This profile has been claimed by the business owner or representative.
iAqualink app
About this business
This app doesnt work anymore. Shows connected but other functionality does not work.
Business response:
Hi Rebecca, Sorry to hear this! Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. Thanks for letting us know. - iAquaLink Support
hard to figure out
Business response:
Our apologies, Jo Anna! Your pool pro can help you out, or give us a call at (800) 822-7933 and our product specialists will be happy to assist. We want you to get the most out of your app. Thanks for letting us know. - iAquaLink Support
Is it possible to have a scheduling option for the iQ pool robots? Needing to manually run the robot everytime is getting tedious, it would be much better to allow users to run the robot on a automatic schedule.
Business response:
Hi Andrew, The features in the app depend on the hardware connected to it. Many of our iQ robots do include scheduling options. Please contact us through "Support" on the app menu so we can assist you directly with your cleaner. - iAquaLink Support
freezing app
Business response:
Hi Walter, we're sorry to hear that! Please give us a call at (800) 822-7933 so our product specialists can learn more about your situation. Thanks for letting us know. - iAquaLink Support
outdated app.
Business response:
Thank you for your feedback, Keith! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
my app doesn't stay connected nor does it have any of the features featured above for the last year. I only have the schedule and pump speed. no way to control anything else as it states.
Business response:
Our apologies, Trilby. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The settings available in the app depend on the features of the hardware connected to it. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Too slow to load.
Business response:
Our apologies, Margery. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
consistently disconnects, robot often will not respond, frequently see no selectable options in the robot interaction screen just the background images. wyd great in iPhone though, maybe the dev can spend some time on the Android version instead of half 🐴ing it.
Business response:
Sorry Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps & uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. As all versions of the app are the same, we'd like to speak with you to better understand your situation. Please contact us at (800) 822-7933. - iAquaLink Support
Needs work
Business response:
Hello, we apologize for the issues you are experiencing with the app! We want to help. Please see https://www.fluidra.com/ to contact us directly so we may learn more about your situation. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,335 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.