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Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We had the unfortunate experience of being seated next to a large group that was incredibly LOUD and obnoxious, and the restaurant made no effort to settle them down. Very off-putting.
Business response:
We're very sorry your meal was disrupted by a loud group and that you felt staff did not intervene. That must have been frustrating. We appreciate you sharing this feedback—it helps us understand guest experiences. If you'd like to provide more details, please contact the restaurant; we welcome the chance to hear from you.
I almost always get the salmon salad. It was poorly prepared this time. Almost no dressing on it, literally only found one pecan on it. Barely any crispy straws. Very small pieces of zucchini bread. Salmon was overcooked. They did take it off our bill without us asking. That was nice of them. Server was great. Husbands pasta was good.
Business response:
Thank you for letting us know. We are sorry the salmon salad missed the mark — underdressed, sparse toppings, overcooked salmon, and the small zucchini bread pieces are disappointing. We are glad your husband enjoyed his pasta and that the server took care of the bill. Thank you for the honest feedback.
Food came out cold. Beer glass sat empty for awhile and I was sitting at the bar. A strange person was going around talking to customers and we were told he had been there for 6 hrs. Don’t know why that happened.
Business response:
Thank you for taking the time to share your visit. We are very sorry that your food arrived cold, your beer glass sat empty while you were at the bar, and that another person made you uncomfortable. That is not the experience we want for guests. If you would like to share more details about the visit, please contact the restaurant so we can better understand what happened.
I had chicken marsala and the chicken patties were the frozen kind that you buy that’s had the life beat out of them and fake ground marks on them not impressed with the chicken patties
Business response:
We're sorry the chicken marsala did not meet your expectations. We appreciate you pointing out that the patties felt processed and showed fake markings; that specific feedback helps us understand how dishes are coming across. Thank you for sharing your experience, and we hope you will consider visiting us again.
First I want to say that our server was excellent. She went above and beyond to try to make our experience great. The food was OK at best. I did not like our booth. I felt very shoved into the corner. We were there to celebrate Christmas and have lunch together as a family. I ordered the short ribs. They were OK but just completely smothered in sauce and the mashed potatoes were way over whipped and my green beans were covered in sauce from the short ribs just not a very enjoyable meal. My mom ordered the same thing hers was... read more
Business response:
We're glad our server went above and beyond, and we're sorry your family Christmas lunch did not meet expectations. Thank you for describing the over-sauced short ribs, over-whipped mashed potatoes, green beans with sauce, tough filet, uncomfortable booth, and the incorrect carryout. We appreciate you sharing these details and your honest feedback.
Very disappointed. Made a reservation for the Polar Lodge. Was taken to a seat in the dining area. When I told them our reservation was for the pop up bar they said they closed it due to wind. We were seated next to the polar lodge and watched as people were continuously seated in the Polar Lodge. When we told the server he apologized but did not offer to move us in to the pop up bar area. This was the entire reason we went there. The whole situation was handled poorly.
Business response:
We are very sorry your Polar Lodge reservation did not go as expected. We understand how frustrating it is to be seated in the dining room after being told the pop up bar was closed due to wind, and then see others seated there. That poor handling is unacceptable, and we appreciate you sharing this. If you would like to discuss your visit further, please contact us directly.
Service was not very tentative with us and took an hour to get a dinner order started and left appetizer plates on table when we got our dinner food.
Business response:
We're sorry to hear about your visit. Waiting an hour to get your dinner started and finding appetizer plates left on the table is unacceptable, and we appreciate you sharing this. Thank you for the feedback. We hope you'll consider returning so you can experience a more attentive meal.
If you were gonna put us on the patio and not tell us that there are dogs wandering around, that is inappropriate. My dining experience shouldn’t have to include sitting next to a big furry dog that wants attention.
Business response:
We're sorry your meal was disrupted by a dog on the patio. Our outdoor seating is pet-friendly, but we understand that is not comfortable for everyone. Thank you for sharing this feedback. If you visit again, you can call ahead and request an indoor table to avoid patio seating.
We usually love it but not this time. Waitress not as friendly or accommodating . Food not good
Business response:
Hello Michelle, We're sorry to hear that your recent visit to Grindstone on the Monon didn't meet your expectations. We strive to provide friendly and exceptional service to all our guests and it seems we fell short this time. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,881 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is open now. It will close at 9:00 p.m.