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iAqualink app
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doesnt work well
Business response:
Hi Scott, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
Candy really needs to update this stuff. this is terrible...
Business response:
Our apologies, Houston. We want to understand your situation better and provide you with assistance if needed. Please call our technical support team at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
buggy app. Always says firmware update failed. Slow to update the progress of the cleaner. Can't add a schedule like the aqualink 614iq in American market. Can't add a custom cleaning duration, need to keep pressing +15 to set a longer clean every time you start the cleaner. Can't control the cleaner from the app if you initially started the clean from the physical control panel. The 4050iq itself is a good cleaner, the app is total garbage and the most frustrating part of the product.
Business response:
Thanks for your feedback, Chris. The settings available in the app depend on the features of the hardware connected to it. Please contact us through "Support" on the app menu so we can assist further. - iAquaLink Support
Shuts down in freeze protect mode. The app stops working in freeze protect mode. A technician reset it by having me open the antenna. My wifi signal is fine. I continue to get the message "Your System is Offline" and the little circle is red. Very frustrating.
Business response:
Hi Tim, when Freeze Protection is running, it overrides the ability for you to turn off your filter pump, yes. You should be able to turn other equipment on and off. If it's shutting down the entire system, though, that's not correct. Please call us at (800) 822-7933 so we can assist. Thanks for letting us know. - iAquaLink Support
The app is very glitchy. Not loading, have log out and in again almost daily. Sometimes completely frozen, need to force close and restart. Not to mention, antenna should be able to handle 5ghz in 2025.
Business response:
Our apologies, Bruce. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps. A 2.4 GHz signal can travel better at distances and through walls than 5 GHz. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933. Thanks! - iAquaLink Support
total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time. and support was no help again.
Business response:
Hi John, We strongly suggest you have a professional inspect your system to diagnose and correct the issues. You can find a pro here: https://www.fluidrausa.com/en/dealer-locator. - iAquaLink Support
Rarely works
Business response:
Our apologies, Allyson. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. Thanks! - iAquaLink Support
terrible app design, functionality, etc. needs upgrade, and also there could be a function to pair the app with google home
Business response:
Hi Dawid, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
terrible app
Business response:
Thank you for your feedback, Laurel. Comments from users like you help guide our future product developments, and we appreciate hearing from you. We'd like to learn more about your experience with the app. Please give us a call at (800) 822-7933 with more details. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,254 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.