Great Day Improvements

JP 

on BBB

4 years ago

Very disappointed with level of service and quality of work. Work was done on 3 season room months ago, however, we continue to have water coming into the room after replacing roof and gutters. Lack of urgency in responding to inquiries. Numerous visits have not resolved the issue, request for monetary reimbursement has been ignored. Based on the time and expense incurred, as well as additional issues created through their work, would recommend considering other options if looking for work to be done to a 3 season room. 

T. F. 

on BBB

4 years ago

Do not use this company they get paid by requiring payment by credit card and *****the customer on a partial finished enclosure. My porch enclosure started June 7th and was told today not to expect the door until December. One excuse after another. Customer service is a joke to them. They use subcontractors and don't hold them accountable. Framing was dirty and windows do not come with any protection during transport or install. First time window was locked it would not unlock so for 6 weeks I could not open the window. Turn... read more

Y. G. 

on BBB

4 years ago

My husband and I bought our home (****) with the preexisting solarium. It requires yearly maintenance. The first few years were ok, we have tried for the last several years to get someone to come and do the repairs and maintenance. We have been promised a call back , never happens. I have sent videos to someone who promised some feed back(*********************) I have not heard from her since July of this year. I am extremely frustrated with the company. 

Grace F 

on BBB

4 years ago

We would not recommend this company for a patio enclosure! The salesmen, there were 2, will tell you and promise you what you want but deliver something else! Our patio enclosure was supposedly to start in May, but they use the convenient excuses of COVID for not starting the project when we were promised. Again salesmen, we have been strung along for months now, it is end of AUGUST and still not finished! I cant stand dealing with Office person when you call to try and find out where and when the parts and crew are and be o... read more

kathy b 

on BBB

4 years ago

I had look at 9 window companies before choosing Stanek windows. Although it was late January 2020, They did a great job on install I was really excited with the product. However, it wasn't until the falling winter 2020 that I noticed a draft by the window. I used a thermostat to measure temperature and noticed it was 5 to 7 degrees colder 6 feet from window. I called Stanek and found out ownership changed to Great day improvement. Someone did came out after a couple of weeks and caulked the outside of the window, which didn... read more

Ryan S 

on BBB

4 years ago

This company only cares about completing the project and getting their money! The project took 2 months longer than they told us. They sent a sliding glass door without the wheels, and the locking piece installed upside down, and they still installed the door. They forgot a window screen. They didn't inform us that certain windows would take an extra month after the rest of the project was installed. We were just very unsatisfied with the whole process, the fact that we had to cancel parties because the room was not complete... read more

Nancy C 

on BBB

4 years ago

Review for the ******** ********office of Patio Enclosures, formerly known as Great Day Home Improvements. Their contract said - and the salesman said - they would gain permits/approvals from Reston Association. When we tried to sell the condo two years later, the Association said we’d never gotten approval, and the colors used on the patio enclosure weren’t to standards. We contacted the company to get a copy of the approval letter/other proof they’d gotten pre-approval and they said all the paperwork for projects during th... read more

Elsa P 

on BBB

4 years ago

I had great communication with the salesman and he made me feel confident that I would be satisfied. After I signed the contract, there were issues with what I thought I was getting versus what the actual building plans showed. I was hit with extra costs because of it. Then the schedule kept slipping during fabrication and the enclosure that I was promised before winter did not get started until mid-winter. Then I was hit with extra costs because they did not anticipate needing to break up some concrete. I questioned why tha... read more

Paul S. 

on BBB

4 years ago

HUCKSTERS!!!! "EXTREMELY SHADY" Contract practices !!!!! Contract expressly states, "Provide all Government Permits." BILLED but NONE OBTAINED! COUNTY CITATION; Requires ground penetrating radar, schematics, Engineering structural plans, etc., that I don't have. Result: $$$$$ additional out of pocket costs. Pending Outcome; Fine and/or Complete Tear-down. Verbal promises; Made, then refuted by the Office - "Not in Contract." i.e., "Ceiling Fan Install Ready," means they don't provide the Ceilng Fans. Similar language/practic... read more