This profile has been claimed by the business owner or representative.
Groove Toyota
- Auto Repair
- Englewood, CO
About this business
Location details
5460 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"I purchased my Toyota through the internet sales..." I purchased my Toyota through the internet sales department and Mark Johnson. I received up front great pricing and made an appointment for later in the week. When I arrived the vehicle was washed and up front waiting for me. I received the price I was told and had a great experience. I highly recommend doing the same thing.
"My husband and I enjoyed the sales process, as much as..." My husband and I enjoyed the sales process, as much as one can. CJ was very friendly, knowledgeable, and helpful. Once we got the car home, we discovered it had been in an accident that wasn't listed on the Car Fax. We contacted CJ who escalated the issue to the sales manager, Brook Peterson. He responded quickly and offered a resolution that my husband I were happy with. We got the vehicle inspected by a private company and Groove reimbursed us for the inspection a... read more
"The price of our vehicle was okay, but don't let lower..." The price of our vehicle was okay, but don't let lower prices fool you! During the financing we were strong armed by the finance director- but we endured the beating for the lower price. After we finished the financing we learned that there was only one key for the vehicle and if we wanted another it would cost us another $200- in return for our complaining they gave us a free oil change- thanks! Since then we've tried to use some of the extra features that we were ... read more
When I bought the vehicle, Josh Reid, and Luis Geraldo sold me a contract for key replacement since my vehicle didn't come with a spare key they made it sound like it was easy to get a spare key anytime for 5 years if I ever lose my keys in still having trouble getting a key made. 2nd I told them my 4whell drive doesn't engage, and my suspension is shot. They said there was nothing they could do. So I'm stuck with an image vehicle that partially works. They said they put new j in l speakers in the vehicle before I bought it,... read more
Business response:
Thank you for your feedback. We’re unable to locate your purchase based on this review alone. Please reach out to our Sales Manager, Luis at lgiraldo@groovetoyota.com with your name and vehicle information so we can review the details and assist further.
At dealership for 3 hours. Already had a deposit and ready to purchase after visiting earlier in the week. We were initially told accessories were not removable from vehicle and when we said we’d sign without any accessories, they were magically able to take them off. Had financing through my credit union and asked to not have credit pulled again. Requested was ignored and they pulled credit again without our knowledge and had us financed through Wells Fargo. Which means they financed internally instead of our requested cred... read more
I was very pleased during the purchase process. But as soon as I signed the salesman didn’t care. Didn’t go over the features on the truck or anything. I reached out to dealer multiple times for assistance and keep getting passed around. They have addressed a few of the concerns but unfortunately not all of them. The customer service at the dealership is horrible. I wish I would have bought somewhere else.
Buyer beware! !! If you are buying a used car, I would not recommend Groove. I purchased a vehicle from them and then took it to my mechanic that I have been with for over 10 years. To find out the vehicle needed between $6000.00 to $8000.00 worth of work done to it. Groove's pre-inspection missed a lot things that needed repaired. I ended up returning the vehicle within their 4day/200mile return period, and the sale was cancelled. It was very stressful. Additionally, the 1st vehicle I looked at was blowing out white exhaust... read more
Groove Toyota will charge you for services you decline and won't provide proof that the services were performed on your car. These are predatory practices; please keep away anyone vulnerable
Do not purchase from Grove Toyota off you want a smooth transaction. I am currently still dealing with what should have been a very easy lease buyout. Instead, I have been unable to register my car. According to the DMV, Groove Toyota put the title in their name instead of mine, voiding my current tags and plates. Rather than process a lease buyout, they sold themselves the car, then resold it to me. Sounds incredibly shady, right? I am now driving around in a car that I’m paying for, but doesn’t belong to me. Alan Harrison ... read more
Frequently asked questions about Groove Toyota
How is Groove Toyota rated?
Groove Toyota has a 4.5 star rating with 6,574 reviews.
When is Groove Toyota open?
Groove Toyota is closed now. It will open at 9:00 a.m.