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iAqualink app
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all of a sudden, app won't open. says no connection. but every other app I have that controls the house would fine. the Internet version works fine. I emailed the company and a rep made some recommendations (things I always tried) but says it's my phone causing the problem. I can't use the app anymore. have to use the browser. if anyone has any suggestions, I would appreciate it. when I open the app it's says "updating" upper left corner but the middle of the even, no connectivity. thank you.
Business response:
Hi Anthony, our apologies for your experience! Our product specialists are happy to help; please give us a call at (800) 822-7933 so we can work with you directly. We look forward to speaking with you. - iAquaLink Support
I usually have to clear cache and data on the app for it to work. plus the controller unit outside is not stable either. I have to try multiple times to stop the pump before it works. It's not a Wi-Fi issue - the router is literally on the other side of the wall where the controller is mounted. I don't have any issues with anything sitting much farther away - like cameras. When it does work it's a nice feature to have. Update 2/7/2026: Closing the app after each use helps.
Business response:
Hi, Ernest, Thanks so much for the update! If you'd like assistance in the future, our product specialists are always happy to help. Reach out to us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with any questions. Enjoy your pool time! - iAquaLink Support
Terrible app. Unreliable, crashes all the time. Doesn't offer necessary controls. extremely dissatisfied, but cant replace with anything so also locked in.
Business response:
We're sorry for your experience with the app. We have some tips; try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. For more help, call us at (800) 822-7933. The settings available in the app depend on the hardware connected to it. - iAquaLink Support
Needs updates worse than bad. Typically it will work but requires restarting and is slow and glitchy.
Business response:
Our apologies, Rex. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
they need to update this thing it's ridiculous it works whenever it wants too. I may get lucky and get it to connect like once a month briefly....we did everything they say, 2.4 gig wifi at least 10 mbps.
Business response:
Our apologies, David! Thanks for confirming your wifi details. If you use a mesh router, please see this help article for mesh-specific tips: https://tinyurl.com/fluidraapp. Our product specialists are happy to help if you'd like further assistance! Please give us a call at (800) 822-7933. Happy swimming! - iAquaLink Support
It's very unreliable sometimes appearing to respond to changes. But then not actually following through plus the user interface seems pretty outdated compared to apple's.
Business response:
Thanks for your feedback, Laralyn! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you'd like further support, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
garbage, doesn't let you sign up on the app. "try again later"
Business response:
Our apologies, Reece! If you're still having trouble signing up, please contact us so we can assist: https://www.zodiac.com.au/institutional/contact-us. Thanks for letting us know. - iAquaLink Support
App will not connect to Polaris Freedom SC. I tried several times. I was able to select the device, and I got to the party where it needs to connect to my Wi-Fi but it just kept saying "Connecting..." and nothing else. This app is garbage.
Business response:
Hi Jeff, Try temporarily removing any special characters from your wifi network name and password. If you'd like further assistance, please give us a call at (800) 822-7933 so we can work with you directly. Thanks, and happy swimming! - iAquaLink Support
terriable
Business response:
Hello Drew, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,310 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.