Houston Air Comfort

Justin b. 

on Birdeye

5 years ago

AVOID, AVOID, AVOID! This company makes me wish zero stars was an option. Trip one, misdiagnosed the problem and it resurfaced within hours yet they could not get a tech over till the following day. Trip two, the tech says I need to replace my furnace for $3,000 or just the Circut Board at $1,500. By the way the board should cost between $475-$600 to be installed by a HVAC tech. Thankfully we had another company come imediatly after and the fix was made by simply by reconnecting a loose component in the furnace. This wa... read more

Shandra C. 

on Birdeye

5 years ago

IF YOU WANT TO BE A PART OF THE CLASS ACTION LAWSUIT OF THIS COMPANY - PLEASE REACH OUT TO ME! They fell through the roof, damaged our furniture, left the mess for us to clean up including the sheetrock hanging from the ceiling and what had fallen on the floor and on the furniture! In addition, NO ONE had called us to apologize from the office and still has not to this day! I have been emailing the accounting department because Leslie is the only one that will respond about getting reimbursed over months now. I finally r... read more

Shandra C. 

on Birdeye

5 years ago

They fell through the roof, damaged our furniture, left the mess for us to clean up including the sheetrock hanging from the ceiling and what had fallen on the floor and on the furniture! In addition, NO ONE had called us to apologize from the office and still has not to this day! I have been emailing the accounting department because Leslie is the only one that will respond about getting reimbursed over months now. I finally received a message from a Gloria, these were her words: She really stated that my home was an u... read more

Shandra C. 

on Birdeye

5 years ago

I am currently getting individuals together who want toJOIN a class action lawsuit against First American Home Warranty and Houston Air Comfort. If you are interested, we will have a solid case against them! Please call with your information for the attorneys to include your info at 832-458-8410, you can message me your info here or text me. 

Shandra C. 

on Birdeye

5 years ago

They fell through the roof, damaged our furniture, left the mess for us to clean up including the sheetrock hanging from the ceiling and what had fallen on the floor and on the furniture!   In addition, NO ONE had called us to apologize from the office and still has not to this day! I have been emailing the accounting department because Leslie is the only one that will respond about getting reimbursed over months now. I finally received a message from a Gloria, these were her words: She really stated that my home was an u... read more

Shandra C. 

on Birdeye

5 years ago

The company actually stated to me: Gloria Garcia 4:11 PM (28 minutes ago) to me, Leslie Again, per your contract with First American, as a home owner, you are responsible for providing a safe work environment for technicians for any work provided in your home. The negligence on your part caused long term injury to our technician. THIS IS ACTUALLY RIDICULOUS TO STATE THAT THIS IS MY FAULT! THE TECHNICIAN FELL FROM MY CEILING, DAMAGED MY FURNITURE, DAMAGED PART OF MY STAIR RAILING, LEFT THE MESS! STAINED MY CARPET AND THE... read more

Steven S. 

on Birdeye

5 years ago

To begin with, I have First American Home Warranty which came with the home when we purchased or I would have called an A/C company that would have responded immediately. My A/C went out about 4:00 on a Thursday afternoon, 90+ temps in the afternoon. I noticed it wasn't working after 5 pm, so call First American. They referred me to Houston Air. They sent me their number and I began calling. No answer, leave a message was the only choice. I Googled Houston Air and their websites says they are open 24 Hours a day. What does t... read more

Regan R. 

on Birdeye

5 years ago

Good service let me what was going on with my unit what needs to be done and took pictures to let me know that he wasn't lying  

Deborah C. 

on Birdeye

5 years ago

I would not recommend them. I think they lack moral character. I am a widow on a fixed income. The technician sold me a a/c surge protector for $375.00. I found the same item on Ebay ranging from $45.00 to $70.00. Where is the integrity?