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iAqualink app
About this business
It's horrible and in consistent. As others have complained half is in the app and the other in the web. Finally found some instruction from 2016 and the web half is exactly the same as it was 10 years ago! During low speed circulation, Heat pump comes at higher rpm as it's supposed to but stays at higher speeds when done and doesn't drop back to lower speed. I could go on ... Lazy and embarrassing it has not been updated. That said, I have no issues with Jandy Equipment.
Business response:
Hi Glenn, Please give us a call at (800) 822-7933. We'd like to help with your app's configuration and the low speed issue. We look forward to speaking with you. Thanks for letting us know. - iAquaLink Support
I have 2 different pools, it works, but I constantly have to close an open app.
Business response:
Our apologies, Ken. Please ensure that the wifi signal out by your pools is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
will not open 90% of the time, have to close and reopen about 20 times then will work. smh
Business response:
Our apologies, James. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Generally useless. Often won't connect, sometimes will after a few minutes, but often not. Have tried all suggested trouble shooting suggestions, but to no avail.
Business response:
Our apologies, R D. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us through "Support" on the app menu. Thanks for letting us know. - iAquaLink Support
no customer service support whatever. you have to pay professionals to come out if anything is wrong.
Business response:
Hi Jamie, our apologies for your experience! Our support team is always happy to assist, though there are definitely issues that are more easily resolved hands-on by an experienced tech. Let us know how we can help at (800) 822-7933. We look forward to hearing from you. - iAquaLink Support
Device disconnect randomly too often
Business response:
Our apologies, Steven. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
iAquaLink needs to get into the modern era with their UI. Having to access an external web link for tuning things like schedule is pretty bad.
Business response:
Thanks for your feedback, Garrison! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Firmware will not update and app constantly loses connection
Business response:
Thanks for your patience, Brad! Your firmware should be good now. In general, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Happy swimming! - iAquaLink Support
I have a zodiac pool robot. The app shows that its connected but theres nothing in the circle in the middle when the robot is running. There are no notifications when the cycle is finished either. How can we fix this?
Business response:
Hello Tim, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,134 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.