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Heritage Oaks Assisted Living and Memory Care
- Assisted Living Facilities
- Conroe, TX
About this business
Location details
903 Longmire Rd, Conroe, TX, 77304, United States
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The building was clean and well maintained. The courtyard area was small and not real inviting. I feel that my mother is not quite ready for an assisted living facility. There were activities; but, I think she needs a more robust atmosphere to keep her engaged.
We were pleased with the greeting we received from the marketing department and impressed by the facility, size of the rooms and the pricing. This would have been our choice if we had not decided to try home care.
The staff is very caring and attentive, beautiful facility. Definitely recommend!!
The cleanliness is a 5 but my loved ones room needs more attention I'd rate his as a 2. Friendliness of the staff is a 5 but I would give a 10 if available. The staff is total great! My loved one has the best care givers I could ask for. My loved one says the food is not that good and I hear complaints from other residents. The clean of my loved ones rooms falls a little short. I can live with the food being not as good. But cleaning his room better is tops with me.
5 on everything but food. Was a 5. Past several months a 4. The staff really care about the residents and are really patient, even with some of the difficult personalities.
They went through a management transition in April. Place is very clean. Admin staff show good progress after the change but there is clear room for improvement. Cost for care lowers the number. We were assessed at level 3 but used level 2. We are now paying for level 2.
Some of the rooms have their own access to a very nicely maintained courtyard, providing a beautiful view from the bedroom window. I know it's not about the level of care, but this is what made us choose Heritage Oaks over the other assisted living facilities.
Business response:
Hi Rositsa, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Heritage Oaks Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.
My mom is extremely hard to please, complicated by rapidly advancing demensia and a lot of health issues. It is great hearing her tell others she really likes the staff, and the facility and the food. And they’ve all exercised so much love and patience dealing with her.
Business response:
Hi Debra, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Heritage Oaks Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.
I toured and struggled to get through the tour w/out crying because this is a hard decision. The sales manager & team made me feel so at home and at ease. We will be moving mom in soon!
Business response:
We are so happy to hear you had such an enjoyable experience on your recent tour with us. We take pride in treating each resident with care while providing a comfortable atmosphere for residents to call home. We hope to welcome your loved one in the near future!
Frequently asked questions about Heritage Oaks Assisted Living and Memory Care
How is Heritage Oaks Assisted Living and Memory Care rated?
Heritage Oaks Assisted Living and Memory Care has a 4.2 star rating with 137 reviews.
When is Heritage Oaks Assisted Living and Memory Care open?
Heritage Oaks Assisted Living and Memory Care is open now. It is open 24/7.