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iAqualink app
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Works fine with just my RSPS16 IAaualink panel but when trying to add the VRXIQ+ Robotic Cleaner I get an error after naming the robot "Sorry, we couldn't add the system".... I wish I would have gone with Maytronics Dolphin now. App needs all features available on the "web app" to be incorporated to this app.
Now a horrible customer service on top of klonky system. Left a massage for call back in the morning and no call back. Very unfriendly user interface, needs a major update
Business response:
Hello Mike, We're here to help! Please email your contact information to feedback@zodiac.com, and an IOT specialist will contact you. All the Best, AquaLink
Connection Problems with the Aqualink Central systems today 3/25/2022. System shows green but when you enter the system you receive a timeout and disconnect message. Also happens on Web interface. Other landscape devices on wifi node have no issues. Tried to call and the automated attendant declared a hold time in excess of 175 minutes. No status page for their central systems to help me confirm that this is their issue. Better communication and transparency is needed.
Business response:
Hi Eucke, Sorry for the connectivity issues and the long wait time. We'd like to troubleshoot with you to improve your system's connectivity. Please give us another try (midweek usually has shorter wait times), and in the meantime, you might want to check the connectivity tips online at www.iaqualink.com/en/support. Thank you. - iAquaLink Support
Won't connect to any router
Business response:
Hi Christopher, We're sorry for your poor experience with connectivity in the app. Please contact us at (800) 822-7933 and we can troubleshoot your setup to get it connected. You can also find connectivity tips online at www.iaqualink.com/en/support. We look forward to helping you. - iAquaLink Support
app never works
Business response:
Hi Nancy, We apologize for the inconvenience. Can you please be more specific so that we can identify the issue? Please contact us at (800) 822-7933. We look forward to assisting you. - iAquaLink Support
Originally, if I closed the app without logging out, I couldn't access the chlorinator. A recent chlorinator firmware update fixed that issue. Then access completely broke. Turned out to be an issue with the IPv6 settings on my local wifi. IPv6 was enabled but was not working. The chlorinator appeared to be stuck using IPv6 and wouldn't fallback to IPv4. Make sure IPv6 is either working or completely disabled on your home network.
Business response:
Hi Garry, Thanks so much for sharing your solution! We're very happy that you have resolved your issue and can now enjoy the fruits of your labor. Please let us know if anything else comes up; we're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Since updating app has stopped working. Will logo on and then white screen. Removed and added again. Always the same issue
Business response:
Hi Angus, We're sorry for the issue you're experiencing with the app. Please log out & back in. Then please change your password. Next, clear the app storage/data, and then uninstall and reinstall the app. If this doesn't do the trick, please contact us at (800) 822-7933, and we'll be happy to troubleshoot the issue. - iAquaLink Support
Will not connect to my wifi
Business response:
Hi Ryan, Our apologies for the connectivity issues you're experiencing. We can help! Please give us a call at (800) 822-7933 while you're near your pool so we can troubleshoot your system setup. You can also find connectivity tips online at www.iaqualink.com/en/support. We look forward to assisting you. - iAquaLink Support
Keeps disconnecting from my phone. I have a smart phone and 170mbps at the box. Help
Business response:
Hi Thomas, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 while you're near your pool so we can troubleshoot your system setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.