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Hocon Gas
- Propane
- Waterbury, CT
About this business
Location details
20 Railroad Hill Street, Waterbury, CT, 06708, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Home building company with over 30 years experience - Hocon is poorly managed, makes every excuse possible for missing schedules, can't provide basic specs for below ground tanks and delivery guys was/were unprepared and treated on site personnel unprofessionally, to be polite. This company hides behind the word "safety" when ever you ask a question they don't like. We are filing letters with BBB, Groton Building Dept, Groton utilities and Consumer Protection with detailed report of the disaster it is to work try to work w... read more
Business response:
We are sorry that your experience with our company was not stellar in all aspects of your installation. An installation such as yours is complicated and requires many steps and safety concerns to be able to affect the perfect job that is expected by our customers. We also have to abide by codes and industry standard procedures in order to perform our jobs. We were able to get some detailed information regarding your complaint. Our understanding is that the builder would not agree to having any appliances vented or connected ... read more
I recommended Hocon to a family member but was a total mistake. They delivered when they weren't supposed to for an outrageous price and the delivery person caused a dangerous situation by leaving a valve open on the tank causing the area to accumulate gas while the driver sat in his truck. We called office only to get told someone would follow up. Nothing. No apologies. Zippo. Crappy customer service. I wouldn't recommend this company to anyone.
Business response:
Rick, this situation is unfortunate and we would really like to find out exactly what happened, but without an address or account #, that makes it impossible for us to do. If you could please have your family member contact our VP of Operations, Bill Cummings at wcummings@hocongas.com, he would like to speak to them. We take comments/reviews like yours very seriously and do our best to find out what happened and why. So please have your family member email Bill as soon as possible. Thank you.
As first time homebuyers, we didn't realize what we were getting into. The home had a Hocon tank on the property so it seemed easiest to stay with the company rather than switching tanks/providers. We wish we switched! The customer service of the people in the office was awful, the account manager was unhelpful and rude. After the 18 months of our contract is up, we will certainly be switching Update 10/8/19 Hocon delivered our automatic delivery today and we were charged $6.14 per gallon of propane. Over $200 for 36 gallo... read more
Business response:
Katie, we appreciate the feedback and certainly want to see what we can do to make your experience with Hocon a more positive one. If we could please ask you to contact Bill Cummings, our VP of Operations at wcummings@hocongas.com, he would like to get more information from you regarding your calls. It is Hocon's goal to make sure our customers are happy with the company and we want to know what we can do to help this happen for you. Thank you.
I had originally switched from another propane company to Hocon because their prices were more competitive and their service was better. My opinion changed when I sold my house. It has been over two months and I still don't have a check in hand for the unused propane left in the tank. This is unethical and illegal. I have called numerous times and on two occasions was provided timeframes for when I would receive my refund check. Hocon has had use of my money for two months. So sorry I ever switched. Will be filing a complain... read more
Business response:
Carol, I understand your fustration. Please email our VP of Operations Bill Cummings at wcummings@hocongas.com. Without your last name or an account number, we are unable to look up your account to see what transpired. Please email Bill, he will definitely be able to help you.
Awful! There's always something with this company. Just today, they delivered propane without my consent at $.60 more per gallon than I paid last year. Now I have to argue a bill yet again! ** I appreciate the attempted damage control but this is just one of many incidences I've had to deal with. One of which cost me $3000, for a faulty installation that your company refuses to acknowledge. I have never posted anything before, but I felt the need to. Your company monopolized the area by buying out small businesses around me... read more
Business response:
J J. Sorry that you felt the need to post this review. A few things I would like to point out. Propane pricing varies daily just like gasoline. For a customer who uses propane for whole house heat, their price will be lower per gallon due to gallon usage. This is standard in the industry. If you usage is for cooking or pool heat for instance, you will pay more per gallon than someone who uses it for hot water or (again) whole house heat. As far as delivering without your consent, without having your account number or ad... read more
Crooks, avoid at all costs. There are plenty of other propane companies out there who want to do business with you, call them. This company was looking to rob me with my eyes wide open and saw me as an ATM. They think it's industry standard to charge multiple annual tank rental fees- ITS NOT. They think it's standard to charge you to hookup their tank for them to bill you- ITS NOT. They think it's industry standard to charge back permit fees- ITS NOT. I don't know how they are still in business except feeding off those tha... read more
Business response:
Ron, my understanding is that we gave you a quote for a job which you felt was unfair. We are a full service propane company for the past 65 years, not a fly-by-night company with 2 trucks and a driver. While you feel that the items on the quote should have been free, everything quoted to you is based on industry standards. Any full service propane company WILL charge you for these things. We are not sure what else we can do to help you, but please feel free to contact our VP of Operations, Bill Cummings at wcummings@hocon... read more
Wish I could give this company ZERO stars. This company took over from Bouchard Fuels and as Hocon it is absolutely horrible! We finally switched to another company last November and are still waiting for our refund for propane and tank return. They sent us a notice that they OWE us the money but try and get it! Four months and nothing. Every time we call it's the same. "We need to contact Corporate." Next step after this review is to place a complaint with the Connecticut Better Business Bureau. And god forbid you need em... read more
Business response:
Gale, we appreciate you taking the time to let us know that there is room for improvement. I have sent my VP Operations, Bill Cummings a copy of this and if you could please email him at wcummings@hocongas.com, he should be able to help. Thank you.
My biggest issue with Hocon is the billing. They constantly increase the price and then adjust it after I confront them. They claim they bill the going rate and then adjust by the client. The scary part is I don't think they'd adjust it on they're own if I over paid and didn't bring it to they're attention my self. ...Copy and Paste This happens to me on every invoice. I thought the same thing how long have I just paid the bill and not question the price. After a phone call i would save close to $200.00.
If they had a -1 I would give it to them, a bunch of thieves, first bill they sent us said they filled two propane tanks even though we only have one, we called and they said, "Oh that's just the way we mark it at the truck," and some other kind of nonsense. Increased the price without any warning as well, we told them to get their tank out of our yard and we switched to a legit supplier. Then, get this several months down the road we get a letter from a collection agency saying we owe the schmucks $85 of which is news t... read more
Business response:
Don, We are terribly sorry to be reading this review. We did try to contact you at the number we had on file but it was disconnected. The charges you are disputing were for picking up the tank. All companies have a standard fee for removal of tanks. Since we were unable to contact you to explain this, our corporate office has agreed to credit your account for these charges and you will have a zero balance on this account.
Frequently asked questions about Hocon Gas
How is Hocon Gas rated?
Hocon Gas has a 3.5 star rating with 233 reviews.
When is Hocon Gas open?
Hocon Gas is open now. It will close at 4:30 p.m.