iAqualink app

Name: iAqualink app
Address: 2882 Whiptail Loop, Suite 100, Carlsbad, CA, 92010, US
Telephone: (800) 822-7933
Rating: 2.6

2.6

About this business

Home Services Swimming Pools

2.64,100 reviews

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Lorenzo Girotti

3 years ago

The app starts, log-in correctly, but than in the pools list, I'm not able to acces since more than a month to the single system, the app remains in loading forever. (I'm trying to access to the pools where I've Exo system installed), those systems are correctly connected and showed as online. I've tried to cancel cache and data, unistall and re-install the app, tried the app in a different smarthpone, without any success. Unfortunately also changing the password didn't help!

Business response:

Hi Lorenzo, Thanks for the update. Please give us a call at (800) 822-7933 and we'll get your app back in action. - iAquaLink Support

Jennifer Samuel

3 years ago

Upgraded to 3 since their wonderful tech support walked me through getting our system back online in the app. Love the WEB option but have you looked at how the schedule appears on mobile? Please update your front end display so it can actually be read and used. I have a screenshot if you need it for coding display purposes. Also interesting how my 1 star review for being offline for no reason is no longer here. Hmmm...

Business response:

Hi Jennifer, Sorry to hear this! We can help with your connectivity issues; please give us a call at (800) 822-7933 when you're near your pool so we can troubleshoot to get your system set up optimally for your pool. Thanks for letting us know. - iAquaLink Support

Alex

3 years ago

works but horrible design for a pool. users have to be logged into their account to control their pool... if your internet is down... your pool will NOT work

Business response:

Hi Alex, Our apologies for the frustration. Yes, for security purposes, you do need to be logged into your account to use the app. Please let us know if you have any questions we can assist with; we're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support

Anne-Marie Kennedy

3 years ago

This app is terrible. Constantly fails to connect to my Android device. So frustrating and features are too few and basic.

Business response:

Hi Anne-Marie, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 so we can troubleshoot your setup and get your app connecting properly. We'll also be able to help with the features that your system provides. Thanks for letting us know. - iAquaLink Support

Bill Batey

3 years ago

Our system outside shows connected to the web (green light) but on the app and web shows offline. Honestly, there are so many horrible design decisions it boggles the mind. Why is everything so horribly hidden outside? Gotta reset the wifi? Grab that screw driver and manual. Why can't I simply control my system no matter what when on my local network? If your system goes down, I'm SOL. The manual controls outside should be better. I've had my pool 2 months now and already hate this system.

Business response:

Hi Bill, We apologize for the frustration you're experiencing with the app. We can help! Please give us a call at (800) 822-7933 when you're near your pool so we can troubleshoot the connectivity issue, as well as answer any questions you may have about your new system. Thanks for letting us know. - iAquaLink Support

Jennifer Samuel

3 years ago

All of the sudden it's offline?! Restarted router & nothing has been moved. It's been pretty unreliable lately which is extremely disappointing.

Business response:

Mollie Aunan

3 years ago

It says I have the updated version on my phone, but it keeps prompting me to upgrade.

Business response:

Hi Mollie, we apologize for any issue you might be having! Could you share details of what you are experiencing to our customer support at (800) 822-7933 or iaqualinkfeedback@fluidra.com? We'll get you up and running. Thanks! - iAquaLink Support