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Herb Gordon Nissan
- Silver Spring, MD
About this business
Herb Gordon Nissan, a Nissan dealer in Nissan Silver Spring, Maryland was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Nissan cars, trucks, and SUVs. Our Silver Spring Nissan dealership is one of the premier Nissan dealers in Silver Spring, Maryland, and in the state of Maryland period. Our commitment to customer service is second to none. We offer one of the most comprehensive Nissan parts and Nissan service departments in the city of Silver Sp... read more
Location details
3131 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I would rent a plane and write it in the sky that Lynn's customer service status is above exceptional and below nothing!! The entire service team from greet to service to followup to getting the vehicle back was nothing but a perfect experience. I always know my car will be done up to my expectations or they will make sure I am 100% happy before I leave. Keep up the great work!!!!
Business response:
Good afternoon Jayson. In response to your review, I want to take the time to thank you for praising our dealership. Herb Gordon Nissan works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Jayson and have a great day!
Mr Ben’s persistence and drive to sell made these lease a success! Thanks ! I’m enjoying my new rogue and my family as well.
Business response:
Thank you for your encouraging review of Herb Gordon Nissan. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Herb Gordon Nissan.
I have found that dealing with your company has always been a comfortable and rewarding experience. I use the word comfortable because I have always found your employees to be polite, respectful and informative; rewarding because from the time of our purchase of the car (5 years ago) from Herb Gordon we have been more than satisfied with the service. What more can one ask???
Business response:
Good afternoon Hamilton! In response to your review, I want to take the time to thank you for praising Herb Gordon Nissan. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Hamilton and be sure to stop by soon!
I have my 2015 Nissan serviced at Herb Gordon and the team is always friendly, fair and informative. They stick to the service times scheduled and keep you informed of the work progress. They have a pleasant waiting area for guests.
Business response:
Good afternoon Colleen! Herb Gordon Nissan would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you Colleen, and be sure to visit us soon!
The workers and the service goes way and beyond to accommodate you on any issue or complaint you may have while waiting to have you vehicle service. I'll always recommend anyone to use Herb Gordon service department.
Business response:
Good afternoon! Thank you so much for your kind comments. Herb Gordon Nissan is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.
The OCS was recently replaced on my 2013 Pathfinder as a result of a Nissan recall. I recently noticed that with my wife as a passenger, the light which indicates that the passenger air bag would not deploy was always on. Testing revealed that a person whose weight was notably greater than my wife's 115 pounds would correctly cause the light to extinguish.. After checking several things, a "zero reset" was performed again. This action appears to have corrected the anomaly. Several dealership personnel were concerned about th... read more
Business response:
Thank you for taking the time to review us! Herb Gordon Nissan strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.
Our car buying process was easy and handled well. Bruce Kim was very professional and the knowledge he had on the Titan answered a lot for us.
Business response:
Thank you Wauken for taking the time to review us! Herb Gordon Nissan strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Wauken.
I AM VERY PROUD AND PLEASE WITH BOTH MY NISSAN MURANO AND NISSAN ALTIMA. I MUST SAY I AM PROUD TO BE PART OF THE NISSAN FAMILY THIS IS ONE FAMILY THAT I WOULD’T TRADE FOR ANYTHING IN THE WORLD THEY TAKE CARE OF YOU AND YOUR VECHICLE FROM THE MOMENT YOU WALK IN TO THE NISSAN HOME. THANK YOU WANDA
Business response:
Good afternoon Wanda! Thank you so much for your kind comments. Herb Gordon Nissan is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Wanda for the highly praised review.
I asked the dealership for routine tire replacement and to check a loose part that hangs over the right front tire. (It was hit by flying debris on the Washington D.C. beltway.) Thanks to Jarred Brown and his superb staff, several other flaws were discovered, all of which were also the result of the flying debris. The car was kept overnight (and I was given a loaner car). When I picked up the car the next day, I was very impressed by what they had found, how most of it had been repaired, and what they said I should look out ... read more
Business response:
Joe, thank you for your complimentary feedback of Herb Gordon Nissan. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Frequently asked questions about Herb Gordon Nissan
How is Herb Gordon Nissan rated?
Herb Gordon Nissan has a 4.9 star rating with 2,399 reviews.
When is Herb Gordon Nissan open?
Herb Gordon Nissan is closed now. It will open at 11:00 a.m.