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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would never recommend this company. The wrong materials were ordered twice! Finally got the installation done after 5 months. The south wall has a sliding glass door that is level but not plumb. The door is visibly crooked. I just spoke to Jim, the regional manager. He said that the wall cannot be plumb because the patio floor slopes by an inch. Cant shim it on the right side and that is how all walls are built. Very dissatisfied with this project.
Business response:
*****************, We are sorry to hear you are dissatisfied. Our rooms are built square to assure stability and the longevity of the room. The area your room was placed was a difficult one and we did our very best to get everything plumb and squared up as possible. This included trips to your home to make as many adjustments as the framework would allow. Sadly with older homes this is an issue due to things being on a slope or uneven. We assure you that we have done all that we can to fit a square room in to an opening that... read more
Frustrating experience with a non-responsive contractor. Do not agree to the financing arrangement under any circumstance. It allows this irresponsible contractor to billan incomplete job. We have an incomplete job where they have billed 100% of the job. Started the install in August and we have been getting excuses since then (it is now November). The excuses have been staff sick, staff retired, etc... Because they have nothing left to bill, they are clearly ignoring this account. Have not delivered the HVACunit, are suppos... read more
Business response:
****************,It is accurate that we have not completed the entire project and we apologize for the delay. We expect to receive the HVACunit on 11/24. We had ancillary work to remove an existing window in the house exterior wall and replace with an entry door. That and the hvac are the only items incomplete. We have had considerable staffing issues that have prevented us from being able to complete that phase as quickly as we would have liked. We did commit to pouring a concrete step that was not part of the original scop... read more
We spent almost 20,000 on windows bay and double hung. Also a patio door. They all were Stanek. I can't even get Great Day to respond to my calls for service. Left multiple voice mails with their service dept.
Business response:
******************,We apologize for the delay you encountered with our service department. Many of our locations are facing short staffing but we are doing our very best to get back to everyone as quick as possible to get them on the schedule for service. We will forward your concerns to your local branch. Thank you for reaching out. We use every review as a way to improve our customer experience. - The Great Day ImprovementsTeam
Firstly, I am a licensed structural engineer and work with contractors daily on a range of projects. GDI/Patio Enclosures is without a doubt the worst Ive come across in my personal & professional life. In general, they do not understand how their products work or how to interpret their own engineered plans. They also provide absolutely no visible oversight to their subcontractors or on staff builders - a likely consequence of being horrendous communicators.My personal experience with GDI was that from the get go, I had to f... read more
Business response:
**************,We sincerely apologize for the issues with your project. This is not the type of experience we strive to create for our customers, nor is this normal. As a company we complete thousands of projects just like yours each year without incident. We are sorry your project went sideways. We do have a process for vetting and training our internal installation and subcontractor crews and are looking into how/why the issues occurred with your project so we can put better processes in place to ensure it doesnt happen ag... read more
Absolutely do not trust your home or your money to these people. All work was done at the very brink of or beyond the contracted time. While the salesman indicated that work generally started and finished much earlier than the safety timeframes built into the contract, I know to expect that salesmen make any pitch that sounds good at the moment whether it is reality or not. Over two months (7/22) after signing the contract on 5/12 for an enclosure of the front porch, demolition was done and the two short walls alongside the ... read more
Business response:
Mrs. ****** are sorry that we were unable to provide you with the 5-star experience that we strive to provide all of our customers. We did in fact have a number of issues on your job but we did our very best to tackle those issues as quickly as possible once they arose. As a company we complete thousands of projects just like yours each year without incident. We are sorry your project went sideways. Due to circumstances out of our control, we encountered material back order issues. These take several weeks to work through an... read more
Great Day Improvements is a company that stays afloat by writing contracts and collecting a down payment up front. Then they start slacking off. They don't show up when they say they will and they don't call to let you know they're not showing up. I guess they expect us to leave our doors and gates unlocked every day just in case they decide to show up. They do just enough to try and keep the customer quiet. We've been told by several employees that they don't have enough help yet they continue to write up contracts. There's... read more
Business response:
***************,We are so sorry your project took longer than expected to complete. Many issues have arisen the past year due to supply-chain & labor shortages, as well as staffing new locations. Many of these things have led to delays, staffing changes, and at times miscommunications. We are happy to hear that you are happy with your completed room but regret that your process was not what we have liked it to be. Thank you for reaching out. We use every review as a way to improve our customer experience.- The **************... read more
After arranging terms on June 24th 2021 to convert my screened in porch to a 3 season sun room, work was scheduled to start Aug 17, 2021 and was told a crew would arrive between 10 AM and 12 PM. A crew arrived with the materials at 6 PM on the 17th. The next day, the 18th, the crew arrived. This contracted crew determined there were many problems with materials supplied and there was a possibility the design measurements were incorrectly taken. When a more experienced crew arrived the next day, most of the problems turned ou... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year due to Covid, supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and at times miscommunications. We are happy to hear that you are happy with your completed room but regret that your process was not what we have liked it to be. Thank you for reaching out. We use every review as a way to improve our customer experience.- The... read more
We ordered a 10x12 screened porch on 8/11/2020 to be added to our patio. The job was to be completed no later that 12/14/2020 according to the contract. We finally have the completed porch on 9/10/2021. The communication was extremely poor throughout this ordeal. We have had two houses built during our marriage which were no where near as stressful as this small screened porch. There were promises, half truths, lack of communication, the employees not knowing what was what when they would out. We had to pay $1500. For additi... read more
Business response:
Mr. and Mrs. ****** have been attempting to resolve this issue with you but will reach out again to discuss it further. We have asked several times for you to send us the concrete invoice and we would calculate the additional footage and in the name of good customer service refund her that amount. At this time you have refused to do this. As a company, we are unable to provide a refund based purely on word of mouth. We would love to make this right if you will allow us to. Please provide your local branch with the invoice fo... read more
This company squirted Stanek Windows and is NOT honoring the Lifetime Warranty that came with purchase of windows!!! Very unhappy
Business response:
*******************,In 2013 Great Day Improvements acquired the assets of Stanek Vinyl Windows Corp. after the company stopped doing business. Great Day Improvements is neither related to nor the successor of Stanek Vinyl Windows, Corp. and has no obligations under any warranties that Stanek Vinyl Windows, Corp. may have offered customers who purchased from it. Any customers who purchased windows from Stanek Vinyl Windows, Corp. were without a warranty once that company stopped doing business. However, Great Day Improvements... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,410 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.