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iAqualink app
About this business
horrible interface. frequently disconnects. difficult to use.
Business response:
Our apologies. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I usually have to clear cache and data on the app for it to work. plus the controller unit outside is not stable either. I have to try multiple times to stop the pump before it works. It's not a Wi-Fi issue - the router is literally on the other side of the wall where the controller is mounted. I don't have any issues with anything sitting much farther away - like cameras. When it does work it's a nice feature to have.
Business response:
Our apologies, Ernest. Please ensure that the wifi signal uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks for letting us know! - iAquaLink Support
The app fails all the time.... I open the app select the system and nothing happens.... I have uninstalled the app reinstalled the app,Wi-Fi signal is good sometimes it works sometimes it doesn't....
Business response:
Our apologies, Doug. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
I'm surprised this app is so non-functional. It says it is connected to the pool cleaner but if I program a schedule it never saves and never runs. I called customer support multiple times and that was a huge waste of my time. At their suggestion I tried re-installing the app, then switched to an iOS device to do the same, then reset and reconfigured my WiFi multiple times, then reset my cleaner. What a waste of my time for a half-baked "smart" app and devices that won't communicate properly.
Business response:
Our apologies for your poor experience, Jerry! Please contact us at customerfeedback@fluidra.com and confirm the email address on your account. Thank you for letting us know. We look forward to hearing from you. - iAquaLink Support
relatively easy to use but missing key features
Business response:
Thanks for your feedback, Robert! The settings available in the app depend on the features of the hardware connected to it. If we can assist you with maximizing your options within the app, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
the software is old and lacks flexability and conectivity to other smart devices
Business response:
Thank you so much for your feedback, Bill! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please give us a call at (800) 822-7933 to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
outdated and glitches alot needs nee color patters for the lights and having it stay green and connected would be a plus
Business response:
Ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The options in the app depend on the physical lights installed in your pool. Thanks to feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color. Please call (800) 822-7933 for assistance. - iAquaLink Support
needs a design and UI update
Business response:
Thanks for your feedback, Moses! Comments from users like you help guide our future product developments. Please give us a call at (800) 822-7933 after the New Year holiday to find out if your system is suitable for a firmware update that could improve your app experience. We look forward to speaking with you. - iAquaLink Support
it sucks. the remote connection works very poorly
Business response:
Our apologies, Ilya. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp for tips. For further assistance, contact us at (800) 822-7933 after the New Year holiday so we can work with you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,245 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.