This profile has been claimed by the business owner or representative.
Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We contracted for a 12x13 4-season room in September, 2020. After many delays, it was finished 7 months later. The foreman, Tim was on sight only twice. Communication was rare. Craftmanship was shoddy and we invested our own time to correct their mistakes. It was a horrendous experience and I would NOT recommend them for any project.
Business response:
Dear *****, We are sorry to hear of your poor experience. We strive to delight our customers, not disappoint them. It is our understanding that the Regional Manager for your area has contacted you and will be conducting a site inspection next week to address any concerns you may have. Thank you, Great Day Improvements
Ordered 7.6k of sun room sliding glass doors. Installation started with demolition of my existing glass doors April 2, 2021. Did not have all the parts, hung up a canvas, and it will be April 27th before they come back (maybe). Apparently no quality control for shipping, and no common sense for demolishing a perfectly good (old) sliding glass barrier if installation could not be completed for a month. Will update if sooner or later.
Business response:
Dear Mr. ******, We sincerely apologize for the hiccup. You are right, we should not have torn out the existing glass barrier until we had all the parts. The error has been addressed with the crew and corrective actions put in place. The parts delay is due to a key piece of machinery in our factory that went down unexpectedly. We have our teams diligently working to get the issue fixed so we can produce the necessary parts for your project. We will get this corrected as soon as possible. Thank you for your patience.
I would never refer anyone to this company. They still have not finished our patio enclosure after ordering in early November and the limited work they have done is not acceptable. They don’t have the correct materials, had to measure 3 times, and don’t communicate when they don’t show up. However, they’ve called several times wanting their final payment. I feel like we’ve been pretty patient but I wish I had read their reviews before ordering from them.
Business response:
Dear *****, We are very sorry to hear you are have not had a good experience. We are working through staffing challenges in this location and sincerely apologize for the issues. Our Regional Installation Supervisor is on it and will be reaching out to you to get everything taken care of. Again, we apologize for the delay and hiccups. Sincerely, Great Day Improvements
The initial process was smooth. The sales person was very helpful and the design was great. The process of getting my permits with HOA was very quick and easy with their help. We began this in August 2020 and it was supposed to be completed in 10 weeks. They were still working on it in January 2021. The initial (first) installer was inexperienced and the measurements were off; because the glass is manufactured and they receive shipments once every 4 weeks, this led to multiple delays. In February, when they finally called to... read more
Business response:
Dear Ms. ****, We sincerely apologize for the delays and hiccups with your project and that the manager did not call you back. For your troubles, we did provide you with a sizeable gift card as a gesture of customer goodwill. We earnestly strive to complete our customer’s projects within the estimated timeframe, but unforeseen circumstances do occur, which is why our contracts state approximate completion date. Although your project took longer than anticipated to complete, we do hope you are happy with the overall quality a... read more
********* ** area ,I have been patient and very understanding, but this has gotten ridiculous..Since the first of June 2020, we have been going through this long and drawn out process to get a sunroom installed. It's almost mid March (2021) still no COMPLETED sunroom. I'm understanding about the ice storm, the pandemic but this timing now is beyond unacceptable. At the end of Jan (2021) some contractors came out to start the process and after tearing down my over 10ft high deck, they ran out of material and had to re-order. ... read more
Business response:
Dear Ms. ******, We sincerely apologize for the delays with your project. There certainly have been several unforeseen challenges that have added to the normal time it takes to complete a project. It is our understanding that the crew is back out there this week to finish up the installation. Thank you for your patience and understanding. Sincerely, Great Day Improvements
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.