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iAqualink app
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seriously outdated app, wish the pool company would have gone with the other brand.
Business response:
Thanks for your feedback! Comments from users like you help guide our future product developments. Please give us a call at (800) 822-7933 after the New Year holiday to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
love it when it works, hate when it stalls out. Acts like it doing something but doesn't let me in to adjust.. seems to have bug that needs fixing!!!!
Business response:
Our apologies, Marlissa. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Routinely fails to connect. No recovery.
Business response:
Our apologies, Bill. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
The app is non existent. I've tried everything: restart wifi modem, restart phone, log out/in, uninstall. it never works. the light stays red and no other way to update the schedule. This has been a horrible experience. I really wish I would have gone with a different company. RUN
Business response:
Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit. If you accidentally exit the schedule screen without saving, it can lock web access. For further assistance, contact us at (800) 822-7933 after the New Year holiday or anytime at iaqualinkfeedback@fluidra.com. Thanks! - iAquaLink Support
Needs all kinds of improvements. If you need to ask, you should be fired...
Business response:
Thanks for your feedback, Mace B. Comments from users like you help guide our future product developments and we want to better understand your situation. Please share details with us at iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
this pump continues to drop connections like it's a deer in headlights. they need to come up with a wired connection to wire it to your home network. no one helps us with this unit we have to research it ourselves too.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I have seen people be able to select which color they want also use a color wheel. my app is updated but will not allow me to do this. USA has a nice red that I want to use, but I am not able to select just red. Please help!
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
Gods knows how this system works
Business response:
Hi Sam, We'll be happy to assist you! Please contact us through "Support" on the app menu so we can help. - iAquaLink Support
The "My Systems" screen does not react when I tap my pool. I usually have to come back to the app after a few minutes. Ridiculous and horrible user experience.
Business response:
Sorry about that, Jacob. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,210 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.