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Hollywood Feed
- Pet Stores
- Chagrin Falls, OH
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Chagrin Falls, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollyw... read more
Location details
8476 E Washington St, Chagrin Falls, OH, 44023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
My Pet People cards were not copied over to the new company and I lost my credits.
Business response:
Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Please email us a bark@hollywoodfeed.com so we can remedy this situation and get these points to you! We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
My Pet People cards were not copied over to the new company and I lost my credits.
Business response:
Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. Please email us a bark@hollywoodfeed.com so we can remedy this situation and get these points to you! We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!
Employees were super nice, store was clean. I will return.
Business response:
Thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
Love the wash area for dogs
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are so thrilled that you are in love with our SPA station! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
Employees were super nice, store was clean. I will return.
Business response:
Thank you so much for your excellent review! Our team strives to make every customer's shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! We are thrilled to have such amazing feedback. Hope to see you again soon!
Love the wash area for dogs
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We are so thrilled that you are in love with our SPA station! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
After feeling frustrated and a bit “underappreciated“ as a loyal customer on my last couple of visits to the store, I was elated today by the care and service I received from the assistant manager. I am a HAPPY and SATISFIED customer once again! THANK YOU Hollywood Feed!
Business response:
Cindy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
After feeling frustrated and a bit “underappreciated“ as a loyal customer on my last couple of visits to the store, I was elated today by the care and service I received from the assistant manager. I am a HAPPY and SATISFIED customer once again! THANK YOU Hollywood Feed!
Business response:
Cindy, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Was told no special orders. I am disappointed by that and the loss of the reward program. It makes Hollywood Feed a commodity and not unique. Just like everyone else.
Business response:
Thank you for taking the time to reach out to us, Jody. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our location as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Fre... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 177 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.