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Homefix Roofing and Window Installation of Richmond
- Contractors
- Henrico, VA
About this business
Location details
1638 E Parham Rd, Henrico, VA, 23228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have asked this company for over 2 years to stop calling me! I am on the do not call directory and they will not comply with my request. STOP CALLING ME!
Business response:
We are so sorry for any inconvenience. We appreciate you bringing this to our attention and would like to ensure you are on our DNC list. If you feel comfortable doing so, please send the number being called to customercare@homefixcr.com.
VERY bad experience, this is a predator company, Homefix Custom Remodeling. We needed the roof and siding replaced but they took advantage of our lack of knowledge. A salesman came out and asked us for an hour of our time but instead, they wasted 4.5 hours of our valuable time. They offered an extremely high price and did not take no for an answer. I luckily negotiated down to a reasonable price for us. They used dishonest tactics to deceive us into believing they were giving us a fair deal. A couple examples, comparing thei... read more
Business response:
HCR provides a premium service with one of the most comprehensive lifetime warranties available. We also offer a wide range of products, each at different price points and we do our best to customize those options for our customers. Furthermore, we are committed to ensuring that all of our representatives are not only trained to provide accurate pricing but also to help Homeowners find the right solution for their home at the best price we are able to provide. We regret that this was not your experience with our company but ... read more
Contracted in Feb2021 for a bathroom remodel. There custom is not custom, causing me to fly, not once but twice from NY to Florida for an install that never took place. After they agreed first time to reimburse my first flight we later scheduled a second date guaranteeing me proper fit. That didn't happen. Requesting refund with flight payment. Getting no response.
Business response:
We regret that your project has been drawn out and apologize for any lack of communication. It is our understanding that our Customer Care Director has been in contact with you to discuss your refund. Again, we are very sorry, but appreciate your patience and understanding.
I started searching online for a bathroom remodel and came across this company Home Fix Custom Remodeling. I received a called from Jenny xxxx Special Asst to the CEO asking was I interested in scheduling an estimate. Afterwards, someone else call from the company to schedule the date for the estimate. Here's where the creepiness started. A guy fromHome Fix Custom Remodeling by the name of Matt xxxx came out to look at the bathroom, I gave him an idea of what I wanted. He then started to sale me his "marketing campaign". He ... read more
Business response:
We are very sorry for your experience with one of our representatives. What you're describing is completely unacceptable. It is our understanding that our Quality Control Director has reached out and spoken with you to address the situation. We appreciate you taking the time to provide feedback and allowing us the opportunity to discuss your experience further as it is essential for us to improve as a company. Again, we are very sorry for your initial experience but appreciate your time and understanding.
So the representative said i had 5 days to cancel. I read the contract its only 3 days. Then she said she was going to call them to cancel my account i should get a call. Nothing so now im trying to cancel it only to find out i have to submit it through writing with in 3 business days. It takes mail atleast 3 to 4 day to get to anywhere. This seems very scandalous.
Business response:
We apologize for any miscommunication regarding the timeframe for cancellation. The cancellation request was received and our Quality Control Director has since reached out to the Homeowner to address the situation. We appreciate the Homeowner's due diligence and their patience during this process.
Purchase window March 2021. Installed windows Friday July 23, 2021. The patio door has moisture in the window panes and the visiblilty is zero. I was told that was normal for windows. This was notice Monday, July 27, 2021. Put in warranty claim and was told nothing could be done to correct issue. This was totally normal. I took pictures for my records.
Business response:
We are sorry to hear you are experiencing this with your new patio door. Many times, when a new door is installed, condensation occurs on the outside of the window panes due to indoor humidity and outdoor temperatures. In these situations, we recommend trying to adjust the indoor humidity level to see if you can alleviate the condensation. We are sorry this information was not effectively communicated to you. We would be happy to send a Field Supervisor to your house to address the situation. Our Customer Care team has reach... read more
If I could rate it less I would give it a -1 star. They destroyed my home and then sent others to "fix it". Didn't help at all! Worst experience ever! Destroyed my wood floors, carpets and my foyer was destroyed. Kept getting calls that I would hear from them to "fix" our satisfaction. NEVER RECIEVED A CALL BACK!
Business response:
We are sorry that this project was not as smooth as we or the homeowner would expect, but we appreciate the homeowner's patience and willingness to work together to resolve their concerns. A Customer Care Manager has contacted the homeowner and confirmed at this time all outstanding concerns have been addressed.
A company rep solicited a roof replacement estimate. Salesman came in the house to take photos inside my attic, then gave me an estimate of $44,766 to replace roof. But if I signed that day the cost would be $31,321. Really high pressure sales tactics. Since then I have had 4 estimates. None of the estimators came in the house, and most of the estimates were under $10,000. Buyer beware! I would give a zero star if I could.
Business response:
HCR provides a premium service with one of the most comprehensive lifetime warranties available. We offer a wide range of products at different price points and do our best to customize those options for each customer, but we recognize that we are not the right fit for everyone. However, we are committed to ensuring that all of our representatives are not only trained to provide accurate pricing, but that they are embodying the ideals of HCR, which is to help homeowners find the right solution for their home, at the best pri... read more
They advertise via door to door solicitations during Covid quarantine. Not wearing masks correctly and not accepting of a stern NO.
Business response:
We are sorry you had a negative interaction with our representatives. We will be following up with the local team to address and reinforce our strict corporate policies concerning PPE usage and professionalism. Please feel free to contact our Vice President of Marketing, Keith S******, who can be reached at ************. Again, we are very sorry but appreciate your feedback so we can continue to improve and do better in the future.
Frequently asked questions about Homefix Roofing and Window Installation of Richmond
How is Homefix Roofing and Window Installation of Richmond rated?
Homefix Roofing and Window Installation of Richmond has a 4.6 star rating with 999 reviews.
When is Homefix Roofing and Window Installation of Richmond open?
Homefix Roofing and Window Installation of Richmond is open now. It will close at 8:00 p.m.