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iAqualink app
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I am not able to connect with my Samsung phone. I have to use my iPad to connect to the system.
Business response:
We apologize, Michael. There should be no issue connecting with your Samsung device. Please log out of the app & back in. Next, clear the app storage/data, and then uninstall and reinstall the app. If this doesn't help, please contact us at (800) 822-7933. Our product specialists are always happy to help. - iAquaLink Support
web scheduling doesnt work
Business response:
Our apologies! Try hitting the reset button on your unit. If that doesn't do it, turn off/on the circuit breaker to the unit or contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Our product specialists are always happy to assist. - iAquaLink Support
qt1050 robot + iaqualink app. NR1. there's no such robot to select in the options of robot cleaners within the app, yet the product has iaqualink plastered all over it including box and manual, but with some trial and error I've managed to add it. now the app shows that robot connected but 70% of the time if I open robot controls everything is greyed out and controls don't work... don't even get me started on actual robot cleaner... the only premium thing about it is price and packaging
Business response:
Hello, we apologize for the issues you are experiencing with the app! We want to help. Please contact us through "Support" on the app menu so we can assist. - iAquaLink Support
when it works it's great, but that's the problem, we have issues keeping it connected to our phones for control. Have tried numerous times to trouble shoot and reset. It will work for a few days then stops.
Business response:
Our apologies, Vikky. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If you use a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Just sent over 3k on a new system that requires this app for use. It says it is for both Android and Apple however, we have Android and it will not show the equipment options even though it is listed under my equipment. Had to have a friend install on his Apple phone just so I could set the schedules to get it running. Need to redesign this app or create one for Android.
Business response:
Hi Kyle, the app functionality is identical on Android as it is on Apple. Please contact us for assistance at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to speaking with you. - iAquaLink Support
Absolutely terrible and useless. My pool robot disconnects daily and I have to unplug it to get it to work for a day. This happened since their last firmware push. Support is totally useless and try to blame my wifi system. I'm very aware of specs to connect and exceed those requirements. If you're looking at buying a Polaris robot STAY AWAY if you want to control it, let alone remove it from your pool. Their response is typical. None of their work, calling support does absolutely nothing.
Business response:
Hi Mario, we're sorry for your connectivity issues. Thanks for clarifying your wifi specs. Here are some tips to try in order until the app stabilizes: Please log out & back in. Then please change your password. Next, clear the app storage/data, and then uninstall and reinstall the app. For more assistance, call (800) 822-7933. - iAquaLink Support
difficult with connections, lacks full wireless access to functionality.
Business response:
Hi Barbara, Thanks for your feedback. Please ensure that the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. The features in the app depend on the hardware connected to it. If we can assist with your device in any way, let us know at (800) 822-7933. Happy swimming! - iAquaLink Support
Since last update I no longer get notifications. uninstalled and reinstalled app. The app in not showing up in the android app settings.
Business response:
Our apologies, Dave. The functionality of the app notifications has not changed. Uninstalling the app was an excellent step, and if you have not done so, please also restart your device. If you'd like further assistance, please contact us at (800) 822-7933 so we can work with you directly. Happy swimming! - iAquaLink Support
It will not update....
Business response:
Our apologies, Joe. If you are still having issues with the update, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly. Thanks. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.