This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Truly awful technology. The app is awful. The device is garbage. They're selling a board that costs $5 to make for hundreds but you literally can't even update the firmware. Their support never responds. I got suckered into this board by a clown, what massive waste of time and money.
Business response:
Thank you for sharing your valuable feedback, Doug. So we can better understand your experience, please share details of the situation as well as your account email with us at customerfeedback@fluidra.com. We look forward to hearing from you. - iAquaLink Support
constantly disconnecting from my wifi, had an update and an app change and was not notified. this is the 2nd time I'm having issues. Terrible system. would much rather have old school manual ability to run my pool.
Business response:
Our apologies, Leslie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Awful. Top down, bottom up, whichever way you look at it this app SUCKS. Connectivity is trash with full signal strength. App doesn't connect to my pool equipment for 3-5 launches EVERY. SINGLE. TIME. Make changes? Saved changes? well good luck with when they go into effect. maybe today. maybe never. Get a QA team. Heck, get a QA INDIVIDUAL. Update your trash services.
Business response:
Our apologies, Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently loses connection to unit though unit near router. Acton buttons don't always work in app.
Business response:
Our apologies, Pub. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Terrible. I constantly have to reset the power because the Bluetooth stops responding. Also, you can't program any of the colors that the system is capable of. It seems you are stuck using the preprogrammed color schemes. There are some great colors that pop up with a color shifting scheme. But you can't pick any of those colors to use when you want. boo! 70,000 dollars later. F this.
Business response:
Hi! Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The color options in the app depend on the physical lights installed. Jandy offers Infinite Watercolor lights, capable of any color in the rainbow. Contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
it is always going offline.
Business response:
Our apologies, Mona. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
not really impressed with it so far. connectivity issues and feature controls dropping out
Business response:
Our apologies, Michael. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
old interface... no ai for pool service help
Business response:
Thanks for sharing your valuable feedback, Jeff. We will take your suggestions into consideration for future product developments. If there's anything we can do to improve your experience, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
I would steer clear if iAquilink. Not user friendly with a barely average interface.
Business response:
Thanks for your feedback, DH. Comments from users like you help guide our future product developments. Please share more information with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We appreciate hearing from you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,078 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.