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iAqualink app
About this business
This app is trash. The color array was updated and took off the only color we really loved. There's no way to add new colors. The app itself is constantly going offline and sometimes when you turn off your spa heater, it'll stay on. You have to verify EVERYTHING that this app turns on/off. I would switch to a better app if I could.
Business response:
Hi Matt, Thanks for your feedback. Please give us a call at (800) 822-7933 so we can help get your app set up to suit your needs. We look forward to speaking with you. - iAquaLink Support
Very limited functionality. Bad UX. (Using this with Zodiac EXo pH link SWC). The new(ish) timer functionality is broken - when you try to run the chlorinator for a subset of pump timer, it doesn't switch on and off correctly. Annoying bug with the settings button disappearing frequently. Very disappointing.
Business response:
Hi Jozua, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Thanks for letting us know. - iAquaLink Support
Not much use when the robot is started from the control box. Go onto the app and it seems to want you to start the robot but pressing the start button does nothing.
Business response:
Hello Len, we apologize for the issues you are experiencing with your cleaner in the app! We want to help. Please contact us through "Support" on the app menu so we can assist. Enjoy your pool time! - iAquaLink Support
No solid red color or different holiday themes. This app has potential but in its current state its very limiting.
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
I NEVER see the dispayed examples of the various pages just about 3 very rudimentary functions.
Business response:
Thank you so much for your feedback, B! The settings available in the app depend on the features of the hardware connected to it. We can go over your equipment's options to be sure your app is set up optimally for you. Please contact us at (800) 822-7933; our product specialists are happy to help! - iAquaLink Support
App is still terrible. App is just more and more frustrating to use. I HATE this app. doesn't give you a good selections of light colors. I get random pre-programmed options, but on valentines day, I can't do RED, poor any other single primary color. Did I mention that the app SUCKS!
Business response:
Hi CJ, Contact your pool pro to request Jandy Infinite Watercolor lights; these are actual physical lights you'd need to install, along with a light controller, for infinite color options. This will allow you to have red or any other color you desire. Your current lights do not allow certain solo colors like red. Happy swimming! - iAquaLink Support
very laggy, doesn't work the first time, I have to close the app multiple times before it works.
Business response:
Our apologies, Yaneer. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app works well when its transmitter unit connects. The issue is that it uses older 2.4 GHz Wi-Fi chipset and technology, that will have problems if you have any other Wi-Fi access points or IoT (Internet of Things) devices that use 2.4 GHz connectivity nearby. I find myself constantly resetting the transmitter to get a stable 2.4 GHz connection to my Wi-Fi router that is 20 ft away. Other than connectivity though, the app does what it's supposed to do and works well.
Business response:
Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist! - iAquaLink Support
all of a sudden, app won't open. says no connection. but every other app I have that controls the house would fine. the Internet version works fine. I emailed the company and a rep made some recommendations (things I always tried) but says it's my phone causing the problem. I can't use the app anymore. have to use the browser. if anyone has any suggestions, I would appreciate it. when I open the app it's says "updating" upper left corner but the middle of the even, no connectivity. thank you.
Business response:
Hi Anthony, our apologies for your experience! Our product specialists are happy to help; please give us a call at (800) 822-7933 so we can work with you directly. We look forward to speaking with you. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,291 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.