This profile has been claimed by the business owner or representative.
iAqualink app
About this business
The app always breaks. It's always down or offline for no reason. It works one day and then not the next.
The app continuously sends me a no connection error or lost connection error. I have excellent internet service. My entire home is wireless and I have no issues with any other apps on my phone. I don't understand why this app has so many issues connecting. who wants to use a laptop to run their pool. this is my only option since the app doesn't work again! Update: had to replace the antenna again. The first one was under warranty in 2017 & this time $848 out of pocket. Less than 5 years old.
Business response:
Hello Debbie, We are sorry to hear you're experiencing connectivity issues, and we want to help. Please email your contact information to feedback@zodiac.com, and an IOT specialist will reach out to you. All the Best, AquaLink
Can't connect
Loses connection daily from my equipment. At least twice a week the app freezes and I have to Uninstall and re-install it to get it working again.. Disappointed with this app so far. I hope it gets better.
Business response:
Hi J P, Our apologies! The connectivity issues you're experiencing sound frustrating. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your equipment setup to keep everything connected all the time. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Very very hard to connect, poor instructoons and no tech support. Poor!!!
Business response:
Hi Gwen, Sorry for the issues you're having. We want to help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com and we'll be happy to get your app working properly for you. Thank you for your valuable feedback. - iAquaLink Support
I can hardly ever get this app to connect properly to my pool equipment. Hit and miss if it loads correctly or just spins on my screen. Very frustrating after 6 months of using it (or trying to) I give up!
Business response:
Hi Melissa, Our apologies for the connectivity issues you're experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your setup and get it working properly. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks! - iAquaLink Support
Used to work now it never connects - Trash and to think I paid for this feature. Connects fine to apple phone wont work with android, gets to "you are now connected" and then just wont go any further. Thank you for the response, Is that number provided in the USA? I am in Australia.
Business response:
Hi Craig, Yes, that was a US number, sorry about that! You can reach us at customerfeedback@fluidra.com. Please include the email address on your account as well as what equipment you are connecting. Thanks! - iAquaLink Support
This app worked great for 2 years. Now it is constantly offline. I have called many times to only get a response that they will call me in 1600 minutes. It has been 2 weeks...still waiting for a call!!!
Used to work now it never connects - Trash and to think I paid for this feature. Connects fine to apple phone wont work with android, gets to "you are now connected" and then just wont go any further.
Business response:
Hi Craig, Our apologies for the connectivity issues you're experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup and get you back up and running. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,102 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.