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iAqualink app
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Just sent over 3k on a new system that requires this app for use. It says it is for both Android and Apple however, we have Android and it will not show the equipment options even though it is listed under my equipment. Had to have a friend install on his Apple phone just so I could set the schedules to get it running. Need to redesign this app or create one for Android.
Business response:
Hi Kyle, the app functionality is identical on Android as it is on Apple. Please contact us for assistance at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
Absolutely terrible and useless. My pool robot disconnects daily and I have to unplug it to get it to work for a day. This happened since their last firmware push. Support is totally useless and try to blame my wifi system. I'm very aware of specs to connect and exceed those requirements. If you're looking at buying a Polaris robot STAY AWAY if you want to control it, let alone remove it from your pool. Their response is typical. None of their work, calling support does absolutely nothing.
Business response:
Hi Mario, we're sorry for your connectivity issues. Thanks for clarifying your wifi specs. Here are some tips to try in order until the app stabilizes: Please log out & back in. Then please change your password. Next, clear the app storage/data, and then uninstall and reinstall the app. For more assistance, call (800) 822-7933. - iAquaLink Support
difficult with connections, lacks full wireless access to functionality.
Business response:
Hi Barbara, Thanks for your feedback. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The features in the app depend on the hardware connected to it. If we can assist with your device in any way, let us know at (800) 822-7933. Happy swimming! - iAquaLink Support
Since last update I no longer get notifications. uninstalled and reinstalled app. The app in not showing up in the android app settings.
Business response:
Our apologies, Dave. The functionality of the app notifications has not changed. Uninstalling the app was an excellent step, and if you have not done so, please also restart your device. If you'd like further assistance, please contact us at (800) 822-7933 so we can work with you directly. Happy swimming! - iAquaLink Support
It will not update....
Business response:
Our apologies, Joe. If you are still having issues with the update, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks. - iAquaLink Support
firm ware update often says failed. also no mail to show where it has airway gone
Business response:
Our apologies, Ryan. Please hit "Update" on the firmware update page in your app to let it try again. For best results, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you'd like further assistance, please give us a call at (800) 822-7933. - iAquaLink Support
Can't set more than one action on the schedule...if pool pump is scheduled then I have to forgo the pool lights and do them manually.
Business response:
Hi! The app absolutely can schedule both your pump and your lights. If you'd like assistance setting that up, please give us a call at (800) 822-7933. Our product specialists are happy to help. Enjoy your pool time! - iAquaLink Support
Hands off, no local API. Very slow and unresponsive. Would be better if there was an option to connect to devices locally than through a slow overburdened server half a world away. Have to tap multiple times and manually refresh to get my device started/stopped, takes around ½-1 minute. Not a good experience. Web interface/ home assistant integration also doesn't work due to lag/geo-zoning. Would not buy the product anymore.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your pool time! - iAquaLink Support
this app is horrible never connects to wifi complete waste of time
Business response:
Our apologies, Nick. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,120 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.