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iAqualink app
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seems after update it no longer works with Alexa
Brand new 🆕 not brand new app install and it fails setting up my cleaner. Can't even get to the screen to add it to my wifi. Sees it from Bluetooth then next screen says Bluetooth gone. 60 min wait to contact support. Update: support was no help. Update:. I had to borrow an apple phone to use the app on it to setup my device and it worked. The android app is flawed and should be fixed. This is not a phone prob as I tried from multiple android devices and types.
Business response:
Hi Mickey, Thank you for the update. We recommend this Android Bluetooth troubleshooting video to help get your device connected: https://www.youtube.com/watch?v=qL7n2dQSRY4. We hope this helps. - iAquaLink Support
Brand new 🆕 not brand new app install and it fails setting up my cleaner. Can't even get to the screen to add it to my wifi. Sees it from Bluetooth then next screen says Bluetooth gone. 60 min wait to contact support. Update: support was no help. May have to return the cleaner and look elsewhere
Business response:
Hi Mickey, We apologize that your issue remains unresolved. Please email us with your cleaner model and serial number, and your contact information, at customerfeedback@fluidra.com. We'll get your cleaner working for you. - iAquaLink Support
Constant connectivity issues. Need to kill app every other time and relaunch. First screen brings up pool as if I have multiple pools that I should select from. The way it needs to work is tap on the app, app launches and jumps right into all the settings for my pool. Just make it work. I know you guys think it works that way, but it really doesn't. When I call the phone number, it's completely useless because the people are not developers they're just tech support.What's the dev support email?
Business response:
Hi Mark, Please try clearing the app's cache on the phone, and make sure the phone software is updated. If this doesn't help, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can help resolve the issues and allow you to enjoy your pool. - iAquaLink Support
No way this has a 4.3 rating. Do yourself a favor and just go to the website you have to do that anyway in this app. It's extremely slow and It also will jack up your schedule. Complete garbage for what this system cost. No wonder jandy is dealer only now...
Business response:
Hi Lawrence, We apologize for your experience. We 100% stand behind our products when installed by a professional, as it takes specific training, knowledge and expertise to properly install highly technical products. Customer satisfaction is our top priority. Please tell us more: (800) 822-7933 or iaqualinkfeedback@fluidra.com. - iAquaLink Support
glitchy and controls are not sensitive enough. also, doesn't save custom setting sometimes.
Business response:
Hi Jon, We're sorry for your poor experience with the app. We'd like to learn more so we can assist. Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
Please if you only have one pool it should start up into that pool.
Business response:
Hi Eric, Thank you for sharing your feedback with us! We will take your comments into consideration for future product developments. If we can help in any way, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Loose connection all the time. And it's always a pain to bring it back online. Make sure to set aside a couple of hours waiting for technical support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,100 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.