.png)
This profile has been claimed by the business owner or representative.
Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In the fall of 2019 I had a enclosed porch attached to my house. In January of 2020 I had a leak. It was not repaired correctly and caused another leak right next to it. The company sent someone out several times but I still have 2 leaks. I gave up because I realized they didn't know what they were doing. Now in January of 2022 I have a leak about 8 or 9 feet from the original ones along the seam or attachment line. I will never recommend this company to anyone. In fact I will announce on social medias that this company is N... read more
Business response:
*******************,Thank you so much for reaching out and allowing one of our representatives to visit your home and inspect your room. We will gladly send a roofer out to repair these issues for you right away. Someone should be speaking with you privately about getting this scheduled. Thank you for your patience. The Great Day Improvements Team
Very slow about getting started with the work . We placed our order way back in July. Was told it would take about 16 weeks . Not very good in communication. We were waiting on inspections, but did not find out until a month later the inspector had already been out and failed the inspection. We received a letter and thats how we found out the septic tank had to be inspected and the area, where the sunroom was to be built, had to be flagged.
Business response:
**************,We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Te... read more
Good product. Poor communication!!They misled us about our blinds and would not offer any solution.
Business response:
***************************,We are sorry to hear you were dissatisfied with portions of your experience. According to our records, the blinds you received were the ones that were explained to you during your contract signing. The salesman spoke with you back in October when the blinds were installed and was able to elaborate on this with you a bit more. When you voiced your desire for a different operating mechanism, he explained to you that we could do that but there would be additional cost involved. The additional cost wa... read more
Absolute worst company I have ever dealt with! The salesperson measured our patio wrong for the concrete contractor. They refuse to take accountability for their mistake and keep telling me that they have no responsibility to correct what their salesperson did. We have been going back and forth with them for months now. *************************** is worthless she does not say anything except this is not our responsibility. Be aware of the salesperson, *************************** as well! The guy will come to your house drin... read more
Business response:
****************,We are sorry to hear you are unhappy with your current concrete work. As mentioned in previous conversations, our responsibility was the sunroom itself. The concrete work was provided by a contractor that you hired independently from us. The correct drawings were provided along with the specs of the room and the responsibility was then transferred to the contractor you hired to fulfill the concrete work. We are sorry your are unhappy with the outcome of their work but this is an issue that needs to be taken ... read more
Never ever use Great Day Improvements. They have to be the worst that I have ever delt with. The work crews know nothing, they send one crew out to fix what another crew did and they send another crew to tear out what that crew did and then you get the same crew back. You will never get it finished like it was promised. And you will never talk with the sales person again. They should not even be in business!!!!!
Business response:
********************,We are sorry to hear you are frustrated. According to our records, your room is fully complete and we had someone out to do a final walk through to make sure you were happy and you stated you were. We have you down for signing off on your last payment on 1/6/22. We hope you enjoy your new room for many years to come.Thank you The Great Day Improvements Team
The worst people Ive ever dealt with we signed a contract to get our patio enclosure done and its 2022 we sign our contract ************************************************* theyve been messing around with us for that long I am so disappointed I would never recommend them to anyone
Business response:
Dear ******************, We sincerely apologize for the delays with your glass. Please know that we are doing everything we can to get your glass units remade and shipped to your location for installation. While it is no excuse, the delays have been caused by everything from manufacturing machinery failure to labor shortages to logistics issues. Most due to COVID, but others simply terrible timing. We are not unique in these issues as nearly every industry in the country has been impacted by similar circumstances. You are a ... read more
We have been dealing with great day improvements and patio enclosures since May of this year. Our project has yet to be completed and it is December 31. One problem after another keeps arising preventing them from completing the project. This is the 3rd time theyve measured wrong and delayed completion. I would NEVER recommend these companies.
Business response:
We understand your frustration and we apologize. We assure you that we are urgently doing our best to address all of your concerns in as timely as possible. We admittedly have had some difficulty completing the work on your project due to several complications. Some difficulties with manufacturing resulted in the incorrect sized pieces you mentioned. We are also facing material shortages, resulting in some manufacturing delays. On top of this, we experienced some turn-over in personnel during this time resulting in some erro... read more
My experience with great day was not so great. Excuses and delays for putting up two screen walls with a sliding door on an existing deck with a roof turned into an extremely frustrating experience. The work started on November 2, 2021 and was not completed until December 9, 2021. I could go through all of the times I sent emails and made calls during this time to get answers and get the work completed but it wouldn't make up for the inconvenience and time that this company cost me. I would have rated this company a one if i... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I would not recommend this company. Salesman didn't listen nor make note of where the new steps were to be located. When I stopped the installers in order to verify the correct location of the steps with the salesman, he sent back a lame "virtual" picture which had the temporary steps shown in the original position from the original consultation. I'm assuming to cover his ***. The original steps were temporary, they were not attached to the porch in any way, and the salesman was aware of this and did not note that in the ord... read more
Business response:
***************,We are sorry to hear you are unhappy with your project and we would like to possibly provide some clarity. There was some discrepancy between what you agreed upon in your contract and the expectations you have mentioned in this complaint. Originally your project was sold as all doors. When we informed you that all door units would require a landing and steps on all sides of the existing raised patio slab, you decided to change the scope to what is currently installed. The contract that you signed states that ... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,243 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open on Monday at 8:00 a.m.