This profile has been claimed by the business owner or representative.
iAqualink app
About this business
The "My Systems" screen does not react when I tap my pool. I usually have to come back to the app after a few minutes. Ridiculous and horrible user experience.
Business response:
Sorry about that, Jacob. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Does not respond most of the time
Business response:
Our apologies, George. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Needs some work. It'll leave a message that the app is not responding when it goes idle. You'll need to close and restart the app every time.
Business response:
Our apologies, Bernadette. Here are some tips to help: ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
web version does not work. can't change schedule from summer
Business response:
Hi Brian, If you accidentally exit the schedule screen without saving, it can lock up web access. Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist! - iAquaLink Support
doesnt work well
Business response:
Hi Scott, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
Candy really needs to update this stuff. this is terrible...
Business response:
Our apologies, Houston. We want to understand your situation better and provide you with assistance if needed. Please call our technical support team at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
buggy app. Always says firmware update failed. Slow to update the progress of the cleaner. Can't add a schedule like the aqualink 614iq in American market. Can't add a custom cleaning duration, need to keep pressing +15 to set a longer clean every time you start the cleaner. Can't control the cleaner from the app if you initially started the clean from the physical control panel. The 4050iq itself is a good cleaner, the app is total garbage and the most frustrating part of the product.
Business response:
Thanks for your feedback, Chris. The settings available in the app depend on the features of the hardware connected to it. Please contact us through "Support" on the app menu so we can assist further. - iAquaLink Support
Shuts down in freeze protect mode. The app stops working in freeze protect mode. A technician reset it by having me open the antenna. My wifi signal is fine. I continue to get the message "Your System is Offline" and the little circle is red. Very frustrating.
Business response:
Hi Tim, when Freeze Protection is running, it overrides the ability for you to turn off your filter pump, yes. You should be able to turn other equipment on and off. If it's shutting down the entire system, though, that's not correct. Please call us at (800) 822-7933 so we can assist. Thanks for letting us know. - iAquaLink Support
The app is very glitchy. Not loading, have log out and in again almost daily. Sometimes completely frozen, need to force close and restart. Not to mention, antenna should be able to handle 5ghz in 2025.
Business response:
Our apologies, Bruce. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps. A 2.4 GHz signal can travel better at distances and through walls than 5 GHz. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,198 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.