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Hollywood Feed

4.8
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About this business

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Chagrin Falls, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollyw... read more

Location details

8476 E Washington St, Chagrin Falls, OH, 44023, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
4.8151 reviews
5
134
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11
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Erin R.'s profile image
Erin R. 
on Birdeye

a year ago

Employees were super nice, store was clean. I will return. 

Business response:

Thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon! 

Erin R.'s profile image
Erin R. 
on Birdeye

a year ago

Employees were super nice, store was clean. I will return. 

Business response:

Thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon! 

Bailey W.'s profile image
Bailey W. 
on Birdeye

a year ago

Love the wash area for dogs 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are so thrilled that you are in love with our SPA station! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 

Cindy N.'s profile image
Cindy N. 
on Birdeye

a year ago

After feeling frustrated and a bit “underappreciated“ as a loyal customer on my last couple of visits to the store, I was elated today by the care and service I received from the assistant manager. I am a HAPPY and SATISFIED customer once again! THANK YOU Hollywood Feed! 

Business response:

Cindy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Cindy N.'s profile image
Cindy N. 
on Birdeye

a year ago

After feeling frustrated and a bit “underappreciated“ as a loyal customer on my last couple of visits to the store, I was elated today by the care and service I received from the assistant manager. I am a HAPPY and SATISFIED customer once again! THANK YOU Hollywood Feed! 

Business response:

Cindy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Jody K.'s profile image
Jody K. 
on Birdeye

a year ago

Was told no special orders. I am disappointed by that and the loss of the reward program. It makes Hollywood Feed a commodity and not unique. Just like everyone else. 

Business response:

Thank you for taking the time to reach out to us, Jody. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our location as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Fre... read more

Debbie L.'s profile image
Debbie L. 
on Birdeye

a year ago

Excellent customer care! They always ask if I need assistance and will and will even offer to help carry purchases to my car. 

Business response:

Debbie, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to se... read more

Jody K.'s profile image
Jody K. 
on Birdeye

a year ago

Was told no special orders. I am disappointed by that and the loss of the reward program. It makes Hollywood Feed a commodity and not unique. Just like everyone else. 

Business response:

Thank you for taking the time to reach out to us, Jody. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our location as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Fre... read more

Cynthia L.'s profile image
Cynthia L. 
on Birdeye

a year ago

very nice help at the store, where our new puppy had a bath…. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon! 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 4.8 star rating with 151 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open on Saturday at 9:00 a.m.