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iAqualink app
About this business
total garbage. ive tried over 10 times to reach support. email, phone and nothing. can never reach anyone. let messages on both email and phone and nothing. don't spend your hard earned money on this product because you will get no support when it breaks. the app takes at least 3 tries to actual get in and adjust your system. half the time you have to log all the way out and back in. it's never ever worked first time. and support was no help again.
Business response:
Hi John, We strongly suggest you have a professional inspect your system to diagnose and correct the issues. You can find a pro here: https://www.fluidrausa.com/en/dealer-locator. - iAquaLink Support
Rarely works
Business response:
Our apologies, Allyson. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. Thanks! - iAquaLink Support
terrible app design, functionality, etc. needs upgrade, and also there could be a function to pair the app with google home
Business response:
Hi Dawid, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
terrible app
Business response:
Thank you for your feedback, Laurel. Comments from users like you help guide our future product developments, and we appreciate hearing from you. We'd like to learn more about your experience with the app. Please give us a call at (800) 822-7933 with more details. We look forward to speaking with you. - iAquaLink Support
Terrible support. Keep getting unable to update firmware message. Chatted with support and had "There is issue with the iaqualink at the moment that they are trying to fix" then "There has been an issue on and off for a little while. They are in process of trying to fix" then "There is an update to 7.3.1 for some users this has resolved issue". Basically no effort in helping, just wanted to get rid of me.
Business response:
We apologize for your poor experience, Andrew. It looks like your cleaner has no issues currently, though please contact us again should anything arise. Thanks for letting us know, and enjoy your swim time! - iAquaLink Support
not great. desperately needs a dark mode.
Business response:
Thank you for your feedback about dark mode! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your pool time! - iAquaLink Support
When it works the pool data and controls are good. Unfortunately it rarely works correctly. I repeatedly have to refresh, sign out and back in, and uninstall and reinstall the app to get it to pull up the data for my pool.
Business response:
Our apologies, Sharon. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot with you. Thanks! - iAquaLink Support
The hardware is reliable. but dependent on the App software which is not reliable. The App (possibly due to updates, possibly due to bugs) can lose its connection to the user login and/or to the hardware. If two family members want to install the software, more issues arise. The software team needs professional leadership that knows how to set up a solid test lab and robust test plan that is applied with every software change commit. The App could be fixed and the product made complete.
Business response:
We apologize, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
love the pool cleaner, but the app is buggy. often get connection errors even when cleaner is clearly on my network. lately the status circle (whether cleaner is running, or idle etc) shows blank so unable to know status of cleaner if away from home. clearing cache sometimes helps, sometimes does not. need to work out the bugs.
Business response:
Our apologies, Chad. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,198 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.