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iAqualink app
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I've had this app and vacume for 2 years now. Ever since the update, we had problems with it responding , either on time or several minutes later. most of the time it shows No water temp, and sometimes, it won't show that it's running.
Business response:
Hi Ray, Please log out of the app and back in again, which will reconnect your control box to the app. If that doesn't do the trick, please call us at (800) 822-7933 and our product managers will be happy to assist. Enjoy your swim time! - iAquaLink Support
the app hardly works and I'm literally in it trying to figure out why it suddenly turns my spa off
Business response:
Our apologies, Chelsea. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For assistance setting your schedule or other questions, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
no timers for pumps
Business response:
Thanks for rating the app, Kyler! We can help you with the features that work with your equipment; please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and our product specialists will be happy to assist. Happy swimming! - iAquaLink Support
app doesn't load the settings on clicks, doesn't work at the moment with version 7.1
Business response:
Hi Marcos, we apologize for any issue you might be having! Please share details of what you are experiencing with our product specialists at (800) 822-7933 so we can troubleshoot with you and get your app back into action. Thanks for letting us know. - iAquaLink Support
haif the time it doesn't work or connect
Business response:
Our apologies, Shawn. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
not reliable to connect. start button on console does not work after only 2 seaons
Business response:
Our apologies, Jim. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance with your console or connectivity, please call us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
it sucks! they did a bug fix and all they did was make more bugs. now the schedules don't work you have to run it manually and nobody at the company gives a s***. we sent emails to the company and the app with zero response. but I'm sure they're going to respond to the review!!!!!!
Business response:
Hi there! We don't see any emails from anyone looking like they could be N Mattos, so please give us a call at (800) 822-7933, and we'll be happy to help! - iAquaLink Support
Need to revamp the app. Sometimes it doesn't work and needs to restart or clear cache. Not a great experience. It has got worse now with it not registering that the vacuum is running when it's cleaning the pool.
Business response:
Sorry for your ongoing issues, Joseph. If our previous tips did not help, please contact us at (800) 822-7933 so we can troubleshoot with you directly. We look forward to speaking with you. - iAquaLink Support
vous devriez dire qu'il faut le bluetooth et le wifi activer, cela n'a rien d'évident
Business response:
Bonjour Rémi, nous nous excusons pour les problèmes que vous rencontrez avec l'application ! Nous voulons aider. Veuillez nous contacter via "Support" dans le menu de l'application ou envoyez-nous un e-mail à sav@fluidra.fr afin que nous puissions vous aider. - Prise en charge d'iAquaLink
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.