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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First, the regional office has been very nice, and I can't say anything negative about any of them, and I am a bit reluctant to say anything. I thought the push to get us to sign on the bottom line was a bit strong, but that's business, I guess. I think, overall, the representatives tried hard.However, there were delays and things didn't fit correctly. The prefab work from the factory was not what the contractor needed to assemble the room and it wasn't all there at the same time. Stuff had to be re-ordered, which took anoth... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many issues have arisen the past year including supply-chain & labor shortages, as well as exponential growth within our company. Many of these things have led to delays, staffing changes, and longer wait times. We regret that your project was not completed with the care and quality that we pride ourselves in providing. - The Great Day Improvements Team
This is a review for the ******, ** operations of Patio Enclosures. In August 2021 they started installation of a 20' glass wall with sliding doors in our patio. Was told this would be a 2 day installation at most. It's now April of 2022 (8+ months) and still not complete. First they sent the wrong parts and installation was incomplete. We were left with an unusable patio for months. Follow-up attempts resulted in us getting passed around from one person to another. Nobody had any clue were the correct parts were and who was... read more
Business response:
Mr. ****** do admit there has been some issues with the glass in your project. According to our records, last time we spoke about the glass, you expressed that you do not trust that we can get his glass made correctly. We asked how you would like to move forward and you expressed you would like to get the glass from somewhere else. We agreed to have the glass sourced locally. You were quoted an ETA of approximately 4 weeks but as it is not our company, that was just a guess. I now have an expected delivery of the new glass i... read more
11 month wait for 1 window!!!! Every excuse in the book!!!!
Business response:
*********************,We apologize for the delay you experienced during your project. Many delays have been out of our hands but we have agreed to provide you compensation for your experience. Thank you for allowing us to address your concerns. - The Great Day Improvements Team
Signed the contract on September 14, ********************************************************************** 18 weeks (by January 18, 2022). On September 14, 2021 one-third of the project cost was paid. On September 24, 2021, final measurements were taken for the construction of the solarium. On November 12, 2021, we received one CAD drawing and one shop drawing of the solarium. On February 11, 2022, the building permits were pulled for the project. On February 24, 2022 *************************, Operations Supervisor called ... read more
Business response:
******************, We apologize that your project is taking a bit longer to complete but our contracts do state an approximate installation date as there are a number of items that impact that timeline beyond our control. Everything we do is custom for your home specifically and as outlined in your contract, we require payments at various stages of the project. There is a down payment at the time of signing, payment due when we begin to custom manufacture your room, a payment at the start of installation and a payment at su... read more
The 1 star is just so the site allows me to leave a review. There should be no star at all for this review.They built our solarium 4 years ago. From the time they demolished our existing deck to finishing the project, we've had issues with them. Our solarium has been leaking from the start! They came twice at the beginning but the issue was not addressed. Emailed them 2 years ago, no reply. Got a call last month after leaving a review on their website and told them I was filling a complaint with BBB. Got a call 2 days later ... read more
Business response:
*********************,Thank you for reaching out. According to our records, we had a technician out on 3/18 and he wasnt able to finish. A follow up was to be scheduled and due to staffing restrictions, this was missed. Someone from your local branch should have reached out and apologized for the oversight. We are schedule to return on 4/05. We have not scheduled anything else for the service tech that day so he can stay as long as needed. Thank you for your patience.
I do not recommend this company to anyone. Very unprofessional no communication skills and took 11 months to enclose a porch. I didn't want to leave a star rating but it is required the one I am giving is not deserved Kathy
Business response:
Mr. and ***********************,We acknowledge that your project hit a few snags but at the point of completion you reported to us that you were happy with the installation and that our installers were "outstanding". We do apologize for the delays in your project but we did our very best to leave you with a room that you love. We hope that this is the case.- The Great Day Improvements Team
We've spent over $50k with Great Day Improvements and were required to pay the last payment even though we still don't have a gutter on it. We keep getting told it'll eventually come but I didn't like the fact they made us pay without finishing the work. I'm not hopeful we'll see our gutter. I know it's a small thing, but I paid way too much money for not to get what I paid for.
Business response:
*****************,We do apologize for the delay in the final portion of your room. Supply chain issues have impacted many companies like ours across the country. We assure you that we are determined to complete your room to your full expectations. Thank you for reaching out and thank you for your patience.- The Patio Enclosures Team
I got my sunroom installed by Patio Enclosures of ****** ****. All I can say is Patio Enclosures is not a good business to deal with. They sent a subcontractor to setup my sunroom. Water got into my sub-floor less than one week later. The work quality is extremely POOR and their customer service is VERY BAD. I got water leaking from the roof last week. I called them and they said they don't have anyone to send to my resident to fixes the water leak until Friday this week. With more rain in my areas this week and I don't know... read more
Business response:
****************, We are sorry to hear you are dissatisfied. We would like to shed some light and clarity your project and what has occurred. We were originally called on 2/17 and notified your room was leaking. A representative returned your call on 2/17 and set up service for 2/22. On 2/22 it was raining and we could not provide service to anyone that day We called right away on 2/22 to inform you of this and reschedule your service for 2/25. On 2/25 a member of our team visited your home and located a leak that was then c... read more
Disappointing. We bought our patio enclosure last summer after experiencing a awful 2021 February freeze and grid debacle in *****. We were told this offered a means to have a water, weather tight means to protect our plants and add more space to our home.It took two months for it to come. After being installed we were advised several parts were outstanding and would be ordered. We have had four rain events since then. We called to have a repair person who came four times and every single time it leaks considerably, even aft... read more
Business response:
***************,Someone will be in contact with you right away to schedule a service to repair your leaks. Thank you for reaching out.- The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,243 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open on Monday at 8:00 a.m.