This profile has been claimed by the business owner or representative.
iAqualink app
About this business
No customer support via the app. Worked well until forced update and now it's says update has failed and it bricks my app. Third email (work ticket) in with no response what so ever.
Business response:
Our apologies, Ben! If you are still experiencing issues, please give us a call at (800) 822-7933. Our product specialists will be happy to assist. Thanks for letting us know. - iAquaLink Support
Glitchy. There have been several times I've turned off pool equipment... only to find out latrr that it didn't actually turn off.
Business response:
Hi Marty, We can help keep your equipment functioning as it should. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. Please contact us at (800) 822-7933 for further assistance. - iAquaLink Support
this app is complete rubbish, firmware update errors are constant with no way to manually do them, constant app crashes and half the time won't work with the cordless robot. The robot (freerider) is decent build quality, but for the price I'd expect a better build (lid is quite fragile to open close and remote is not great especially battery change).
Business response:
Our apologies, Marco. We have some tips; try these in order until the app stabilizes: Log out & back in. Change your password. Clear the app storage/data. Uninstall & reinstall the app. Also ensure that the wifi signal out by your pool is consistently at least 10 Mbps. Contact us through "Support" on the app menu for more help. - iAquaLink Support
screen never loads properly always blank
Business response:
Our apologies for your poor experience, Vin. Please give us a call at (800) 822-7933 so our product specialists can troubleshoot with you. Thanks for letting us know. - iAquaLink Support
doesn't let me change wifi in app. won't save my clean mode sched.
Business response:
Hi Andrew, thanks for your feedback! Our product specialists will be happy to assist you with both issues. Please give us a call at (800) 822-7933 so we can work with you directly. Enjoy your pool time! - iAquaLink Support
terrible connection, always needing firmware update, yet the firmware is up to date.
Business response:
Hi Reginald, Our apologies for the firmware issue. Please give us a call at (800) 822-7933 so we can assist. We can also help with the connectivity issues during your call. We look forward to speaking with you. - iAquaLink Support
I have to restart the app several times each time I try to use it.
Business response:
Our apologies, James. We'd like to talk with you to troubleshoot this and improve your experience. Please give us a call at (800) 822-7933; our product specialists are always happy to help. Thanks for letting us know. - iAquaLink Support
the app totally sucks. looks like something from 2010, when the first app was made... when we open it, it doesn't always let us into our pool... how do we rename our pool... I wish there was functionality for Google Assistant... hey Google, turn on the pool lights... hey google, turn on the waterfall.... hey Google, what's the current pool temp?..... who's in charge of the development of this app? lol.. needs an overhaul. update: called support. no fix. app still sucks and doesn't always load
Business response:
Thanks for your feedback, C! Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience and to help you rename your pool. We look forward to speaking with you. - iAquaLink Support
Extremely buggy. After firmware update robot no longer cleans stairs of the pool or follows a pattern. We have the 4050IQ. Pretty disappointing for a $3k+ robot and firmware. Edit: Sadly I never received a response back from Zodiac via the email suggested below. Extremely disappointing.
Business response:
So sorry, Lukas! You can also reach us through "Support" in the app menu, or see our website for more support options: https://www.zodiac.co.nz/contactus. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,113 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.