Homefix Roofing and Window Installation of Richmond

Sarah S 

on BBB

a year ago

I gave a deposit for a roof job with the understanding that I could cancel within 3 business days. I canceled next business day via email as per the contract. I received two out of office emails. I received an email stating that wanted to visit to confirm the address for the refund. I have called several times. I have contacted the salesperson that came, who said I should not have any trouble getting a refund. The check has a ************ stamp and was cashed next day. Still no refund. 

Curt O 

on BBB

a year ago

I am filing a complaint against HOMEFIX Remodeling for unethical sales and business practices. I worked with **************, a sales consultant from the ************** office, to replace windows and a sliding door in my 13th-floor condo. After spending over two hours selecting windows and securing financing through GreenSky, I made a down payment of approximately $1,000, and the contract was signed. The check cleared, and a second appointment was scheduled to finalize measurements and place the order.Everything proceeded as ... read more

JimmyRustler 

on BBB

a year ago

Evil company. They find business by going door-to-door and robocalling people, providing an egregiously high quote, and then claiming that the price will go higher if the potential client doesn't agree immediately. I went with them after counter-offering a reasonable price that they surprisingly agreed to, but when the work was done, the quality of the work was mediocre and they then demanded I agree to an even larger contract for more work, again at a ridiculous price. I said no, but since then I have received calls from an... read more

Gerald B 

on BBB

a year ago

I canceled my contract for some windows. I am getting the run around on getting my $4,894 deposit back. Today I spoke with ***** twice with Homefix at 845 this morning and again at 1p and she said someone would be calling me to let me know they are coming here for me to sign to get my deposit back. After not hearing from anyone I called the Maryland number around 245p and spoke with *****. She said it takes a few weeks for the cancelation and a few weeks to get a refund. This is ridiculous. I do not understand why **'s has t... read more

Tarian D 

on BBB

a year ago

HCR canceled my contract the day of the install, then texted me and asked if the install happened I replied back no, Then no contact from HCR. Mean while all the material has been left in my front yard since February. 

Jay D 

on BBB

a year ago

DO NOT USE THIS COMPANY - NO MATTER THE PRODUCT!!! They overcharge and do not honor their warranties! Do yourself a favor and find someone else!!! Awful awful service especially for the price!!!! 

Kourtney J 

on BBB

a year ago

After getting pressured to give them my info (girl wouldnt take a no), they harassed ** by calling back to back, and even banged on our window! If they try this again then Im calling the cops. Appointment or not you do not bang like youre trying to break in! And yes, what they were doing is considered legal harassment and I will contact authorities if it continues. 

Sheila F 

on BBB

a year ago

Contract was canceled in 2 days. I'm getting the run around about getting my deposit back. It's been three weeks and I still haven't received my refund. They tell me they will check and call me back. When i call back again I get a different phone number to call and still my refund nor are my questions answered . I should have received my deposit back by now. I would not recommend this company to anyone 

Nick O 

on BBB

a year ago

Company calls multiple times a day, despite being told not to call back. The number was received from a website posing as a local business, and now they feel the need to call multiple times a day soliciting for work that was completed months ago.