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iAqualink app
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very limited functionality and part of it has to be done through a web portal not mobile friendly. every time you use the app and try to connect again to the device it shows not available, you have to restart to show de device available again
Business response:
Hi David, Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
This app needs serious updates and general user experience improvements. Should also open the app up or make an API available so the community could help you make these improvements for free. Heck I'll help you improve the app for free. You'd sell more Jandy systems by far with just a few tweaks that enhanced the controls and provided pool owners with some great features. Like color lighting customization. Calendar systems, Google home integration. Contact me, and turn bad reviews to 5 stars!
Business response:
Thank you for sharing your valuable feedback, Chris! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please share your specific suggestions with us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your swim time! - iAquaLink Support
will not remain connected to wifi network
Business response:
Our apologies, Jeffrey. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Can't change my wifi network. It's almost impossible. Does anyone reed this?
Business response:
Hi Alberto, Our apologies for the difficulty in changing what network your app connects to. See this video for help: https://www.youtube.com/watch?v=kEYflc7jpZs. For further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
The app itself is decent. However, the web control platform is abysmal. It's in dire need of update and add functionality to bring it in line with modern automation standards.
Business response:
Hi Joseph, Thanks so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Happy swimming! - iAquaLink Support
nothing working
Business response:
Our apologies for your poor experience with the app. We can help! Please contact us at (800) 822-7933, Mon-Fri, 9am-4pm. You can also email us at iaqualinkfeedback@fluidra.com. We look forward to assisting you. - iAquaLink Support
This app is a disaster. Tech support is a 2 hour wait and then they were unable to resolve anything. Just replaced my pool pump and the installer raved had about this app. How would I know???? I am unable to even get it to connect to my WiFi. I am unable to get ANY of the app functions to work. Samsung S23.
Business response:
Hi FUN33FUN, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Remote control feature very slow and unresponsive, with maximum coverage of WiFi.
Business response:
Hi Joel, Our apologies for your poor experience with connectivity in the app. If the wifi signal out by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network, and you are still having trouble, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
It would be good to have an history chart of ph, Rx and temp values (like the blueconnect). A web version (for professionals desktop monitoring) is appreciate. The ph/orp setpoint range must be enlarged (at least 6.0 to 8.0 for pH and 300 to 900 for ORP. Add the possibility to share the device with customers and colleagues without having to do phisically the "pairing" procedure each time. It is not possible to set aux (lights) ON from 8 pm to 2 am, but just until 11.45 pm. Add 2 schedule timers.
Business response:
Thank you for your patience and understanding. All issues should now be resolved. Please continue to use your app normally. If you experience any additional issue, please contact us through "Support" on the app menu. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.