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iAqualink app
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total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time. email sent again.
Business response:
Our apologies, John! We're not finding your emails; please contact us at customerfeedback@fluidra.com and let us know the email address on your account. We look forward to hearing from you. - iAquaLink Support
doesn't work with Android phones. Keeps showing offline then my son login with his iPhone and no problem. same issues with my husband android. we try with 3 different android and app does not work .
Business response:
Hello, and thanks for your feedback! The app most certainly works with Android devices. Please give us a call so our product specialists can assist you directly. You can reach us at (800) 822-7933. We look forward to speaking with you! - iAquaLink Support
total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time.
Business response:
Our apologies, John! We're not finding your emails; please contact us at customerfeedback@fluidra.com and let us know the email address on your account. We look forward to hearing from you. - iAquaLink Support
system functions. problem is it feels like I'm using a software system from 20 years ago due to its slow speed terrible graphics interface and essentially everything else that it does.
Business response:
Thanks for your valuable feedback! Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
I've been using this for 15 years on my Android and it's still doesn't even fit in the screen properly especially if I go to the web and go to the schedule in the menu. ridiculous
Business response:
Hi Mike, Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We appreciate your feedback, thank you! - iAquaLink Support
No customer support via the app. Worked well until forced update and now it's says update has failed and it bricks my app. Third email (work ticket) in with no response what so ever.
Business response:
Our apologies, Ben! If you are still experiencing issues, please give us a call at (800) 822-7933. Our product specialists will be happy to assist. Thanks for letting us know. - iAquaLink Support
Glitchy. There have been several times I've turned off pool equipment... only to find out latrr that it didn't actually turn off.
Business response:
Hi Marty, We can help keep your equipment functioning as it should. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. Please contact us at (800) 822-7933 for further assistance. - iAquaLink Support
this app is complete rubbish, firmware update errors are constant with no way to manually do them, constant app crashes and half the time won't work with the cordless robot. The robot (freerider) is decent build quality, but for the price I'd expect a better build (lid is quite fragile to open close and remote is not great especially battery change).
Business response:
Our apologies, Marco. We have some tips; try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. Also ensure that the wifi signal out by your pool is consistently at least 10 Mbps. Contact us through "Support" on the app menu for more help. - iAquaLink Support
screen never loads properly always blank
Business response:
Our apologies for your poor experience, Vin. Please give us a call at (800) 822-7933 so our product specialists can troubleshoot with you. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,109 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.