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iAqualink app
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This app sucks! It will not connect and I have been trying for a couple weeks. I can only turn it on manually.
Business response:
Hi Bobby, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
Most of the time, the app doesn't work
Business response:
Hi Andres, We're sorry for your poor experience with connectivity in the app. We can help! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. For more help, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
So it was a really good app until the jacuzzi lights stopped changing colors (it only shows green now). I wish there were also more colors to change to as well.
Business response:
Hi Shaun, Our apologies for your lights issue! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist and get your lights back in action. Thanks for letting us know. - iAquaLink Support
Often doesn't work. Many connection problems and Web connection is not allowing programming changes nowadays. But even though the app is glitchy it's better than Zodiac warranty service in Australia.
Business response:
We're sorry for your experience with connectivity in the app. We can help! Ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/546aydwj. For further assistance, contact us through "Support" on the app menu so we can assist. - iAquaLink Support
This app is garbage. Having to redirect to a web page to do scheduling and other features is just ridiculous and may have worked 10.years ago. Time to redesign this mess of an app!
Business response:
Hi Fabian, Thanks for your feedback. Comments from users like you help guide our future product developments, and we appreciate hearing from you. If we can help with anything specific, please give us a call at (800) 822-7933 and we'll be happy to assist. Enjoy your swim time! - iAquaLink Support
Can't connect and automated support told me to call next day when they weren't so busy! Saturday!??
Business response:
Hi Reinhard, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/546aydwj. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
who built this app? It is so wonky. fix it.
Business response:
Hi John, We're sorry for your poor experience with the app. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details so we can identify the issue. Thanks for letting us know. - iAquaLink Support
low quality I'm not happy
Business response:
Hi Jose, Our apologies! Product quality and customer satisfaction are top priorities to us. So we can better understand your situation, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with details. We look forward to talking with you. - iAquaLink Support
So slow, Bugs, and the app seems like it was created 15 years ago. Simple tasks that should take a few seconds takes minutes. Sometimes it ignores input, for example, you click the toggle to turn on or off the filter pump, and it seems to toggle on or off but nothing happens and you check back a few minutes later and nothing changed. The password protection is terrible. You enable it in settings but you cannot turn anything on or off without going back to disable password protection in settings.
Business response:
Hi Chris, We apologize for your experience with the app. Please contact us so we can better understand the issues you describe. We're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thank you for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.