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iAqualink app
About this business
Needs updates worse than bad. Typically it will work but requires restarting and is slow and glitchy.
Business response:
Our apologies, Rex. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
they need to update this thing it's ridiculous it works whenever it wants too. I may get lucky and get it to connect like once a month briefly....we did everything they say, 2.4 gig wifi at least 10 mbps.
Business response:
Our apologies, David! Thanks for confirming your wifi details. If you use a mesh router, please see this help article for mesh-specific tips: https://tinyurl.com/fluidraapp. Our product specialists are happy to help if you'd like further assistance! Please give us a call at (800) 822-7933. Happy swimming! - iAquaLink Support
It's very unreliable sometimes appearing to respond to changes. But then not actually following through plus the user interface seems pretty outdated compared to apple's.
Business response:
Thanks for your feedback, Laralyn! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you'd like further support, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
garbage, doesn't let you sign up on the app. "try again later"
Business response:
Our apologies, Reece! If you're still having trouble signing up, please contact us so we can assist: https://www.zodiac.com.au/institutional/contact-us. Thanks for letting us know. - iAquaLink Support
App will not connect to Polaris Freedom SC. I tried several times. I was able to select the device, and I got to the party where it needs to connect to my Wi-Fi but it just kept saying "Connecting..." and nothing else. This app is garbage.
Business response:
Hi Jeff, Try temporarily removing any special characters from your wifi network name and password. If you'd like further assistance, please give us a call at (800) 822-7933 so we can work with you directly. Thanks, and happy swimming! - iAquaLink Support
terriable
Business response:
Hello Drew, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
This is the worst app ever. Sometimes it will take days to get on. Customer service is also very unprofessional never help you troubleshoot to resolve the issue.
Business response:
Our apologies, Tashie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Worst app ever. please make an effort to do better
Business response:
Hello Etienne, we apologize for any issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can learn more. Thanks for letting us know. - iAquaLink Support
inconsistent performance and connection. can't control everything from it. can not get to the web app from the link.
Business response:
Our apologies, Michael. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,249 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.