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iAqualink app
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The hardware is reliable. but dependent on the App software which is not reliable. The App (possibly due to updates, possibly due to bugs) can lose its connection to the user login and/or to the hardware. If two family members want to install the software, more issues arise. The software team needs professional leadership that knows how to set up a solid test lab and robust test plan that is applied with every software change commit. The App could be fixed and the product made complete.
Business response:
We apologize, David. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
love the pool cleaner, but the app is buggy. often get connection errors even when cleaner is clearly on my network. lately the status circle (whether cleaner is running, or idle etc) shows blank so unable to know status of cleaner if away from home. clearing cache sometimes helps, sometimes does not. need to work out the bugs.
Business response:
Our apologies, Chad. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
worked fine when I first got the app and robot pool cleaner. Some update happens a couple months ago and now there's nothing on the app screen except for a Play button that doesn't give you any confirmation that the robot pool cleaner is running, the timer and the option for TYPE of cleaning is gone. FIX THIS. This is on Android.
Business response:
Our apologies, Joel! Please give us a call at (800) 822-7933 so our product specialists can troubleshoot the issue with you. Thanks for letting us know. - iAquaLink Support
App almost never works; customer service always says a server is down or AWS or blames it on something else.
Business response:
Our apologies for last month's AWS outage, Walt. In general, ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
app needs an update as there is clearly bugs in this version. it will connect but as soon as you press on clean mode it will crash unless you keep trying for a good 10 minutes have tried uninstalling and reinstalling and still no luck only sometimes if you keep clearing cache will it work properly.
Business response:
Our apologies! Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
Very ordinary, app does not give any response or provide anything on the screen as an indication of what's going on with cleaning robot. update: DX4050iQ - top of the range, cant see features. Sent support via app. Had no response.
Business response:
Hi Michael, thanks for your feedback. The settings available in the app depend on the features of the hardware connected to it. If we can assist with the app or your cleaner, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are happy to help. - iAquaLink Support
you never know what you're going to get when you open the app. It is never consistent, sometimes you see a timer. Sometimes you just see the play symbol. very frustrating
Business response:
Our apologies, Matt! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know. - iAquaLink Support
It feels it was designed by a 2nd grader 20 years ago.
Business response:
Thank you so much for your feedback, Ted! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
Junk! Installed this app and put the Polaris Freedom SC in pairing mode and the app finds the cordle robotic cleaner saying it connected successfully and then when I click continue it keeps spinning saying connecting. Never allows me to choose my Wi-Fi and I have excellent signal where I'm setting this up. $900 and they can't get this or the app working correctly. Horrible out of the box experience. Would not recommend.
Business response:
Hi Nelson, try temporarily removing any special characters from your wifi network name and password. Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For further assistance, contact us at (800) 822-7933 so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,186 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.