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Groove Toyota
- Auto Repair
- Englewood, CO
About this business
Location details
5460 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
BAIT AND SWITCH! Don’t trust what is told to you when working a deal for a new Toyota! Expect to get no great feeling about this place. But DO expect to have them try to take advantage of you! And DO expect poor customer service by not holding to their promises, also NOT showing you all the features on your new car! DON’t expect a follow up contact after the deal! DON’t expect any updates or communication. I SHOULD HAVE KNOWN, THEY ARE THE STEREOTYPICAL CAR DEALER! BE CAREFUL!
Business response:
I am very sorry for your experience. We have resources to address customer concerns after sale, and I am sorry that did not happen here. Please call Chad Leach at 303.789.6535 to discuss your concerns. I would like to resolve things for you.
Booked an appointment with the automated system on Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find me in the system. He said no problem took my name and phone number and said it would be about an hour. Received a text that my car was in for service if I had any questions and it gave me a phone number. I waited about an hour I saw that my car was being worked on. Check the window overlooking the bay and saw that my car was no... read more
Run away from this dealer! John Soto's word means nothing. When we put a deposit on a Camry, he repeatedly committed to delivery by the end of year. We asked what happened if they couldn't deliver by end of year? John responded "Oh don't worry. I PROMISE we'll refund your deposit." Called on 12/27 and again on 12/30, no car. I requested we cancel the reservation and his tone drastically changed, Jeckyll-and-Hyde-style and he became threatening. Told me "his manager" won't refund it and he wasn't sure he could even cancel the... read more
I have purchased several vehicles from this location in the past but I went to look for a vehicle last weekend for my daughter and the cars were super dirty. I guess no more cleaning of vehicles before putting them out for sale.
Business response:
I apologize for the experience. I will have our reconditioning department check in on this more often. We do try to get them cleaned regularly. We also have cars waiting to go through shop accessible to the public prior to reconditioning due to high demand. Please call Chad Leach at 303.789.6535 to discuss your concerns.
"The evening of Labor Day Monday I came into the showroom...." The evening of Labor Day Monday I came into the showroom. I was greeted by a young woman at the desk. I was looking to lease a RAV4 so I went to their to look at the cars. While I looked at the cars and eventually came back inside and sat on a chair.... not one salesperson acknowledged. I am disappointed. I feel neglected and marginalized. I do not recommend this establishment. My experience was not good.
Business response:
Phillip, I apologize for the poor experience. Please call Chad Leach at 303.789.6535.
"I have been hounded by this dealership wanting to buy my..." I have been hounded by this dealership wanting to buy my used Toyota. I thought I might as well see what i could get. Bad move. I was treated so disrespectfully by the individual that I met with. He was rude and dismissive. He acted like he was doing me a favor. Love my Toyota a s even like the service folks here. But I will NEVER deal with the sales team again.
Business response:
I am sorry to hear about your poor experience. Please call Chad Leach at 303.761.3222 XT: 214146 to discuss your concerns.
"Failure to complete stated service " Please note I was told by your service representative reference Express/084, R\O number 106225977/1 that he would have the spare tire replaced with the road hazard guaranteed tire and wheel and the spare replaced in the appropriate location and not just thrown in the back of my van. Since this was a tire purchased with a road hazard warranty from an authorized Toyota Dealer 2 month ago where I live in Lake Havasu City I assumed I would receive the appropriate consideration and follow up ... read more
"given the run around for a week" Manager was very apologetic. Sales: 1. told me the vehicle needed to be inspected. 2. Vehicle needed more time for inspection 3. I couldn't come see the car. 4. Told come down to test drive. 5. Emailed me that the vehicle had an issue and not to come as I was half way there. 6. Sold the car while the car was being worked on. 7. Was ted a week of my time.
"Service rip-off" do not frequent this joint; they forgot to put my oil cap back on after an oil change and I had no oil in the engine for one week; said I had a radiator leak; found antifreeze coolant all ove my garage floor; you cannot talk to any one in the service dept by phone, it's all chat; went back and they blew me off. this dealer is rotten. emmett leonard
Frequently asked questions about Groove Toyota
How is Groove Toyota rated?
Groove Toyota has a 4.5 star rating with 6,574 reviews.
When is Groove Toyota open?
Groove Toyota is closed now. It will open at 9:00 a.m.