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iAqualink app
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firm ware update often says failed. also no mail to show where it has airway gone
Business response:
Our apologies, Ryan. Please hit "Update" on the firmware update page in your app to let it try again. For best results, please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you'd like further assistance, please give us a call at (800) 822-7933. - iAquaLink Support
Can't set more than one action on the schedule...if pool pump is scheduled then I have to forgo the pool lights and do them manually.
Business response:
Hi! The app absolutely can schedule both your pump and your lights. If you'd like assistance setting that up, please give us a call at (800) 822-7933. Our product specialists are happy to help. Enjoy your pool time! - iAquaLink Support
Hands off, no local API. Very slow and unresponsive. Would be better if there was an option to connect to devices locally than through a slow overburdened server half a world away. Have to tap multiple times and manually refresh to get my device started/stopped, takes around ½-1 minute. Not a good experience. Web interface/ home assistant integration also doesn't work due to lag/geo-zoning. Would not buy the product anymore.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your pool time! - iAquaLink Support
this app is horrible never connects to wifi complete waste of time
Business response:
Our apologies, Nick. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
App demanded I update the firmware - it failed, despite perfect wifi signal - now my cleaner is bricked - will not work either through app or directly at the unit. Been on hold on their 1800 number for 45 minutes... looks like I am not the only one. $2000 waste of plastic - stay away. Edit : I don't think they read my review - I gave up on their support 1-800 number long ago, no one is answering, and the '1' to call back is not working. Cannot update - the cleaner is non-responsive - dead.
Business response:
Our apologies, Derek. Please hit "Update" on the firmware update page in your app to let it try again. For further assistance, please give us a call at (800) 822-7933. - iAquaLink Support
the app totally sucks. looks like something from 2010, when the first app was made... when we open it, it doesn't always let us into our pool... how do we rename our pool... I wish there was functionality for Google Assistant... hey Google, turn on the pool lights... hey google, turn on the waterfall.... hey Google, what's the current pool temp?..... who's in charge of the development of this app? lol.. needs an overhaul
Business response:
Thanks for your feedback, C! Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience and to help you rename your pool. We look forward to speaking with you. - iAquaLink Support
update fail. starts but doesn't end it. connectivity failed. the wifi is perfect.
Business response:
Hi Fabian, Sorry for that! Please hit "Update" on the firmware update page in your app to let it try again. For further assistance, please give us a call at (800) 822-7933. - iAquaLink Support
poor app
Business response:
Hello Matt, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
The application is constantly unresponsive, I have had to reset the app (clear all data and cache) in several occasions in one year of use to make it work, I had to uninstall and install it again once, I got errors that are unable to clear unless app reset
Business response:
So sorry, Hector. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.