This profile has been claimed by the business owner or representative.
iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
Get directions
don't use them
Business response:
Dear Alex, Rest assured that iCash is a licensed and trusted lender We would be happy to assist you further and address any questions you may have. Kindly send an email to support@icash.ca from the email address associated with your iCash account. Please include your phone number and request a callback so we can promptly resolve your concern.
I used to love the app as the automatic payments would take payments during payroll weeks. However, after 45 successful contracts, my current one charged a week early. I was very upset and disappointed now with the turnout. If this is how it's going to be, we will not be using services anymore.
Business response:
Dear Austin, we are sorry your experience didn't meet expectations. Please note that iCash is a licensed lender and has to conform to the regulations, we will only take payments on the due dates mentioned in your loan agreement. We would love to have a chance to talk with you about the situation. Please reach out to us at 'support@icash.ca'.
Icash used to be my go to loan every month. I always pay my loan with them off and have no problem taking out another loan. Well it seems they changed their policy. I now have to make a minimum $800 every month to be approved a loan. That's not fair, you didn't need that before! I only get $683 after deductions and rent from ODSP ane you guys never had a problem with it as long as I paid off my loans which I do! Feel like your screwing low income people over!
Business response:
We are sorry that we were unable to meet your expectations. As we would like to help everyone, there are some reasons why sometimes we have to decline an application. Our system analyzes various data entered in your application. We would love to have a chance to talk with you about the situation. Please reach out to us at 'support@icash.ca'.
god i hate customer service
Business response:
Thank you for bringing this to our attention and we do apologize for any inconvenience. Customer satisfaction is our top priority. Please email us at support@icash.ca from your account's registered email with your phone number. We're committed to resolving your concern promptly.
you need to get licensed in Saskatchewan!!! not fair that ppl here cannot use your services !!
Business response:
Dear Amanda, Thank you for your interest in iCash. Please be aware that we do not offer services in Saskatchewan. iCash is a licensed online direct lender available to residents of BC, Alberta, New Brunswick, Ontario, Nova Scotia, PEI, and Manitoba. For further discussion, please contact us at 'support@icash.ca'. Best regards, iCash Team
In the past they've been really great about being fast and efficient but lately is a different story. I don't know if it's the app or the people but the last two times I applied I waited hours and hours. Last time I just told them to forget it and might do the same for the one I'm currently waiting on. Don't advertise yourself as fast and easy when you're not. I don't understand why customers in good standing with a confirmed income aren't just fast-tracked.
Business response:
Dear Charlie, We truly apologize if you did not obtain a response in a timely manner. Customer satisfaction is our priority. We're growing and experiencing a high volume of applications. A specialist will contact you for further assistance regarding your loan application. Warm regards, iCash Team
Worst experience made me think I had the money made ne fill forms 45min declined my 500dollar loan waste of timjust going to vsend my address to credit bureau so disappointing and stupid me gave my credit 💳 info
Business response:
Dear Kim, We apologize for any disappointment caused by your recent experience with our company. Our system carefully evaluates the information provided in your loan application, aiming to assist everyone fairly. We welcome the opportunity to address any concerns you may have—please contact us at 'support@icash.ca'. Best regards, iCash Team
Needed a loan to get to my next paycheck due to missing work because of an illness. Denied because I missed that week because of sickness. Food bank for the family this week I guess.
Business response:
Hi Ben, We understand that this may not be the news you expected. Our system reviews data like income, bill payments, credit history, and other loan repayments. After re-evaluation, we're pleased to inform you that your loan application has been approved. A customer service specialist will contact you soon to assist further. Regards, iCash Team
Not a good loan institution. I spent 2 days trying to log in to my bank with no luck, called to try to figure it out, in the end sent a email to get some troubleshooting help when they said they couldn't fix it. Very horrible customer service.
Business response:
Hi Hayley, We sincerely apologize if you are experiencing technical issues with your application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. We would love the opportunity to assist you further, one of our Customer Service Specialists will be in touch with you shortly.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,478 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.