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iAqualink app
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Not much use when the robot is started from the control box. Go onto the app and it seems to want you to start the robot but pressing the start button does nothing.
Business response:
Hello Len, we apologize for the issues you are experiencing with your cleaner in the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Enjoy your pool time! - iAquaLink Support
No solid red color or different holiday themes. This app has potential but in its current state its very limiting.
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
I NEVER see the dispayed examples of the various pages just about 3 very rudimentary functions.
Business response:
Thank you so much for your feedback, B! The settings available in the app depend on the features of the hardware connected to it. We can go over your equipment's options to be sure your app is set up optimally for you. Please contact us at (800) 822-7933; our product specialists are happy to help! - iAquaLink Support
App is still terrible. App is just more and more frustrating to use. I HATE this app. doesn't give you a good selections of light colors. I get random pre-programmed options, but on valentines day, I can't do RED, poor any other single primary color. Did I mention that the app SUCKS!
Business response:
Hi CJ, Contact your pool pro to request Jandy Infinite Watercolor lights; these are actual physical lights you'd need to install, along with a light controller, for infinite color options. This will allow you to have red or any other color you desire. Your current lights do not allow certain solo colors like red. Happy swimming! - iAquaLink Support
very laggy, doesn't work the first time, I have to close the app multiple times before it works.
Business response:
Our apologies, Yaneer. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app works well when its transmitter unit connects. The issue is that it uses older 2.4 GHz Wi-Fi chipset and technology, that will have problems if you have any other Wi-Fi access points or IoT (Internet of Things) devices that use 2.4 GHz connectivity nearby. I find myself constantly resetting the transmitter to get a stable 2.4 GHz connection to my Wi-Fi router that is 20 ft away. Other than connectivity though, the app does what it's supposed to do and works well.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
all of a sudden, app won't open. says no connection. but every other app I have that controls the house would fine. the Internet version works fine. I emailed the company and a rep made some recommendations (things I always tried) but says it's my phone causing the problem. I can't use the app anymore. have to use the browser. if anyone has any suggestions, I would appreciate it. when I open the app it's says "updating" upper left corner but the middle of the even, no connectivity. thank you.
Business response:
Hi Anthony, our apologies for your experience! Our product specialists are happy to help; please give us a call at (800) 822-7933 so we can work with you directly. We look forward to speaking with you. - iAquaLink Support
I usually have to clear cache and data on the app for it to work. plus the controller unit outside is not stable either. I have to try multiple times to stop the pump before it works. It's not a Wi-Fi issue - the router is literally on the other side of the wall where the controller is mounted. I don't have any issues with anything sitting much farther away - like cameras. When it does work it's a nice feature to have. Update 2/7/2026: Closing the app after each use helps.
Business response:
Hi, Ernest, Thanks so much for the update! If you'd like assistance in the future, our product specialists are always happy to help. Reach out to us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with any questions. Enjoy your pool time! - iAquaLink Support
Terrible app. Unreliable, crashes all the time. Doesn't offer necessary controls. extremely dissatisfied, but cant replace with anything so also locked in.
Business response:
We're sorry for your experience with the app. We have some tips; try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. For more help, call us at (800) 822-7933. The settings available in the app depend on the hardware connected to it. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,322 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.