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Homefix Roofing and Window Installation of Richmond
- Contractors
- Henrico, VA
About this business
Location details
1638 E Parham Rd, Henrico, VA, 23228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Purchase window March 2021. Installed windows Friday July 23, 2021. The patio door has moisture in the window panes and the visiblilty is zero. I was told that was normal for windows. This was notice Monday, July 27, 2021. Put in warranty claim and was told nothing could be done to correct issue. This was totally normal. I took pictures for my records.
Business response:
We are sorry to hear you are experiencing this with your new patio door. Many times, when a new door is installed, condensation occurs on the outside of the window panes due to indoor humidity and outdoor temperatures. In these situations, we recommend trying to adjust the indoor humidity level to see if you can alleviate the condensation. We are sorry this information was not effectively communicated to you. We would be happy to send a Field Supervisor to your house to address the situation. Our Customer Care team has reach... read more
If I could rate it less I would give it a -1 star. They destroyed my home and then sent others to "fix it". Didn't help at all! Worst experience ever! Destroyed my wood floors, carpets and my foyer was destroyed. Kept getting calls that I would hear from them to "fix" our satisfaction. NEVER RECIEVED A CALL BACK!
Business response:
We are sorry that this project was not as smooth as we or the homeowner would expect, but we appreciate the homeowner's patience and willingness to work together to resolve their concerns. A Customer Care Manager has contacted the homeowner and confirmed at this time all outstanding concerns have been addressed.
A company rep solicited a roof replacement estimate. Salesman came in the house to take photos inside my attic, then gave me an estimate of $44,766 to replace roof. But if I signed that day the cost would be $31,321. Really high pressure sales tactics. Since then I have had 4 estimates. None of the estimators came in the house, and most of the estimates were under $10,000. Buyer beware! I would give a zero star if I could.
Business response:
HCR provides a premium service with one of the most comprehensive lifetime warranties available. We offer a wide range of products at different price points and do our best to customize those options for each customer, but we recognize that we are not the right fit for everyone. However, we are committed to ensuring that all of our representatives are not only trained to provide accurate pricing, but that they are embodying the ideals of HCR, which is to help homeowners find the right solution for their home, at the best pri... read more
They advertise via door to door solicitations during Covid quarantine. Not wearing masks correctly and not accepting of a stern NO.
Business response:
We are sorry you had a negative interaction with our representatives. We will be following up with the local team to address and reinforce our strict corporate policies concerning PPE usage and professionalism. Please feel free to contact our Vice President of Marketing, Keith S******, who can be reached at ************. Again, we are very sorry but appreciate your feedback so we can continue to improve and do better in the future.
Not happy with this company- took 2 months to begin the problem repair. Then they had to tear it out and start over due to poor workmanship. No one answers their phones. Waiting more than 3 weeks for a refund check.. will never use this company.
Business response:
We are so sorry you are having difficulty with your service, and we want to help. Unfortunately, we are unable to identify your project based upon the information contained in your review. Please contact us at CustomerCare@homefixcr.com or 844-427-3578 so we can investigate your experience.
This company knocks on door to solicit business in neighborhoods that have clearly posted No Soliciting signs. In addition the solicitors are out knocking on doors after dark and are very pushy.
Business response:
We are sorry that we did not make a great impression, and we would love the opportunity to speak with you further to discuss your experience. We would encourage you to contact us at CustomerCare@homefixcr.com so we can learn more. We appreciate you providing feedback so we can continue to improve.
The below was written to Homefix on 2/1/21 in response to repeated advertisement emails. They had installed a new roof in 2019 that I was not completely satisfied with the workmanship. It appears once you sign the contract, you are a forgotten entity. They advertise about customer counts since the 1990's but little mention of customer service. Stay away from this company. To Whom It May Concern: Please remove me from your email list as I have done business with your company in 2019 and do not plan to use your services in... read more
Business response:
We were sorry to learn of your negative experience with HCR. We pride ourselves on our customer service and it is disheartening to hear we have fallen short of those expectations. We immediately requested you be removed you from our promotional lists, but it can take a little time to process those requests. We will confirm that you have been removed. We also understand that our service team has been in touch to schedule a service appointment to address any outstanding concerns you may have regarding your roof install. We wis... read more
Blatant disregard for neighborhood "No Solicitation" signs. Sending swarms of sales reps throughout ********* neighborhoods, going to door-to-door in the dark, ringing doorbells and knocking. Claiming they are doing some work in the neighborhood and want to give neighbors the opportunity to sign up. Please stop this rude and abusive behavior. City of ********* does require a solicitation permit, but, regardless, businesses still need to heed the "No Solicitation" signs.
Business response:
We are sorry that you were disturbed in your home after dark, and we want to follow up. If you are willing, please call our Senior Vice President of Marketing Keith S****** so he can learn more and address your concerns with our local teams. He can be reached at 703 ********
The company representative came to my home selling their product. Because I actually had window replacement on my list of to do, I decided to hear what they had to offer which they said takes 45 mins. However it took 2 different visits for me to get to the price which was what I was most concerned with. After listening and their team were all very polite and the fact that the young lady said they have their own finance option I decided to go with them knowing that it may be overpriced. Why approach my financial institution w... read more
Business response:
We are so sorry you had a negative experience with our company and that we were ultimately unable to help you secure financing for your project. Clearly there was a miscommunication with our representative, and they did not properly communicate concerning the approval process. One of our VPs will be reaching out to discuss further. This is never the experience we want to provide a homeowner. While your feedback is difficult to hear, we appreciate you bringing it to our attention so we can address it and do better.
Frequently asked questions about Homefix Roofing and Window Installation of Richmond
How is Homefix Roofing and Window Installation of Richmond rated?
Homefix Roofing and Window Installation of Richmond has a 4.6 star rating with 1,008 reviews.
When is Homefix Roofing and Window Installation of Richmond open?
Homefix Roofing and Window Installation of Richmond is open now. It will close at 8:00 p.m.