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iAqualink app
About this business
Have been trying to connect all day, doesn't link up the cleaner on my phone. S21 ultra and dx4050 iQ cleaner. All new stuff, what's the deal???
Stupid pop up message very poor app negative stars
Business response:
Hi Roy B, Our apologies for your experience with the app! Our tech team can help. Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and a specialist will be happy to assist. - iAquaLink Support
Set this up for a old jandy 8 it about three hours works great
Rubbish App, won't let me connect unless I uninstall then re-install every time.
Business response:
Hi Glenn, We apologize for the issue you're having! Try these steps: Restart your phone. Log out & back in (if you're logged in already). Next, clear the app storage/data. Then uninstall and reinstall the app. If this doesn't do the trick, please call us at (800) 822-7933 so we can assist further. Thanks for your patience. - iAquaLink Support
The app works fine for turning heat, lights, etc. on and off. However, if you need to modify the schedule or do pretty much anything else it kicks you onto a web portal and that almost never connects. It may log in sometimes but then it'll get hung up and kick me out.
Business response:
Hi Alex, Our apologies for the connectivity issues you're experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we can troubleshoot your setup. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for reaching out! - iAquaLink Support
The app always had connectivity issues but it has now forced me to change my password and now it connect to my equipment at all. I've tried new user details and reinstallation of app and equipment. Terrible.
Business response:
Hi Andrew, We're sorry for the trouble! Try clearing the app data/storage, uninstalling (again), then reinstalling the app. If that doesn't do the trick, please contact us at (800) 822-7933 and we'll be happy to help get things working for you. Thank you for your feedback. - iAquaLink Support
Does not connect
Business response:
Hi Cheryl, We're sorry for your poor experience with connectivity in the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we can troubleshoot your system setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Once it's set up, it's terrific, but any change or update or tech stuff is very difficult.
Business response:
HI lorna, Can you please share which features you find difficult to use? Please contact us at (800) 822-7933 and we'll be happy to help. Enjoy your pool time! - iAquaLink Support
There is some weird update error problem. Old version gives error message. Downloading new gives same error.
Business response:
Hi Jeffrey, Please log out & back in (if you're logged in already). Then please change your account password. Next, clear the app storage/data, and then uninstall and reinstall the app. If this doesn't do the trick, please contact us at (800) 822-7933. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.