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Grindstone on the Monon
- Restaurants
- Westfield, IN
About this business
Location details
17470 Wheeler Rd, Westfield, IN, 46074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Bad vibes. No kids menus. Too many mashed potatoes.
Business response:
Thank you for providing your feedback and letting us know about this issue, Fredthecricket. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Sorry we temporarily ran out of kids menus. If you would like to go into more depth about the "bad vibes", please contact me directly at dan@grindstoneonthemonon.com. Dan, GM
Busy night at this place. It's never a good start to a dinner when you have to ask the host if anyone has been assigned to your table as no one acknowledged us for about 10 minutes. Turns out our waiter passed by multiple times but never said a word until the host asked him to serve us. We dined for my husband's birthday, and that was not acknowledged at all other than for him to be told the dessert he ordered was not available as they ran out of ice cream. Not much of a birthday. The food was okay, but we've eaten there bef... read more
Business response:
Hi, Carolc. We are sorry to hear about your experience, but we thank you for sharing this with us. Please email me directly at dan@grindstoneonthemonon.com, so I can see what I can do to get you and your husband back in, and treat you to a proper dining experience. Dan, GM
My husband and I spent an evening here for our date night that we rarely get. My husbands steak was nasty, his Mac n cheese dry, and my food was also mediocre but nothing to really complain about besides being cold. We were saddened to spend $100 on not good food.
Business response:
Hi, Opentable. We are sorry to hear about your experience, but we thank you for sharing this with us. Please feel free to contact me directly at dan@grindstoneonthemonon, so I can try to make up for your experience. Dan, GM
Made a reservation earlier in the day. Arrived on-time, table not available as reserved. Waited more than an hour for the food which arrived cold. So loud, we couldn't hold a normal conversation. Quite disappointing overall.
Business response:
Hi, Jacquelinel. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please contact me directly at dan@grindstoneonthemonon.com.
The atmosphere was nice, but the food was less than stellar. The experience was fine at first; server was friendly and food came out quickly. I ordered chicken tenders, most of them were warm but one was definitely not (like maybe it wasn’t cooked with the rest of them). None of them tasted very good. The breading seemed like it was overcooked on all of them. The fries were warm, but again, just didn’t taste very good. The server was friendly but never came back to check on us after our food was delivered, only returned to b... read more
Business response:
We appreciate your feedback, Murmur. Don't hesitate to reach out to me at dan@grindstoneonthemonon.com or info@grindstoneonthemonon.com if you have additional details regarding your experience. We would love the chance to resolve any issues. Being that this was your first visit, I would love to get you back in here and give you a better experience.
I ordered prime rib but received a burnt rib eye instead. The waitress said they were out of prime rib and substituted a rib eye without even informing me. They offered to replace the meal with something of my choice, however the replacement meal didn't arrive until the rest of our table had finished. No offer to comp the meal until I talked to the manager. Noise level was so loud you could hardly hear from our friends across the table. I cannot recommend this restaurant.
Business response:
Hi, Cincydiner21. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (317) 763-1100. If you would provide your mailing address, I would like to send you a $50 gift card, so you can enjoy some food on us. You can contact me directly at dan@grindstoneonthemonon.com. Dan Kahle, General Manager
The service was not good. Our waitress was not very into serving us. I believe it was because we are black. We was seated near a cramp corner. We was never made to feel welcome. Far as the food goes it was not that good at all. The wings was ok but my steak tacos was not good at all. All in all I will personally never eat there again.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (317) 763-1100 and we'd be happy to help you out. Cheers, Grindstone on the Monon
The waitress wasn’t on it at all. I don’t want to be mean but she was really bad. We ordered and she came back to say they were out of something and then when we ordered sandwich instead she literally brought it out along with some salads that we ordered as sides. So that food sat on the table literally for almost 20 minutes before everyone else’s food came out. Please note, when the sandwich was delivered to the table we asked for ketchup…when the other food was delivered we asked again for ketchup and also salt. Then we ha... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (317) 763-1100 and we'd be happy to help you out. Cheers, Grindstone on the Monon
The server recognized a member of our party, after that she catered to them only. My sweet tea was never sweet. The table wasn't correct and we had to move even though I made reservations ahead and specifically requested a table. The waitress was inattentive and kept reaching across our plates. I wasn't impressed! I expected so much more than we got and it just isn't what we expected from an establishment of this kind. The front people were very kind and attentive. They moved us once we complained about the booth they sat us... read more
Business response:
Hey Ann, I'm terribly sorry about your experience! We set a high standard for ourselves. Can you shoot me an email at bfogelsong@clancysinc.com - I would like to find out who your server was and address the issues on service. We make mistakes from time to time but I always try my best to correct them. Thanks, Blake Fogelsong, Owner
Frequently asked questions about Grindstone on the Monon
How is Grindstone on the Monon rated?
Grindstone on the Monon has a 4.5 star rating with 4,602 reviews.
When is Grindstone on the Monon open?
Grindstone on the Monon is closed now. It will open at 11:00 a.m.