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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a racket, they get your money then never follow up with you when you have a problem. I left so many voice mails, emails, and messages with a live person and never got the problem resolved. I gave up and had to pay another company to come in and fix my problem. Ridiculous. Do not do business with this company if you value good customer service.
Business response:
*****************************,We hate to hear that you are having issues making contact with someone regarding your concerns. Although it is no excuse, many of our branches are working short staffed at this time like many other companies. Someone from your local branch attempted to reach out to you when this review was posted. We do hope that we have been able to address all of your concerns. Thank you for reaching out and for your patience.- The Great Day Improvements Team
Worst company I’ve ever had to deal with! Took a couple of years to finally fix a leak. I have a gap about 1 1/2” wide between the room and soffit that they have put caulking in but because the space is too wide the caulking doesn’t hold. The clips that hold the vertical blinds that they installed keep breaking, even though this problem started right after the install, because it’s been over a year they say that the warranty is up.
Business response:
Dear ********************,We sincerely apologize for the issues you've experienced. It is our understanding that our operations staff reached out to you yesterday and have scheduled a crew come to your home today to give you the replacement clips and installation tool and look at the soffit. Thank you for your patience.Sincerely,The Patio Enclosures Team
We had a terrible experience with Great Day Improvements. We were suppose to get our patio doors installed on May 3rd, 2021, but they called us to let us know that their trailer was stolen from their warehouse. This trailer had our install materials in it. They don't have security cameras setup at this location. I called my sales rep immediately and he said that the company will reach out to me shortly to update us on the situation and what they would do for us from that point on. Not once did they tried contacting us. Conce... read more
Business response:
Mr. **, We are sorry to hear you are frustrated. It was extremely unfortunate that the trailer we had loaded with the custom materials for your room was stolen from our facility and we had to reorder everything for your project, missing your initial installation date. However, with any type of theft, our team had to document everything for the authorities as well as our company. That process took some time. However, we have reordered all the custom made components and are tentatively set for installation next week. Thank you... read more
We had a terrible experience with Great Day Home improvements. Stanek windows and screens not the same quality they used to be. Installers were inexperienced, didn't wear masks, damaged siding and woodwork. Poor communication for follow up. Would never recommend and we had an excellent experience in the past. Poor follow up from upper management. Lack of return calls. Don't pay in full before project. You'll never get money back.
Business response:
Dear Ms. *******, We sincerely apologize for the issues with your project. This is not the type of experience we want our customers to have. This past year has been particularly challenging from a staffing perspective - an issue that most companies are facing, not just ours. We are taking the necessary steps to make improvements in this arena. It is our understanding that all of your issues have been addressed with the exception of a quarter round installation which our service technician will be scheduling in the coming day... read more
Do not walk but run away from this company. I'm 7 months in a contract that reads the work will be done in 2 to 4 weeks. Had to hire and pay out of my pocket to get their leaking roof fixed after leaking for 4 months. They will not answer my phone calls or text to pay this bill or even finish the job. 2 people who used to work for them quit and told me this company does shady deals and they are sorry they got me involved with them.
Business response:
Dear Mr. ********, We sincerely apologize for the issues you've had with your project. This is not the type of experience we want our customers to have. Talented, reliable labor has been very hard to come by but we are making progress and addressing the issues. We know you had your roof repaired and are prepared to reimburse you for it. Please submit the invoice to us so we can process payment. Thank you for your patience. We will make it right. Sincerely, Great Day Improvements
Hello, I read all of these five stars reviews for this company, which makes me wonder what we are missing from our end. We signed our contract 11/13/20. The written agreement stated that the work would begin within 1-3 weeks of signing the contract. Our contract fell through the cracks-we were forgotten. We called in Jan 2021 because we had had no contact with them. End of Jan, we find out they needed to survey the land to get our permit. The second measurement was completed in February instead of Dec 2020, as told. The surv... read more
Business response:
Dear Ms. *******, We sincerely apologize for the delays with your project. This is not the type of experience we want for our customers. Staffing has been a challenge but we are doing everything we can to correct it. Our Regional Operations Manager for your location advised that he reached out this week to give you a project update and to let you know the documentation for the permit has been submitted. At this point, we are simply waiting on the building department. Again, we apologize for the delays but will get your proje... read more
Less than 8 years, 2 product failures. Poor customer service communication. No return phone calls. Not honoring warranty I recommend any other company to hire
Business response:
Dear Mr. **********, We sincerely apologize for the issues you have had with your room. It is our understanding that our service technicians conducted a service call a few weeks ago to reattach some weather stripping. If you are still having issues, please let us know and we will send our technician out again. Thank you, Great Day Improvements
This is the absolute worst business ever. Especially in GA, we contract a year ago to get our patio enclosed and we still don't have the work completed. There is zero transparency and its a bunch of lies when they keep saying they are filing for permits or waiting on some approval. Do not fall into the trap of these guys and ruin your financial and mental peace. Would not recommend them for any service of any kind.
Business response:
Dear Ms. *******, We sincerely apologize for the complications and delays with your project. This is not the type of experience we want our customers to have. We recognized the staffing challenges in your local location and are working to make the corrections necessary. It is our understanding that you have been in contact with our Regional Operations Manager who is helping to move your project along. Thank you for your continued patience.
You may not be aware of it but you can call up GreenSky and put a credit freeze. You can freeze and unfreeze it as many times as you like if you feel Great Day Improvements did not meet the terms of your agreement with them. This will give you better negotiating power because once they have helped themselves to your money, there is no financial incentive to take care of your problems immediately. I see many complaints and all of them have one thing in common, Great Day improvements has helped themselves to you money through ... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.