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iAqualink app
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I have a zodiac pool robot. The app shows that its connected but theres nothing in the circle in the middle when the robot is running. There are no notifications when the cycle is finished either. How can we fix this?
Business response:
Hello Tim, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
Very troublesome app. After spending almost 1 hour to get the controller to not only link to Bluetooth and the the Wi-Fi thought all was going to be great, but no! When opening the app it's a 1% chance that you'll actually be able to use it. The app will register and see the system showing a green dot but often that's as far as it will go. The app won't open the settings and you have to close and open it several times and eventually you'll get the info and settings only to stop function again.
Business response:
Our apologies, M. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I have to say I'm disappointed in this app. I just had my pool installed a week ago and since then, the app hasn't even worked half the time. It either can't connect (despite having great service/wifi) or I get "Sorry, an error has occurred". Both of which I can't access anything with my system. I am extremely disappointed.
Business response:
Congrats on your new pool, Amber! Please ensure that the wifi signal out by your pool equipment is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
old screen. slow and not very good
Business response:
Our apologies, Dean. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Absolutely useless app. Rarely connects. Laggy. Why bother having an app at all if it is this bad? Would give it 0 stars if possible.
Business response:
Sorry to hear this, 00kaphill. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
rarely controls the robot
Business response:
Our apologies, Tim. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
Changing my narrative, as I have contacted you guys several times. Nobody responds. So aside from the app being subpar, so is Support.
Business response:
Our apologies, Frank. Please resend your information to customerfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Very ordinary, app does not give any response or provide anything on the screen as an indication of what's going on with cleaning robot.
Business response:
Hi Michael, thanks for your feedback. The settings available in the app depend on the features of the hardware connected to it. If we can assist with the app or your cleaner, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are happy to help. - iAquaLink Support
this app is the worst one I have. it just locks up and doesn't respond to what you're telling it to do. I'm not new at this I have had it for several years nothing has changed actually it's even gotten worse
Business response:
Our apologies! We can help. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you to improve the app's performance for you. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,126 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.