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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I worked with them to have a screened in porch installed. It seemed very nice up front, they were communicative about delays and project updates, but everything fell apart at installation. Some of the screens came in dented and damaged, the door slams shut, and part of the porch is still uninstalled! I was told they would be back in a few days to finish installation, but they never came back. It's been a few weeks now. I've called half a dozen times. I go to voicemail and they never call me back.Also, we did research on the ... read more
Business response:
Mr. ****Thank you for reaching out and we are sorry that your experience has been less than what we would expect. According to our records we have scheduled a Install Supervisor to come visit this Friday 7/9 to discuss and address all of your concerns. We hope this will get your project back on track and alleviate any of your concerns.- The ***************************
Worst experience ever! Paid upfront in full still the project is not correct or even completed!
Business response:
Mrs. *****, We are sorry you feel frustrated regarding your project. According to our records, someone spoke at length with you about the project on 5/21/21. The resolution that was reached was that we will remove the Electrical portion of the contract, refund that portion of the contract, and not install the room extension. We have someone that is scheduled to go out today (6/14) to look at a small leak issue with the roof. We are currently waiting on you to return the signed change order. Below I will highlight a few of th... read more
Received less than 24 hour notification for my installation appointment and also less than 24 hours for my follow up screen repair.
Business response:
Mr. *****, We do apologize for the short notice for your appointments. We strive to provide as much notice as possible for our customers but sometimes this happens. Like many other businesses right now, we are struggling with labor and availability. In efforts to not delay appointments any further than necessary, we are fitting people in where we can. We sincerely hope your appointment and screen repair went well and we appreciate you choosing Great Day Improvements.
I started this in February 2021 and I must say ******* (my sales rep) was amazing being the reason I went with this company. I decided in March to make some upgrades. I kept calling Irish to pay way before my payments were due and they kept taking the ***** amounts from my account. I called several times to remediate this but no one would call back. I said to them repeatedly this doesnt include my upgrades. So when they came to install they still havent included my upgrades. They Brought out the wrong pieces, **** unprofessi... read more
Business response:
Mrs. *****, We sincerely apologize for the any issues that may have arose with you project. According to our records, all of your correct materials have been ordered and you requested to wait until all materials are delivered before continuing work. Just to make sure all issues are addressed, we will get someone to do a site review and follow up with you. As far as your request for communication with customer service, rest assured that once someone contacts you concerning the site review they will provide you a point of cont... read more
What a racket, they get your money then never follow up with you when you have a problem. I left so many voice mails, emails, and messages with a live person and never got the problem resolved. I gave up and had to pay another company to come in and fix my problem. Ridiculous. Do not do business with this company if you value good customer service.
Business response:
*****************************,We hate to hear that you are having issues making contact with someone regarding your concerns. Although it is no excuse, many of our branches are working short staffed at this time like many other companies. Someone from your local branch attempted to reach out to you when this review was posted. We do hope that we have been able to address all of your concerns. Thank you for reaching out and for your patience.- The Great Day Improvements Team
Worst company I’ve ever had to deal with! Took a couple of years to finally fix a leak. I have a gap about 1 1/2” wide between the room and soffit that they have put caulking in but because the space is too wide the caulking doesn’t hold. The clips that hold the vertical blinds that they installed keep breaking, even though this problem started right after the install, because it’s been over a year they say that the warranty is up.
Business response:
Dear ********************,We sincerely apologize for the issues you've experienced. It is our understanding that our operations staff reached out to you yesterday and have scheduled a crew come to your home today to give you the replacement clips and installation tool and look at the soffit. Thank you for your patience.Sincerely,The Patio Enclosures Team
We had a terrible experience with Great Day Improvements. We were suppose to get our patio doors installed on May 3rd, 2021, but they called us to let us know that their trailer was stolen from their warehouse. This trailer had our install materials in it. They don't have security cameras setup at this location. I called my sales rep immediately and he said that the company will reach out to me shortly to update us on the situation and what they would do for us from that point on. Not once did they tried contacting us. Conce... read more
Business response:
Mr. **, We are sorry to hear you are frustrated. It was extremely unfortunate that the trailer we had loaded with the custom materials for your room was stolen from our facility and we had to reorder everything for your project, missing your initial installation date. However, with any type of theft, our team had to document everything for the authorities as well as our company. That process took some time. However, we have reordered all the custom made components and are tentatively set for installation next week. Thank you... read more
We had a terrible experience with Great Day Home improvements. Stanek windows and screens not the same quality they used to be. Installers were inexperienced, didn't wear masks, damaged siding and woodwork. Poor communication for follow up. Would never recommend and we had an excellent experience in the past. Poor follow up from upper management. Lack of return calls. Don't pay in full before project. You'll never get money back.
Business response:
Dear Ms. *******, We sincerely apologize for the issues with your project. This is not the type of experience we want our customers to have. This past year has been particularly challenging from a staffing perspective - an issue that most companies are facing, not just ours. We are taking the necessary steps to make improvements in this arena. It is our understanding that all of your issues have been addressed with the exception of a quarter round installation which our service technician will be scheduling in the coming day... read more
Do not walk but run away from this company. I'm 7 months in a contract that reads the work will be done in 2 to 4 weeks. Had to hire and pay out of my pocket to get their leaking roof fixed after leaking for 4 months. They will not answer my phone calls or text to pay this bill or even finish the job. 2 people who used to work for them quit and told me this company does shady deals and they are sorry they got me involved with them.
Business response:
Dear Mr. ********, We sincerely apologize for the issues you've had with your project. This is not the type of experience we want our customers to have. Talented, reliable labor has been very hard to come by but we are making progress and addressing the issues. We know you had your roof repaired and are prepared to reimburse you for it. Please submit the invoice to us so we can process payment. Thank you for your patience. We will make it right. Sincerely, Great Day Improvements
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.