Homefix Roofing and Window Installation of Richmond

4.6

Contractors
Henrico, VA

About this business

Contractors

Location details

1638 E Parham Rd, Henrico, VA, 23228, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 8:00 p.m.
Sun	Closed

4.61,008 reviews

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Mary C

5 years ago

This company is garbage. Company tried to charge me 10,000 for french doors and once I found cheaper I attempted to cancel contract but willing to pay the 25% as stated in contract, I received SEVERAL phone calls from different people within the company attempting to persuade me to pay for the doors. HCR did not reach out to the manufacturer to stop the production of the doors, instead allowed them to make the doors in hopes that I would be talked into keeping the contract. Jonathan Woods who is the Quality Control Director ... read more

Business response:

Our products are custom made with the highest quality materials to ensure it is a perfect fit for your home that will withstand the test of time--which is why we are able to provide an industry-leading lifetime warranty on all products we install. We completely understand that our products are not for every homeowner. We are certainly not the least expensive solution available. We also understand there are times when a homeowner second-guesses their purchase decision and decides that another solution is a better fit for thei... read more

Amanda B

6 years ago

This company is ridiculous. I have been working on remodeling / flipping homes for years now and I have never seen prices as high as these. The people show up in very expensive cars and give out quotes That are double if not triple the price of local companies That have a reputable name. The sales guy even thought it was appropriate to say the quality of work being done on my current project wasn't reliable and wouldn't hold up over time because I wasn't using their company to do the work. I told him to go ahead and leave. D... read more

Business response:

We are sorry that you felt HCR was not the right fit for your home project. We are certainly not the least expensive option, but we provide one of the most comprehensive guarantees in the business, both for the quality of your installation, as well as for your lifetime satisfaction with the product. In addition to providing a GAF Master Elite Roofing system, every home project receives our Triple Platinum Lifetime Guarantee, which provides peace of mind for years to come. While we wish we could have been the right choice for... read more

Frank E

6 years ago

I had a rep come by and show me about windows and insulation. He did a great job. I was not financially able to have replacement windows installed. I thanked him and have kept his card. My problem started a week later and has continued(3/17/2020). Their call center keeps calling and HARRASSING me. They even spoofed my brother's number so I would answer. This is NOT the way to do business.

Business response:

We are very sorry for any trouble or overlap on our call lists. I will speak to our call center immediately and make sure that we do not accidentally have you on more than one list. We abide by all regulations and guidelines regarding telephone calls, and we do not "spoof" numbers. There have been situations where other companies have acquired a consumer's name and number in the same industry but they are, in fact, not the same company. We will make every effort to diminish any unwanted contact within our control.