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iAqualink app
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Very ordinary, app does not give any response or provide anything on the screen as an indication of what's going on with cleaning robot.
Business response:
Hi Michael, thanks for your feedback. The settings available in the app depend on the features of the hardware connected to it. If we can assist with the app or your cleaner, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are happy to help. - iAquaLink Support
this app is the worst one I have. it just locks up and doesn't respond to what you're telling it to do. I'm not new at this I have had it for several years nothing has changed actually it's even gotten worse
Business response:
Our apologies! We can help. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you to improve the app's performance for you. Thanks for letting us know. - iAquaLink Support
this app works maybe once every three times I log in. theres always something on or off that is supposed to be off or on and i am constantly closing it out in order for it to work again.
Business response:
Our apologies, Maryann. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Terrible app, half baked and barely works
Business response:
Our apologies, Mark. Please contact us with more details so we can learn more about your app experience. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
For now expensive this system is, the app is awful. Long delays and the app has to be completely restarted each time I open it. Heater temperature often has to be changed manually on the unit. No temperature readout unless the pump is on.
Business response:
Our apologies, Valerie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It doesn't work a lot of times. Loses connection or app won't open
Business response:
Our apologies, Duke. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
someone please make a better app!
Business response:
Hi Dawson, Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please share details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can better understand your situation and how it can improve. We look forward to hearing from you. - iAquaLink Support
Constantly get alerts to say there is a firmware update error but there is no way to manually check for updates. When trying to remotely connect it is hit and miss although both the controller and phone have strong Wifi connection.
Business response:
Our apologies, Michael! Contact us through "Support" on the app menu, or contact your Fluidra support team here: https://www.fluidra.com.au. We can reset your firmware download for you. Thanks for letting us know. - iAquaLink Support
For over 18 months, as others have described, the app times out to their API's and must be forced closed after using it for the first load since the last time you forced closed it. Irritating that it's taking so long to fix.
Business response:
Our apologies for your experience, Weston. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,119 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.