, we experienced some turn-over in personnel during this time resulting in some erro... read more
My experience with great day was not so great. Excuses and delays for putting up two screen walls with a sliding door on an existing deck with a roof turned into an extremely frustrating experience. The work started on November 2, 2021 and was not completed until December 9, 2021. I could go through all of the times I sent emails and made calls during this time to get answers and get the work completed but it wouldn't make up for the inconvenience and time that this company cost me. I would have rated this company a one if i... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I would not recommend this company. Salesman didn't listen nor make note of where the new steps were to be located. When I stopped the installers in order to verify the correct location of the steps with the salesman, he sent back a lame "virtual" picture which had the temporary steps shown in the original position from the original consultation. I'm assuming to cover his ***. The original steps were temporary, they were not attached to the porch in any way, and the salesman was aware of this and did not note that in the ord... read more
Business response:
***************,We are sorry to hear you are unhappy with your project and we would like to possibly provide some clarity. There was some discrepancy between what you agreed upon in your contract and the expectations you have mentioned in this complaint. Originally your project was sold as all doors. When we informed you that all door units would require a landing and steps on all sides of the existing raised patio slab, you decided to change the scope to what is currently installed. The contract that you signed states that ... read more
Bad Business. I would not even give a one star rating for this. Very unproffesional and unreliable company. They are good at sales talk to get you into a contract with them buafter signing, they will make you wait forever. Their excuse would always be, "oh, your material will be in this week's truck delivery" but it won't be. In fact they will keep telling you, "we're sorry but your material will be included for next month's truck delivery". This company would not even call you to give you a status. You will have to be the o... read more
Business response:
Mr. and *******************,We do sincerely apologize for the delay in your project. As we mentioned when we spoke to you yesterday (12/14), we are still within the window of the timeframe agreed upon in the contract. We are doing our very best to get you completed as quickly as possible. The major delay is the bronze material for your room. We have encountered shortages when it come to manufacturing that specific finish. As far as your comments on social media, all negative interactions or reviews online are followed up wit... read more
Very quick to get to me in the beginning. 4 months ago. Came to start job. After a consistent getting in touch with the company Could not finish cuz screen flew off truck on highway. Have no company in ******.did not know this. No way to get in touch with anyone locally. ***** is new. She is nice. But really knows no more than me. Bad business. Was supposed to show up today with screen. Havent heard anything. U hate it. I wish I could get my money back. But I cant. This is a $4000 job. Thx
Business response:
***************,We apologize for the delay in completing your project. We are happy to report that someone was able to come out and visit your today 12/10 and address all of your concerns. We hope we were able to put your mind at ease and get the project moving in the right direction.The Great Day Improvements Team
Product is good. For me there was no design advise or support. Customer servicewas poor especially after I paid. I attempted to call the installer after install to ask a few question but my number was blocked. I addressed my concern on the review they sent me after install but I have yet to hear back from them. They also seemed to operate under several names such as ***** **********and great day improvements. Once I paid I felt like the sales man gave me the cold shoulder and avoided conversation. Do your research!!!
Business response:
******************,Someone will be reaching out to you shortly regarding your concerns. We are sorry to hear this and would have reached out sooner had we known. According to our records, you actually rated our product and installation team excellent in your post install review. We hope to get your concerns addressed right away. Thank you for reaching out.- The Patio Enclosures Team
We ordered a $24,000 patio enclosure in June, 2021. We were told that it would be 6-8 weeks for manufacturing and installation. We were told it would be completed the last week of August. Then we were told it would be after Labor Day. Then they finally came out to install our enclosure on October 12th. The installation process was very slow working only 1/2 days and leaving a huge mess with a open balcony to a 20 foot drop. A week into the installation, they realized that their measurements were off. It is now December 1st a... read more
Business response:
***************,We do apologize for the delay in your project. Screen room material was on extended back order for several months. There also was some delay after we received all your project materials due to labor shortage issues. We did try to speed up the installation process by passing it along to one of our subcontractors but due to difficulties accessing the site, the height of the deck above the grade, the surrounding complications of swimming pool, and access to bathe work site none of them felt comfortable taking on... read more
Salesman was great, designer was great, installation was not done correctly or completed and the roof leaked. We kept getting excuses on finishing the project for three months. When I told them that I would not pay the final payment they suddenly could make the glass panel personally that day. We ended up with a wall that has a solid panel instead of a glass panel and no electrical outlets. Onsite manager was absent and incompetent. Installation crewwere hard working and polite but lacked guidance and expertise from a compet... read more
Business response:
******************,We regret that your project did not go as planned. We acknowledge that there were some issues and we are working everyday to fight staffing and delays to provide the best experience possible. We did accept your request for forgiveness of your final payment as a good gesture for the issues that arose. We regret that your project was not completed with the care and quality that we pride ourselves in providing but we hope you are now able to enjoy your new room now that it is complete. - The Patio Enclosures ... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.