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Hollywood Feed
- Pet Stores
- Murphy, TX
About this business
Location details
213 E FM 544, Suite 307, Murphy, TX, 75094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Inexperienced staff. Much different experience from other visits. Thanks for asking.
Business response:
Thank you Lauri for your feedback. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Murphy Marketplace store as it appears we've dropped the ball. We have new employees in our stores and are currently working with them on proper customer service in helping every customer in the best way possible and to give respectful, professional advice. Our staff goes through about 40-50 hours of classroom-style training each year to stay up to date on pro... read more
Great customer service by knowledgeable personnel! They always have answers and suggestions if I should have questions. Thank you so much for the Memorial Day coupon-so helpful in stocking up!
Business response:
Clydene, thank you for your brilliant review! Our staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Just so you know, we are now offering much of our internal training to the public, and you can view resources and train... read more
Always excellent service and friendly.
Business response:
Ivan, We are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked number 1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
Wow, very professional and, at the same time, very friendly staff. Great service, strongly recommended place.
Business response:
Renata, thank you for your brilliant review! Our staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Just so you know, we are now offering much of our internal training to the public, and you can view resources and traini... read more
Wow, very professional and, at the same time, very friendly staff. Great service, strongly recommended place.
Business response:
Renata, thank you for your brilliant review! Our staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Just so you know, we are now offering much of our internal training to the public, and you can view resources and traini... read more
The person, male, that waited on me was wonderful, knowledgeable, and talkative.
Business response:
Hi Toni B. We are glad that you enjoyed your visit so much that you gave us a 5-star review! Come back and see us again soon!
The person, male, that waited on me was wonderful, knowledgeable, and talkative.
Business response:
Hi Toni B. We are glad that you enjoyed your visit so much that you gave us a 5-star review! Come back and see us again soon!
i have never had a problem with staff infact when product that i use are not in stock they do there best to sub. for me. example to this is 10 for 10 pig ears the bulk bin many times have been out but they do a good job getting me what i need.. so your supply chain inventory needs a little work .. other then that nice store clean and team there is very fun to work with
Business response:
Guy, We completely understand the frustration and disruption that these issues cause for your pets, in particular those with special dietary needs, as the product shortages are affecting our own pets, too. We want you to know that we are doing everything in our power to restore product volumes to normal levels and to make sure our finished goods are distributed as efficiently and as fairly as possible across our distribution channels. The shortages are caused by a ‘perfect storm’ of unprecedented demand, raw ingredient delay... read more
i have never had a problem with staff infact when product that i use are not in stock they do there best to sub. for me. example to this is 10 for 10 pig ears the bulk bin many times have been out but they do a good job getting me what i need.. so your supply chain inventory needs a little work .. other then that nice store clean and team there is very fun to work with
Business response:
Guy, We completely understand the frustration and disruption that these issues cause for your pets, in particular those with special dietary needs, as the product shortages are affecting our own pets, too. We want you to know that we are doing everything in our power to restore product volumes to normal levels and to make sure our finished goods are distributed as efficiently and as fairly as possible across our distribution channels. The shortages are caused by a ‘perfect storm’ of unprecedented demand, raw ingredient delay... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 582 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.