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iAqualink app
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Extremely buggy. After firmware update robot no longer cleans stairs of the pool or follows a pattern. We have the 4050IQ. Pretty disappointing for a $3k+ robot and firmware. Edit: Sadly I never received a response back from Zodiac via the email suggested below. Extremely disappointing.
Business response:
So sorry, Lukas! You can also reach us through "Support" in the app menu, or see our website for more support options: https://www.zodiac.co.nz/contactus. Thanks! - iAquaLink Support
always gets kicked off of my network. Update: I got a response from customer support, and of course, they're blaming it on my internet speed. how about making your device 5G compatible? I constantly get 1 gig of speed at all times and I have cameras that are 25 ft further away that have no connectivity issues. it's your equipment not my internet.
Business response:
Hi Doug, Cleaners and other pool equipment require a stronger wifi signal than most household items. The 2.4 GHz wifi signal can travel better at distances and through walls than the 5 GHz signal. For more assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to help. - iAquaLink Support
The most costly automation equipment I have purchased with the most unreliable app I have ever experienced.
Business response:
We apologize that you continue to have trouble with your system, Flavio. Please give us a call at (800) 822-7933 so we can work with you directly to see how we can improve your app experience. Our product specialists are always happy to help. We look forward to speaking with you. - iAquaLink Support
always gets kicked off of my network
Screens don't rotate, detail lines in some areas such as 'schedule' overlay each other and are not usable nor readable Update 4 years later in August 2025: Nothing changed with the two issues I posted about in my 2021 review. I guess their "we're working on it" answer didn't mean much .
Business response:
Thank you so much for your feedback, Rob. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
never gets updated and really buggy.
Business response:
We apologize, Michael. Please contact us so we can learn more about your experience. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
aplikace úplně k ničemu. nedá se přes to prakticky nic dělat. ani informace o stavu robota jestli jede není co má za informace z čidel tam nejsou
Business response:
Dobrý den, omlouváme se za problémy, které máte s aplikací! Chceme pomoci. Navštivte prosím stránku podpory https://www.polarispool.eu/support/contact-us pro pomoc a kontaktujte nás přímo. - Podpora iAquaLink
Awful app. Glitchy and unreliable.
Business response:
Our apologies, John. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I am not able to connect with my Samsung phone. I have to use my iPad to connect to the system.
Business response:
We apologize, Michael. There should be no issue connecting with your Samsung device. Please log out of the app & back in. Next, clear the app storage/data, and then uninstall and reinstall the app. If this doesn't help, please contact us at (800) 822-7933. Our product specialists are always happy to help. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,132 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.