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iAqualink app
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freezing app
Business response:
Hi Walter, we're sorry to hear that! Please give us a call at (800) 822-7933 so our product specialists can learn more about your situation. Thanks for letting us know. - iAquaLink Support
outdated app.
Business response:
Thank you for your feedback, Keith! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
my app doesn't stay connected nor does it have any of the features featured above for the last year. I only have the schedule and pump speed. no way to control anything else as it states.
Business response:
Our apologies, Trilby. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The settings available in the app depend on the features of the hardware connected to it. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Too slow to load.
Business response:
Our apologies, Margery. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
consistently disconnects, robot often will not respond, frequently see no selectable options in the robot interaction screen just the background images. wyd great in iPhone though, maybe the dev can spend some time on the Android version instead of half 🐴ing it.
Business response:
Sorry Mike. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps & uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. As all versions of the app are the same, we'd like to speak with you to better understand your situation. Please contact us at (800) 822-7933. - iAquaLink Support
Needs work
Business response:
Hello, we apologize for the issues you are experiencing with the app! We want to help. Please see https://www.fluidra.com/ to contact us directly so we may learn more about your situation. - iAquaLink Support
This app is trash. The color array was updated and took off the only color we really loved. There's no way to add new colors. The app itself is constantly going offline and sometimes when you turn off your spa heater, it'll stay on. You have to verify EVERYTHING that this app turns on/off. I would switch to a better app if I could.
Business response:
Hi Matt, Thanks for your feedback. Please give us a call at (800) 822-7933 so we can help get your app set up to suit your needs. We look forward to speaking with you. - iAquaLink Support
Very limited functionality. Bad UX. (Using this with Zodiac EXo pH link SWC). The new(ish) timer functionality is broken - when you try to run the chlorinator for a subset of pump timer, it doesn't switch on and off correctly. Annoying bug with the settings button disappearing frequently. Very disappointing.
Business response:
Hi Jozua, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
Not much use when the robot is started from the control box. Go onto the app and it seems to want you to start the robot but pressing the start button does nothing.
Business response:
Hello Len, we apologize for the issues you are experiencing with your cleaner in the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Enjoy your pool time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,299 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.