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Homefix Roofing and Window Installation of Richmond
- Contractors
- Henrico, VA
About this business
Location details
1638 E Parham Rd, Henrico, VA, 23228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Not happy with this company- took 2 months to begin the problem repair. Then they had to tear it out and start over due to poor workmanship. No one answers their phones. Waiting more than 3 weeks for a refund check.. will never use this company.
Business response:
We are so sorry you are having difficulty with your service, and we want to help. Unfortunately, we are unable to identify your project based upon the information contained in your review. Please contact us at CustomerCare@homefixcr.com or 844-427-3578 so we can investigate your experience.
This company knocks on door to solicit business in neighborhoods that have clearly posted No Soliciting signs. In addition the solicitors are out knocking on doors after dark and are very pushy.
Business response:
We are sorry that we did not make a great impression, and we would love the opportunity to speak with you further to discuss your experience. We would encourage you to contact us at CustomerCare@homefixcr.com so we can learn more. We appreciate you providing feedback so we can continue to improve.
The below was written to Homefix on 2/1/21 in response to repeated advertisement emails. They had installed a new roof in 2019 that I was not completely satisfied with the workmanship. It appears once you sign the contract, you are a forgotten entity. They advertise about customer counts since the 1990's but little mention of customer service. Stay away from this company. To Whom It May Concern: Please remove me from your email list as I have done business with your company in 2019 and do not plan to use your services in... read more
Business response:
We were sorry to learn of your negative experience with HCR. We pride ourselves on our customer service and it is disheartening to hear we have fallen short of those expectations. We immediately requested you be removed you from our promotional lists, but it can take a little time to process those requests. We will confirm that you have been removed. We also understand that our service team has been in touch to schedule a service appointment to address any outstanding concerns you may have regarding your roof install. We wis... read more
Blatant disregard for neighborhood "No Solicitation" signs. Sending swarms of sales reps throughout ********* neighborhoods, going to door-to-door in the dark, ringing doorbells and knocking. Claiming they are doing some work in the neighborhood and want to give neighbors the opportunity to sign up. Please stop this rude and abusive behavior. City of ********* does require a solicitation permit, but, regardless, businesses still need to heed the "No Solicitation" signs.
Business response:
We are sorry that you were disturbed in your home after dark, and we want to follow up. If you are willing, please call our Senior Vice President of Marketing Keith S****** so he can learn more and address your concerns with our local teams. He can be reached at 703 ********
The company representative came to my home selling their product. Because I actually had window replacement on my list of to do, I decided to hear what they had to offer which they said takes 45 mins. However it took 2 different visits for me to get to the price which was what I was most concerned with. After listening and their team were all very polite and the fact that the young lady said they have their own finance option I decided to go with them knowing that it may be overpriced. Why approach my financial institution w... read more
Business response:
We are so sorry you had a negative experience with our company and that we were ultimately unable to help you secure financing for your project. Clearly there was a miscommunication with our representative, and they did not properly communicate concerning the approval process. One of our VPs will be reaching out to discuss further. This is never the experience we want to provide a homeowner. While your feedback is difficult to hear, we appreciate you bringing it to our attention so we can address it and do better.
This company is garbage. Company tried to charge me 10,000 for french doors and once I found cheaper I attempted to cancel contract but willing to pay the 25% as stated in contract, I received SEVERAL phone calls from different people within the company attempting to persuade me to pay for the doors. HCR did not reach out to the manufacturer to stop the production of the doors, instead allowed them to make the doors in hopes that I would be talked into keeping the contract. Jonathan Woods who is the Quality Control Director ... read more
Business response:
Our products are custom made with the highest quality materials to ensure it is a perfect fit for your home that will withstand the test of time--which is why we are able to provide an industry-leading lifetime warranty on all products we install. We completely understand that our products are not for every homeowner. We are certainly not the least expensive solution available. We also understand there are times when a homeowner second-guesses their purchase decision and decides that another solution is a better fit for thei... read more
This company is ridiculous. I have been working on remodeling / flipping homes for years now and I have never seen prices as high as these. The people show up in very expensive cars and give out quotes That are double if not triple the price of local companies That have a reputable name. The sales guy even thought it was appropriate to say the quality of work being done on my current project wasn't reliable and wouldn't hold up over time because I wasn't using their company to do the work. I told him to go ahead and leave. D... read more
Business response:
We are sorry that you felt HCR was not the right fit for your home project. We are certainly not the least expensive option, but we provide one of the most comprehensive guarantees in the business, both for the quality of your installation, as well as for your lifetime satisfaction with the product. In addition to providing a GAF Master Elite Roofing system, every home project receives our Triple Platinum Lifetime Guarantee, which provides peace of mind for years to come. While we wish we could have been the right choice for... read more
I had a rep come by and show me about windows and insulation. He did a great job. I was not financially able to have replacement windows installed. I thanked him and have kept his card. My problem started a week later and has continued(3/17/2020). Their call center keeps calling and HARRASSING me. They even spoofed my brother's number so I would answer. This is NOT the way to do business.
Business response:
We are very sorry for any trouble or overlap on our call lists. I will speak to our call center immediately and make sure that we do not accidentally have you on more than one list. We abide by all regulations and guidelines regarding telephone calls, and we do not "spoof" numbers. There have been situations where other companies have acquired a consumer's name and number in the same industry but they are, in fact, not the same company. We will make every effort to diminish any unwanted contact within our control.
Frequently asked questions about Homefix Roofing and Window Installation of Richmond
How is Homefix Roofing and Window Installation of Richmond rated?
Homefix Roofing and Window Installation of Richmond has a 4.6 star rating with 999 reviews.
When is Homefix Roofing and Window Installation of Richmond open?
Homefix Roofing and Window Installation of Richmond is open now. It will close at 8:00 p.m.