Hollywood Feed's cover image
Claimed

This profile has been claimed by the business owner or representative.

Hollywood Feed

4.8
Get directions

About this business

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Chagrin Falls, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollyw... read more

Location details

8476 E Washington St, Chagrin Falls, OH, 44023, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
4.8150 reviews
5
133
4
11
3
6
2
0
1
0
Select a rating
Geri F.'s profile image
Geri F. 
on Birdeye

a year ago

Fabulous customer service and great prices! 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 

Jennifer M.'s profile image
Jennifer M. 
on Birdeye

a year ago

Love the convenience of the self wash for my large dog. Staff always friendly and helpful. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 

Jennifer M.'s profile image
Jennifer M. 
on Birdeye

a year ago

Love the convenience of the self wash for my large dog. Staff always friendly and helpful. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 

Michele K.'s profile image
Michele K. 
on Birdeye

a year ago

Chris(?) the manager has been very congenial and ,more importantly, knowledgeable everything time I've visited. 

Business response:

We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! 

Michele K.'s profile image
Michele K. 
on Birdeye

a year ago

Chris(?) the manager has been very congenial and ,more importantly, knowledgeable everything time I've visited. 

Business response:

We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! 

Mary O.'s profile image
Mary O. 
on Birdeye

a year ago

My Pet People cards were not copied over to the new company and I lost my credits. 

Business response:

Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Please email us a bark@hollywoodfeed.com so we can remedy this situation and get these points to you! We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last! 

Mary O.'s profile image
Mary O. 
on Birdeye

a year ago

My Pet People cards were not copied over to the new company and I lost my credits. 

Business response:

Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Please email us a bark@hollywoodfeed.com so we can remedy this situation and get these points to you! We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last! 

Bailey W.'s profile image
Bailey W. 
on Birdeye

a year ago

Love the wash area for dogs 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are so thrilled that you are in love with our SPA station! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 

Cindy N.'s profile image
Cindy N. 
on Birdeye

a year ago

After feeling frustrated and a bit “underappreciated“ as a loyal customer on my last couple of visits to the store, I was elated today by the care and service I received from the assistant manager. I am a HAPPY and SATISFIED customer once again! THANK YOU Hollywood Feed! 

Business response:

Cindy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 4.8 star rating with 150 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open on Monday at 9:00 a.m.