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Homefix Roofing and Window Installation of Richmond
- Contractors
- Henrico, VA
About this business
Location details
1638 E Parham Rd, Henrico, VA, 23228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My only concern is that my price went up slightly after installation, the windows were as quiet as I desired and the sealant took a long time to dry and I was left to put my shades back up bc of the drying time. Also, I have bars on the basement window in which Mark told me that they would remove and replace upon completion. Antonio did not have to remove the bars yet was able to install the windows. I hope that will not be an issue for me in the long term. Overall, I'm enjoying the windows. They look great. I really like th... read more
It was a pleasure working with Kai, he did an excellent job explaining the window hardware and installation process for my window replacements. He answered all my questions professionally and explained things, so it was easy to understand. He made an offer I couldn't refuse. I agreed to signing the contract the same day. Karen H.
These guys are the best. The roofing materials were second to none, the workmanship was stellar, and the job was done fast and ahead of schedule (and ahead of the rain!!). Also, the price was right. I would definitely recommend HCR to anyone. Oh, and their cleanup was second to none. I found only three nails and they were pretty well buried! And I almost forgot - they were able to color match to my old roof almost perfectly.
HCR installer did a great job on the walk in tub; he and his crew were professional and polite. They were careful and cleaned up well after the job. We love the walk in tub! I'd highly recommend Homefix Custom Remodeling.
Very good quality work done. Communication was clear and timely. Looking forward to next project.
Business response:
Thank you for your review. It was our pleasure working with you, and we are sure you will love your new home upgrades for years to come. Thank you for the opportunity. Please contact us if we can be of service in the future!
We contracted with them for new gutters in Nov '24 and we requested leaf guard on one side where we have a lot of trees. During the negotiation phase, the sales person said that he can get a lower price, and apparently dropped the leaf guard completely without telling us. They did the installation in Jan and in April the gutter on the tree side was already failing. They told us that it was our fault for allowing build up, but it built up because there was bowing. There is hardly any leaf dropping in spring! The down spout ha... read more
Business response:
Were sorry to hear about your experience and truly regret the frustration this has caused. We strive to provide clear communication with all of our homeowners and are sorry this expectation was not met. We understand your concerns with the gutter performance and downspout appearance, and would like the opportunity to make things right.Please feel free to email us at ***************************************************** or call us at ************** so we can review the issue and work toward a resolution.
I felt very uncomfortable when a Homefix sales person rang my doorbell this evening at 7:15pm. I told him I was on a call and wasn't interested, but he ignored that and kept doing his sales pitch. I repeated 4-5 times that I wasn't interested, but he wouldn't leave. This made me uncomfortabe and scared. I told him that was now 5 times I've said no, and now I was telling him to leave my property. He still wouldn't leave, so now I said I would call the police if he didn't leave. Finally he left, but looked very annoyed at me, ... read more
Business response:
We're truly sorry to hear about what happened your experience is absolutely not in line with our standards or the way our team is expected to interact with others. Everyone deserves to feel safe at their own front door, and we deeply regret the discomfort this caused.We do not support or allow the kind of approach you described, and were grateful you brought it to our attention. Please rest assured were taking this seriously and will be addressing it internally to help prevent it from happening again. If you would like to pr... read more
Ladies And Gentleman:The conversation was pleasant but BS. My property was badly damaged I want a repair to all damage to home.
I had my roof installed in the November of 2021. This was after pressure from the crew leader/manager that the windows they had just put in would not be fully covered in warranty due to the condition of my current roof. In the May of 2023 I had a leak around the area where the roof meets the chimney, it appears that the leak has been there all along and was building up inside the drywall of my attic ceiling, but had finally started to soak through the drywall to be come noticeable. They came out to do an inspection and did a... read more
Frequently asked questions about Homefix Roofing and Window Installation of Richmond
How is Homefix Roofing and Window Installation of Richmond rated?
Homefix Roofing and Window Installation of Richmond has a 4.6 star rating with 999 reviews.
When is Homefix Roofing and Window Installation of Richmond open?
Homefix Roofing and Window Installation of Richmond is open now. It will close at 8:00 p.m.