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iAqualink app
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For now expensive this system is, the app is awful. Long delays and the app has to be completely restarted each time I open it. Heater temperature often has to be changed manually on the unit. No temperature readout unless the pump is on.
Business response:
Our apologies, Valerie. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It doesn't work a lot of times. Loses connection or app won't open
Business response:
Our apologies, Duke. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
someone please make a better app!
Business response:
Hi Dawson, Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please share details with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can better understand your situation and how it can improve. We look forward to hearing from you. - iAquaLink Support
Constantly get alerts to say there is a firmware update error but there is no way to manually check for updates. When trying to remotely connect it is hit and miss although both the controller and phone have strong Wifi connection.
Business response:
Our apologies, Michael! Contact us through "Support" on the app menu, or contact your Fluidra support team here: https://www.fluidra.com.au. We can reset your firmware download for you. Thanks for letting us know. - iAquaLink Support
For over 18 months, as others have described, the app times out to their API's and must be forced closed after using it for the first load since the last time you forced closed it. Irritating that it's taking so long to fix.
Business response:
Our apologies for your experience, Weston. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. We look forward to speaking with you. - iAquaLink Support
Works maybe 10% of the time.
Business response:
Our apologies, Chad. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time. email sent again.
Business response:
Our apologies, John! We're not finding your emails; please contact us at customerfeedback@fluidra.com and let us know the email address on your account. We look forward to hearing from you. - iAquaLink Support
doesn't work with Android phones. Keeps showing offline then my son login with his iPhone and no problem. same issues with my husband android. we try with 3 different android and app does not work .
Business response:
Hello, and thanks for your feedback! The app most certainly works with Android devices. Please give us a call so our product specialists can assist you directly. You can reach us at (800) 822-7933. We look forward to speaking with you! - iAquaLink Support
total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time.
Business response:
Our apologies, John! We're not finding your emails; please contact us at customerfeedback@fluidra.com and let us know the email address on your account. We look forward to hearing from you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.